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This study aims to investigate the pattern among 17 heterodox economic journals over a prolonged period to provide evidence about the social dynamics among the group of researchers who publish in them and the extent to which they hold or develop a collective identity as heterodox economists.

Traditional approaches to citation analysis are extended by the use of techniques from social network analysis. In addition to citation counts, measures of network position and clique membership are used to identify key journals and turning points in a longitudinal analysis.

Important shifts in the nature of citation within the network of journals are identified in the 1998‐2001 period and evidence is found of the emergence of a collective identity.

The methods prove a valuable extension of citation analysis and also focus greater consideration on the social relationships that citations represent. They are well suited to addressing the principal limitation of the study, its restriction to journals within the defined community rather than journals in general.

This extends traditional approaches to citation analysis, provides an important new technique in identifying emergent collective identities and provides insight into the history and nature of the heterodox economic community.

The purpose of the “Introduction” is to provide the motivation and context for the articles of this special issue and an overview and summary of the contributions that follow.

The paper provides an overview and summary of the contributions in the special issue.

It is argued that heterodoxies had gained a considerable and growing influence on research orientations, methodologies, and critical reflections, also on the mainstream publishing practices, even in the mainstream. This has been widely acknowledged as “hip heterodoxy” recently. Thus, many heterodox economists have developed optimistic expectations for the future of the profession. However, that influence has left the main mechanisms of reproduction of the mainstream untouched. These are mass teaching, public advising, journal policies, and faculty recruitment. Above that, the last decade has seen something like a “counterattack” to safeguard these mainstream reproduction mechanisms. The means used for this seem to be journal (and publisher) rankings based on purely quantitative citation measures and “impact factors”. These have an obvious cumulative “economies‐of‐scale” effect which triggers a tendency towards reinforcement and collective monopolization of the dominating orientation. Department rankings and individual faculty evaluations are then based on journals rankings. As a result, there are observable tendencies towards the cleansing of economics departments in a number of countries.

The paper also discusses potential reasons and methods for alternative approaches to measure citation interrelations, networks, cooperation, and rankings among heterodoxies (journals and departments), and for alternatives of publishing and the future of heterodoxies in general. Finally, it draws the picture of the present situation and the foreseeable future of heterodoxies as it emerges from the 11 contributions of the special issue.

Given the central role of supervision in shaping police agency outcomes and the impact of the supervisor-subordinate relationship, the purpose of this paper is to understand subordinates’ ratings of supervisor performance overall and on several distinct dimensions.

Descriptive and explanatory analyses are conducted on subordinate views of supervision based on a survey of officers and detectives (n=7,085) in 89-agencies.

Reporting high ratings of supervisor performance overall, subordinates also view supervisors as fair, supportive and engaged in practices that set expectations. These dimensions are highly correlated with overall satisfaction; other variables, such as age, race and gender demonstrate weak relationships to overall satisfaction and perceptions of fairness, support and direction.

The study is based on subordinates’ perceptions of supervisors and does not address the supervisors’ own perceptions or actual behavior. Future studies should collect identical information from supervisors as well as examine agency-level variation in both subordinate and supervisor outlooks and styles.

The results support modern approaches to police supervision that emphasize not just direction and control but also fair and supportive relationships with subordinates.

The study examines the views of thousands of line-level police across a large number of representative US agencies and explores relationships using a comprehensive set of variables.

The purpose of this paper is to outline a strategy for research development focused on addressing the neglected role of visual perception in real life tasks such as policing surveillance and command and control settings.

The scale of surveillance task in modern control room is expanding as technology increases input capacity at an accelerating rate. The authors review recent literature highlighting the difficulties that apply to modern surveillance and give examples of how poor detection of the unexpected can be, and how surprising this deficit can be. Perceptual phenomena such as change blindness are linked to the perceptual processes undertaken by law‐enforcement personnel.

A scientific programme is outlined for how detection deficits can best be addressed in the context of a multidisciplinary collaborative agenda between researchers and practitioners. The development of a cognitive research field specifically examining the occurrence of perceptual “failures” provides an opportunity for policing agencies to relate laboratory findings in psychology to their own fields of day‐to‐day enquiry.

The paper shows, with examples, where interdisciplinary research may best be focussed on evaluating practical solutions and on generating useable guidelines on procedure and practice. It also argues that these processes should be investigated in real and simulated context‐specific studies to confirm the validity of the findings in these new applied scenarios.

This research aims to focus on the impact of the metaverse on services marketing. After reviewing the past, current and anticipated future of the metaverse, the authors offer multiple research opportunities in accordance with theories germane to the services literature.

The current research uses a conceptual approach focused on key service theories and their relevance in the metaverse.

The metaverse presents a new paradigm of the customer experience, thus providing an opportunity for service researchers to advance this developing field. Further, the potential shortcomings of existing theory are explored, both within and external to services, to discover important areas for service scholars to examine. This results in research opportunities and questions for scholars to pursue as the metaverse continues to develop and shape consumer experiences.

Technological advancements have enabled the service sector to grow and thrive in the metaverse. It is evident that despite the metaverse’s growth, there remains a tremendous amount left to examine. Existing theories need to be reexamined and modified, or alternative theories reviewed to inform service research on the metaverse. Thus, the present research seeks to provide insight into opportunities for theory development by service researchers and identifies important areas of future scholarly work on the metaverse.

A long period of capitalist crisis has amplified uneven and combined development in most aspects of political economy and political ecology in most parts of the world, with a resulting increase in the eco-social metabolism of profit-seeking firms and their state supporters. This is especially with the revival of extraction-oriented corporations, especially fossil fuel firms, which remain the world’s most profitable. What opportunities arise for as multi-faceted a critique of “extractivism” as the conditions demand? With ongoing paralysis of United Nations climate negotiators, to illustrate, the most critical question for several decades to come is whether citizen activism can forestall further fossil fuel combustion. In many settings, the extractive industries are critical targets of climate activists, for example, where divestment of stocks is one strategy, or refusing access to land for mining is another. Invoking climate justice principles requires investigating the broader socio-ecological and economic costs and benefits of capital accumulation associated with fossil fuel use, through forceful questioning both by immediate victims and by all those concerned about GreenHouse Gas emissions. Their solidarity with each other is vital to nurture and to that end, the most powerful anti-corporate tactic developed so far, indeed beginning in South Africa during the anti-apartheid struggle, appears to be financial sanctions. The argumentation for invoking sanctions against the fossil fuel industry (and its enablers such as international shipping) is by itself insufficient. Also required is a solid activist tradition. There are, in 2014, two inter-related cases in which South African environmental justice activists have critiqued multi-billion dollar investments, and thus collided with the state, with two vast parastatal corporations and with their international financiers. Whether these collisions move beyond conflicting visions, and actually halt the fossil-intensive projects, is a matter that can only be worked out both through argumentation – for example, in the pages below – and through gaining the solidarity required to halt the financing of climate change.

Disconfirmation models of service quality have attracted a lot of discussion about how consumers’ expectations are formed, but relatively little about the nature of their perceptions of service performance. This paper seeks to redress the absence of literature on the psychological underpinnings of perceptions in disconfirmation models of service quality. It argues that an individual’s perceptions may not be stable over time and that suppliers should be particularly interested in consumers’ perceptions at the time that the next repurchase decision is made. A model of the time elapsed effects of service quality perception is presented and research reported on a longitudinal survey of hotel customers’ perceptions.

To investigate possible linkages between the relationship marketing activities of charitable organisations and the calibres of the relationships that charities establish with their beneficiaries. Also to identify the specific relationship marketing functions that contribute most to the development of good relationships between charities and their beneficiary clients.

One hundred beneficiaries of UK “helping and caring” charities were questioned about their perceptions of the service quality of the organisations that had given them assistance, their satisfaction with a charity's services, the character of their relationship with the charity, and the calibres of five different forms of relationship marketing (e.g. advertising, database marketing) employed by the charity. A model was constructed and estimated using the method of partial least squares. Perceived service quality was measured via adaptations of the SERVQUAL instrument but without any assessments of the respondents' prior expectations concerning the services they would receive from an organisation.

Relationship marketing was found to represent an effective weapon for improving both relationship quality and beneficiaries' satisfaction with service provision. Charities that “listened” to their beneficiary clients (e.g. by encouraging feedback) and which interacted with them on a regular basis were regarded as being exceptionally good at relationship marketing. Relationship quality as well as actual service quality induced beneficiaries to want to recommend a charity to other people and to engage in positive word‐of‐mouth.

The configuration of the model meant that it was not possible to examine the consequences of reversing the assumption that satisfaction was the cause of perceived service quality and not vice versa.

The outcomes offer practical advice to charity managers regarding the manners in which they should pursue their relationship marketing activities. Charity managers need to be trained and competent in the techniques of relationship marketing. A genuine concern for building relationships should suffuse the entire organisation.

This is the first published study to explore the use of relationship marketing by charities in respect of their beneficiaries rather than their donors.