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The purpose of this article is to develop a conceptual framework that sets out the linkages that exist between digitalisation and active labour market policies (ALMPs).

Based on a narrative literature review, this article seeks to connect two research streams, namely that relating to ALMPs and that relating to digitalisation in the public sector. This exercise requires an understanding of both how the context of digitalisation in the public sector has evolved in relation to technological change and the identification of specific ALMPs that are more sensitive to digitalisation.

Starting from the identification of ideal-types of ALMPs, “employment assistance” can be considered the type of policies most sensitive to digitalisation, looking at main forms of interventions as career guidance, profiling and job-matching tools. The first tool is closer to a technological domain of “remotisation”, while the second is closer to that of “automatisation”.

Achieving an understanding of the different degrees of sensitivity to digitalisation for various types of ALMPs is relevant for policy-making purposes to identify potential priority areas of strategic investment to enhance this sector.

The authors present an understanding of the current state of the digitalisation of public employment services. The literature review itself allowed the authors to conclude that, despite the interests in the public and academic debate, the existing research relating to the digitalisation of public employment services remains scant. At the same time, the article points towards fertile areas for further analysis.

The purpose of this paper is to review “institutional experimentation” for protecting workers in response to the contraction of the standard employment relationship and the corresponding rise of “non-standard” forms of paid work.

The paper draws on the existing research and knowledge base of the authors as well as a thorough review of the extant literature relating to: non-standard employment contracts; sources of labour supply engaging in non-standard work; exogenous pressures on the employment relationship; intermediaries that separate the management from the control of labour; and entities that subvert the employment relationship.

Post-war industrial relations scholars characterised the traditional regulatory model of collective bargaining and the standard employment contract as a “web of rules”. As work relations have become more market mediated, new institutional arrangements have developed to govern these relations and regulate the terms of engagement. The paper argues that these are indicative of an emergent “patchwork of rules” which are instructive for scholars, policymakers, workers’ representatives and employers seeking solutions to the contraction of the traditional regulatory model.

While the review of the institutional experimentation is potentially instructive for developing solutions to gaps in labour regulation, a drawback of this approach is that there are limits to the realisation of policy transfer. Some of the initiatives discussed in the paper may be more effective than others for protecting workers on non-standard contracts, but further research is necessary to test their effectiveness including in different contexts.

The findings indicate that a task ahead for the representatives of government, labour and business is to determine how to adapt the emergent patchwork of rules to protect workers from the new vulnerabilities created by, for example, employer extraction and exploitation of their individual bio data, social media data and, not far off, their personal genome sequence.

The paper addresses calls to examine the “institutional intersections” that have informed the changing ways that work is conducted and regulated. These intersections transcend international, national, sectoral and local units of analysis, as well as supply chains, fissured organisational dynamics, intermediaries and online platforms. The analysis also encompasses the broad range of stakeholders including businesses, labour and community groups, nongovernmental organisations and online communities that have influenced changing institutional approaches to employment protection.

This introductory chapter surveys institutional experimentation that has emerged internationally in response to the contraction of the traditional model of employment protection. Various initiatives are discussed according to the particular challenges they are designed to address: the emergence of non-standard employment contracts; increasing sources of labour supply engaging in non-standard work; intensification of exogenous pressures on the employment relationship; the growth of intermediaries that separate the management from the control of labour; and the emergence of entities that subvert the employment relationship entirely. Whereas post-war industrial relations scholars characterised the traditional regulatory model as a ‘web of rules’, we argue that nascent institutional experimentation is indicative of an emergent ‘patchwork of rules’. The identification of such experimentation is instructive for scholars, policymakers, workers’ representatives and employers seeking solutions to the contraction of the traditional regulatory model.

This chapter explores the notion of the European Social Model (ESM) and examines the EU-level social policy reforms that have taken place since the 1950s. ESM is taken to be distinct from but intimately related to the web and patchwork of rules explored in this volume. After sketching out the development of ESM since the 1950s, up to and including its near-death experience in the context of the Great Recession and the EU's turn to austerity, the chapter considers the social and political consequences of the EU's lurch to austerity as well as the consequences this might have for the web and patchwork of rules. The chapter ultimately reflects on whether another ESM might be possible in the context of the EU's response to the economic and social consequences following the onset of COVID-19, particularly in the context of the EU's Next Generation EU programme whereby the EU provides financial assistance directly to the regions worst affected by the pandemic.

In this concluding chapter, we draw together the various contributions presented in this volume, discuss the broader implications of our findings, and reflect on how this builds upon Willy Brown's work. The chapter examines how the patchwork of rules has been altered by new and emerging challenges, such as the COVID-19 pandemic, the rise of global supply chains and new forms of business. We return to the central objective of this volume of identifying and analysing the viability of various institutions for addressing these challenges and discuss how these might form the basis of a new web of rules for protecting labour standards in the future.

There can be little doubt that the risk and fluctuation of demand taken on by employers has been increasingly passed onto employees. We are witnessing a fragmented contract of rules largely determined by employers, for employers. Here the conventional form of employment relations is non-unionism and the management of employees through Human Resource Management (HRM). This chapter critically reviews the underlying assumptions underpinning the rise of HRM, not least its unitarist undercurrent, narrow emphasis on performance and limited incorporation of multiple stakeholders. The chapter then uses Amazon as an exemplary case to illuminate these dynamics in practice and to offer a critical review of what constitutes a meaningful and successful organisation in this new era of work. The chapter concludes by detailing prospects for redress and institutional experimentation, including via technological platforms.

The emergence of global supply chains is closely interlinked with the erosion of the web of rules that used to regulate employment relations for most part of the 20th century. The development of GSCs facilitated the move away from a web to a patchwork of rules in employment relations and the erosion of the same web of rules contributed in turn even further to the dominance at present of GSCs as means of structuring production across the world. Against this context, there is an increasing understanding that the limitations of traditional governance approaches to labour regulation in GSCs at both national and supranational levels should be overcome in order to ensure the effectiveness of labour standards. This chapter critically assesses the regulatory approaches that have been developed in the recent years to tackle the regulation of labour standards in this context. It is argued that there is indeed some evidence of evolution in the regulation of labour standards in GSCs. This can be best described as a move from a state of regulatory vacuum to one that could be characterised as a patchwork of rules, comprising a range of private, state-led and international regulation. However, it it is far from certain whether such experimentation may lead to the emergence of a ‘web of rules’ or even an adequate patchwork of rules that is capable of dealing effectively with the challenges identified in this area.

This chapter uses McAlevey's mobilising/organising dichotomy to analyse the recent McDonald's mobilisation in Britain. It argues that this movement has had some impressive successes but building on these requires greater organising activities. However, conventional union organising techniques are unlikely to be successful in hospitality. Instead, the approach of another low-wage worker movement OUR Walmart demonstrates how social media can be used not only to benefit mobilising activities but to enable organising beyond the workplace.

In the platform era the informal employment in China is tremendously huge in quantities. This paper sets out the changes of traditional regulatory rules status, the new web of rules and, with a particular focus on, the impacts of main actors’ interacts, from an industrial relations ‘web of rule’ perspective. The subjects involved in this paper are multiple, including labour law, collective labour relations institution, enterprise human resources management, CSRs and NGOs in production supply chains. It argues the inappropriate impacts on the perseverance of right and interests of workers are consequences of the current national labour law and collective labour relations institutions. It witnesses the emerging innovative methods, employment relations system in a self-dependent economic transaction, the rule of production supply chain in a multi-stake-holder context and the new intervening method of NGOs. It is in scrutiny of the commence of such a transformation in China, nevertheless, transforming from the authoritarian regime to a more fair market establishing via the intervention of multiple social forces, and consequently the transformation from informal employments to formal ones in a comprehensively complex domestic and global context.