Training methods and user characteristics in end user computing

Peter Blakey (Department of Information Systems, Institute of Sciences and Technology, Massey University, Palmerston, North New Zealand)
Chris Phillips (Institute of Sciences and Technology, Massey University, Palmerston, North New Zealand)
Julie Bunnell (School of Psychology, Institute of Sciences and Technology, Massey University, Palmerston, North New Zealand)

Journal of Systems and Information Technology

ISSN: 1328-7265

Publication date: 1 December 2000

Abstract

Training is a critical factor in enabling users to make effective use of their computers. A variety of training methods have been proposed in the literature. These training methods will be considered within the framework of procedural and conceptual training, with special reference to their application in the training of novice end users in the use of applications software. The impact of learning styles and other user characteristics on the selection of training methods for use in this area is discussed. Finally, a current research programme to explore the effectiveness of training methods for novice end users is briefly described.

Keywords

Citation

Blakey, P., Phillips, C. and Bunnell, J. (2000), "Training methods and user characteristics in end user computing", Journal of Systems and Information Technology, Vol. 4 No. 2, pp. 57-70. https://doi.org/10.1108/13287260080000755

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Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited

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