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Employees, as internal stakeholders, not only play significant roles in a company’s operations but are also important users of a company’s financial information. However, prior accounting research to date has not explored whether employees incorporate a firm’s ability to meet earnings benchmarks in forming and revising their perceptions of firms. This study aims to focus on whether a firm’s ability to meet relevant earnings benchmarks impacts employees’ perceptions.

The authors use employees’ perception scores from the 100 Best Companies to Work for from 1998 to 2015. The authors conduct an empirical study to examine the impact of beating earnings benchmarks on the perceptions of employees by estimating regression analyses. The dependent variable is employee perceptions of the firm. The variables of interest are the earnings growth and the analyst forecast benchmarks. The authors control for earnings performance and other determinants of employees’ perceptions.

The authors find that beating the earnings benchmarks is relevant for employees but has different impacts on the employees’ perceptions of firms. Specifically, both level and change analyses suggest that a firm’s ability to beat the earnings growth benchmark affects employees’ perceptions. However, the authors find no associations between employees’ perceptions and the analyst forecast benchmarks.

The authors recognize the amount of variation among the two groups’ perceptions from the binary variable creates an inherent limitation that the authors examine the best firms in terms of employee perceptions compared to the second-best firms. Therefore, the authors create another measure, EMPLOYEE_PERCEPTION2, which equals one if the firm’s ranking is within the top quartile and zero if the firm’s ranking is within the bottom quartile. This new variable increases the variation of employees’ perceptions in the sample to address the inherent limitation by allowing us to compare the best firms to the worst firms in the sample.

The study highlights the importance of beating earnings benchmarks for employees as a broader group of stakeholders. The study contributes to accounting benchmarks literature by exploring a different group of earnings benchmarks users. The authors also contribute to psychology studies by providing empirical evidence on the previously untested, intuitive prediction that employees’ views depend on a firm’s ability to meet relevant earnings benchmarks.

The purpose of this paper is to establish a measurement process for consumer perceptions and judgments of strategic importance to apparel retailers like hedonic and utilitarian shopping behavior, as well as internal process benchmarks such as apparel brands' names, store signage, and textile preferences. The paper aims to provide a simple, flexible and easy to use measurement technique that can be applied to small samples of respondents in order to capture their overall perceptions and judgments of key interest to management.

Magnitude estimation, along with a repeated measures design, was tested and evaluated based on the validation process put forth by Steven's power law. Data were collected from three focus groups whose respondents were selected based on their store loyalty and prior purchase of women's petit apparel in a discount outlet store. Their responses were benchmarked with those of other competitive discount retailers and with selected internal process measures.

All applications of the measurement technique were validated. Loyal shoppers for apparel purchased in a value store were found to have a preference to a competitive set of value stores but perceived all other discount stores as higher in store shopping experience. Findings were presented to articulate the resolution and clarity of the magnitude‐determined ratio scales versus those of typical interval scales and multi‐attribute measures.

The comparisons provided here are for illustrative purposes only and are based on a selected group of one company's loyal customers during a defined shopping season.

Consumer perceptions of key interest to retail management are shown to be measured and benchmarked in a practical setting using this technique.

The purpose of this study is to present a discussion on the most commonly accepted benchmarking norms in the USA, the lessons learned from benchmarking experiences and see how they are translated to benchmarking projects by French managers.

A survey questionnaire is developed, based on the ten‐step Xerox benchmarking process, to identify the perceived and/or experienced benchmarking best practices amongst French managers. Large, medium and small companies are surveyed and managers who have participated in or are in the middle of a benchmarking project contributed to the information in developing the conclusions about the perceived best practices, steps and pitfalls for a benchmarking project in French companies.

The survey result showed uniformity amongst French managers from large companies and their opinion on what is important in bringing a benchmarking project to a successful conclusion. There was however lack of uniformity of opinion when it came to what is important in the benchmarking process amongst French managers from companies of different size.

Caution should be exercised when interpreting these findings since the paper only used data from an exploratory survey of French managers from companies of varying sizes. The limitation of the study is that the conclusions are applicable to French managers only. In order to compare them one would need survey data, using the same questionnaire from managers in other countries.

Indeed, the authors' findings provide a persuasive argument for what French managers consider important in a benchmarking project. It provides valuable insights into the lessons learned from the years of benchmarking experiences and how these experiences have been translated across cultures.

Based on the French experience with the benchmarking process, the critical success factors for benchmarking were identified. Importance of each step in the benchmarking process varies amongst companies, critical issues are company and industry specific. In order to compete successfully in today's global marketplace, the French managers recognize the importance of benchmarking, although their perceptions of the important steps in the process vary depending on company size.

Recent years have witnessed considerable interest in benchmarking as a technique for measuring performance against world class performers and identifying best practices. However, a study carried out to ascertain the extent of use of benchmarking and best practice in manufacturing companies revealed that this interest has resulted in a limited use of benchmarking in overall terms and, in particular, has not led to benchmarking being undertaken at lower levels of manufacturing organisations. For example, the activities associated with manufacturing planning and control systems. This paper reports on the obstacles to benchmarking in companies and suggests the prerequisites necessary for carrying out an effective benchmarking study. It also discusses the importance of applying benchmarking activities to the lower levels of manufacturing organisations. The study was based on detailed field studies carried out in four batch manufacturing companies. It investigated 15 areas of manufacturing planning and control to establish the level of benchmarking and implementation of best practices within them.

The purpose of this paper is to explore current levels of lead benchmarking implementation and lead performance indicators among Malaysian organizations. Comparing small and medium enterprises (SMEs) with large companies, it identifies what benefits and difficulties are present during benchmarking implementation.

Descriptive analyses, one-way ANOVAs between and within groups, and parametric and non-parametric tests are used to compare responses obtained from small, medium and large Malaysian manufacturing organizations.

Findings suggest that larger organizations have a more progressive approach to lead benchmarking. Strategy and employee development are dominant lead performance indicators of continuous improvement. Large companies experience fewer challenges when implementing benchmarking projects. Perceptions of key benchmarking implementation barriers shift from mere lack of resources toward lack of knowledge and training, information sharing, commitment and trust.

The sample is specific in nature (Malaysian manufacturing organizations); results should be interpreted accordingly.

Little is known about lead benchmarking practices in Malaysia, particularly within the contexts of SMEs. The outcomes of this study provide a basis for further improvement and valuable knowledge for top management of manufacturing organizations to refine strategies and advance quality management approaches.

Notes that after‐sales field service has become an established competitive differentiator among equipment manufacturers. From the service provider’s perspective, effective field service management is essential for operational productivity, customer satisfaction and retention, and profitability. Benchmarking is a process for measuring a firm’s performance against the best‐in‐class, and using such an analysis to meet or exceed the best‐in‐class performance. Develops a benchmarking approach that utilizes customer satisfaction survey results in conjunction with a zero defects metric. The applicability of this method is demonstrated through its use in competitive and internal benchmarking of equipment field services in the case of a European office‐equipment manufacturer.

The use of benchmarking is regarded by many as a panacea to modern day business problems. Irrespective of what business you are in, or the financial state of your business; proponents of the procedure insist benchmarking, if correctly applied, ensures organizations are able to gain the competitive edge necessary in today’s business world. But how can this technique be usefully exploited in the facilities management arena? The theory suggests that a structured approach to the benchmarking of facilities management will give organizations the competitive edge necessary to survive in the worldwide market. But what happens in practice? Is benchmarking used by major companies, and if so, is it used by facilities managers responsible for the company’s office buildings? If it is, is it successful and, more importantly, is it being correctly employed? This paper forms part of a two‐part report which seeks to answer these questions, taking account of the broad range of company sizes and activities who use office space, looking specifically at the UK situation.

The purpose of this paper is to use survey data collected from 453 respondents, from over 40 countries, to determine the current levels of use of benchmarking as an improvement technique. It identifies where and how benchmarking is implemented within organisations and compares the popularity of benchmarking against other improvement tools. Finally, it provides an evidence based opinion on whether benchmarking is a fad or an established management technique.

An on‐line questionnaire was used to collect data. The questionnaire was translated into five languages and promoted by the Global Benchmarking Network, a network of benchmarking competency centres, representing 21 countries. The data were then analysed using SPSS statistical software.

The analysis suggests that benchmarking (informal and formal) is used by a majority of organisations although best practice benchmarking is only used by a core minority. Benchmarking effectiveness compares favourably with effectiveness of other improvement tools and a majority of respondents intend to continue using benchmarking in the future.

The responses from some of the countries that participated were small in number. This study also relied on a single respondent from each organisation. Inter‐country comparisons were not carried out.

Benchmarking will continue to be used to support the improvement of operations. For organisations that currently use benchmarking the paper provides some insights into how to obtain the full benefits from benchmarking. For those that do not use benchmarking the paper highlights how other organisations are using benchmarking to obtain operational benefits.

The paper presents a multinational survey of benchmarking. Carried out a quarter century after the start of benchmarking's growth, it helps to establish if benchmarking is an established improvement tool or a management fad. It also positions benchmarking relative to other improvement tools and is the most complete study on benchmarking adoption to date.

This paper aims to explore current management attitudes towards benchmarking and its implementation within small business‐to‐business service firms in order to enhance a deeper understanding of benchmarking within such contexts.

The paper uses in‐depth case analysis of small architectural services to collect empirical data on benchmarking initiatives, attitudes, key characteristics and constraints on benchmarking.

Findings suggest that there are significant variations in the receptiveness of small business‐to‐business firms towards the adoption of benchmarking. There may be an inherent distrust of benchmarking, as it is primarily perceived as being a tool for larger organizations, where productivity improvements are the main driver. Evidence of perceived constraints in both the implementation of benchmarking and in the definition of what constitutes best practice highlighted a cultural difficulty for small architectural firms when adopting a business process orientation. Traditionally, when evaluating their services, architectural practices are oriented towards professional design criteria, often with creative rather than business process priorities. Results suggest less cumbersome measurement models than key performance indicators (KPI) are needed to allow organically developing firms, such as architectural services, to apply benchmarking and quality ideas flexibly.

Research on current management attitudes towards benchmarking or actual implementation of benchmarking techniques in small business‐to‐business service firms is scarce. This paper addresses this by developing a deeper and richer contextual understanding of benchmarking within such contexts.

The purpose of this paper is to examine best practices that contribute to the effectiveness of benchmarking in Indonesian manufacturing industries.

A total of 250 questionnaires are distributed to representatives of the Badan Pengelola Industri Strategis (BPIS) registered companies, specifically to the quality managers or production managers that are involved in the benchmarking process in companies.

In total, 155 responded to the questionnaire; that gives a response rate of 51.67 percent. Analysis of the data has shown that some benchmarking practices, e.g. the manufacturing process, and organizational and environmental factors do significantly influence the effectiveness of benchmarking.

Further study needs to be undertaken to identify other best practices of benchmarking. A further limitation of the study is that the survey items are based on the literature review.

A government body such as a benchmarking department (BPIS) can therefore focus on these factors for further development of benchmarking. BPIS Indonesia can organize more training and seminars for smaller manufacturing companies. From an organizational point of view, attention should be given to improving compatibility, employee innovativeness, and government intervention so that the best practices of benchmarking can be used proactively as a strategic tool.

From the findings of this paper, in order for the benchmarking process to be successful, an organization needs these general requirements: top management commitment and support: a solid understanding of the manufacturing operations and requirements for improvement: willingness to share information with benchmarking partners; and dedication to ongoing benchmarking efforts.