Training is a critical factor in enabling users to make effective use of their computers. A variety of training methods have been proposed in the literature. These training methods will be considered within the framework of procedural and conceptual training, with special reference to their application in the training of novice end users in the use of applications software. The impact of learning styles and other user characteristics on the selection of training methods for use in this area is discussed. Finally, a current research programme to explore the effectiveness of training methods for novice end users is briefly described.
Blakey, P., Phillips, C. and Bunnell, J. (2000), "Training methods and user characteristics in end user computing", Journal of Systems and Information Technology, Vol. 4 No. 2, pp. 57-70. https://doi.org/10.1108/13287260080000755Download as .RIS
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