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Article
Publication date: 12 October 2015

Jo-Hui Lin, Jehn-Yih Wong and Ching-hua Ho

This paper aims to examine a mediating model of work-to-leisure conflict (WLC) based on the job demand-control-support model (JDCS model) and conflict roles of work and non-work…

2430

Abstract

Purpose

This paper aims to examine a mediating model of work-to-leisure conflict (WLC) based on the job demand-control-support model (JDCS model) and conflict roles of work and non-work life. This model proposes that work loading, time-off autonomy and support from supervisors and co-workers are related to WLC and leisure satisfaction.

Design/methodology/approach

A sample of 457 frontline employees drawn from within the hospitality and tourism industry completed a study questionnaire. All hypothesized relationships were estimated using structural equation modeling.

Findings

Results support a theoretical model in which WLC works as a partial mediator between job stress variables and leisure satisfaction. Findings suggest that low workload and flexible time-off contribute to alleviating WLC and facilitating leisure satisfaction and with the addition of high co-worker support, directly benefit employee leisure satisfaction.

Practical implications

Management implications related to job design and work-related social support are discussed.

Originality/value

The current study contributes to the existing knowledge base by testing WLC as a partial mediator between work loading–leisure satisfaction and time-off autonomy–leisure satisfaction relationships. These findings help human resource management managers broaden their understanding of the role of WLC in balancing frontline employees’ life in work and non-work domains.

Details

International Journal of Contemporary Hospitality Management, vol. 27 no. 7
Type: Research Article
ISSN: 0959-6119

Keywords

Book part
Publication date: 19 April 2023

Aneesa F. Qadri

Previous theoretical and empirical literature has advocated growth in the access and use of flexible working arrangements by establishing their link with individual and especially…

Abstract

Previous theoretical and empirical literature has advocated growth in the access and use of flexible working arrangements by establishing their link with individual and especially parental subjective well-being. Given this, the current research investigates impact that their own or their partners’ transition to flexitime and teleworking has on parental subjective well-being. The cross-partner dimension has not been explored yet by prior studies. Measures for cognitive, subjective well-being include satisfaction with life overall, satisfaction with the amount of leisure time, and satisfaction with health. Ordered logit longitudinal models are estimated using Understanding Society data from 2009 to 2019. Corroborating prior studies, the current analysis finds that mothers’ transition to flexitime and teleworking has a positive impact on their leisure time and health satisfaction. For fathers, switching to telework improves satisfaction with their amount of leisure time, while adopting flexitime can take a toll on self-reported health satisfaction. However, contrary to expectations, mothers’ move to teleworking can be injurious for fathers’ life satisfaction levels, yet fathers’ adoption of flexitime fosters mothers’ satisfaction with their leisure time amount.

Article
Publication date: 18 June 2021

Wan-Hsiu Sunny Tsai, Yu Liu and Ching-Hua Chuan

This study presents one of the earliest empirical investigations on how brand chatbots' anthropomorphic design and social presence communication strategies may improve consumer…

6980

Abstract

Purpose

This study presents one of the earliest empirical investigations on how brand chatbots' anthropomorphic design and social presence communication strategies may improve consumer evaluation outcomes via the mediators of parasocial interaction and perceived dialogue.

Design/methodology/approach

This study employs a 2 (high vs. low social presence communication) by 2 (anthropomorphic vs. non-anthropomorphic bot profile) between-subject experimental design to evaluate how chatbots' high social presence communication and anthropomorphic profile design may enhance perceptions of parasocial interactions and dialogue with the chatbot, which in turn drive user engagement, interaction satisfaction and attitude toward the represented brand.

Findings

The influences of chatbots' high social presence communication on consumer engagement outcomes are mediated by perceived parasocial interaction and dialogue. Additionally, chatbots' anthropomorphic profile design can boost the positive effects of social presence communication via the psychological mediators.

Originality/value

This study advances the interactive marketing literature by focusing on an emerging interactive technology, chatbots. Additionally, distinct from prior chatbot studies that focused on the utilitarian use of chatbots for online customer support, this study not only examines which factors of chatbot communication and profile design may drive chatbot effectiveness but also examines the mechanism underlying the messaging and design effects on consumer engagement. The findings highlight the mediating role of interpersonal factors of parasocial interaction and perceived dialogue.

Details

Journal of Research in Interactive Marketing, vol. 15 no. 3
Type: Research Article
ISSN: 2040-7122

Keywords

Article
Publication date: 18 July 2008

Shu‐hsien Tseng

The purpose of this paper is to introduce the planning and architectural design features, and the post‐occupancy evaluation (POE) of the Beitou Branch Library in the Taipei Public…

5535

Abstract

Purpose

The purpose of this paper is to introduce the planning and architectural design features, and the post‐occupancy evaluation (POE) of the Beitou Branch Library in the Taipei Public Library System. This paper also proposes possible solutions in response to the public's suggestions for improvements.

Design/methodology/approach

A library‐user survey was employed to appraise the functioning of the Beitou Branch Library by the general public. The questionnaire for this survey was divided into three parts: background information of patrons; patrons' use of the Beitou Branch Library; and patrons' opinions on the facilities of the Beitou Branch Library. The 511 valid returned patron questionnaires were numbered and processed by means of Microsoft Excel statistical analysis. Chi‐square testing, ANOVA and Pearson T‐test were then used to analyze the relevant data and statistics.

Findings

The findings from the Beitou Branch Library survey are as follows: its innovative design and unique architecture and furniture has created a trend for new design concepts in Taiwan; it increases the number of library visits; it increases the visibility of the library and changes the stereotype of the library in the public's mind; it embodies the principles of ecological education and has become a multi‐faceted learning center; it has gained the support of local residents and professional experts; it has generated corporate sponsorship of green library buildings; and the average numbers and distribution of frequency indicate that, other than “convenient parking” and “number of computers in the computer area”, patrons were generally satisfied with the library's facilities, with all other categories receiving an average rating of 3.5 or greater.

Originality/value

This paper provides details of the experience of Taipei Public Library in planning and designing a diamond class green library and may increase public libraries' concerns about the issues of environmental protection and energy conservation.

Details

New Library World, vol. 109 no. 7/8
Type: Research Article
ISSN: 0307-4803

Keywords

Article
Publication date: 1 July 2000

Ricky Y.K. Chan and Lorett B.Y. Lau

Examines the influence of cultural values, ecological affect and ecological knowledge on the green purchasing behavior of Chinese consumers. Using structural equation modeling to…

9130

Abstract

Examines the influence of cultural values, ecological affect and ecological knowledge on the green purchasing behavior of Chinese consumers. Using structural equation modeling to assess the significance that ecological affect and ecological knowledge have on green purchase intention and actual green purchase, the results demonstrate that a strong positive relationship exists. However, other important findings suggest that Chinese people’s level of ecological knowledge is low and actual green purchase behavior minimal. Yet in contrast, Chinese consumers express a positive ecological affect and green purchase intention. In relation to the hypothesis that the Chinese strongly adhere to the cultural value of living in harmony with nature, the relevant descriptive statistic shows that today’s Chinese only pay moderate allegiance to this “man‐nature” orientation. Moreover, this cultural value is only found to exert significant bearing on ecological affect but not ecological knowledge.

Details

Journal of Consumer Marketing, vol. 17 no. 4
Type: Research Article
ISSN: 0736-3761

Keywords

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