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The purpose of this paper is to empirically examine the performance of China's bankcard market during 1999‐2005 when China's local card association – China UnionPay (CUP) was established in 2002, which integrated many small closed payment systems into an open payment system.

Difference‐in‐difference (DID) estimator and fixed effects model are employed to assess the potential influences of the establishment of CUP on the performance of China's bankcard businesses. In implementing DID method, it is possible to view the banks (payment entities) that are members of the CUP as the “treatment group” and others outside the CUP as the “reference group”, and introduce the “CUP member” dummy variable. Simultaneously, the paper introduces the “incident year” dummy variable labeling 2002 and afterward since the CUP was founded. Therefore, effects of establishing the CUP on the performance of its members can be simply obtained by estimating the coefficient of the interaction term between the “CUP member” dummy variable and “incident year” dummy variable in the estimation equation. The data used in this paper come from the official CUP website and Chinese Financial Statistic Almanac (2000‐2006).

The empirical evidence shows that from the micro‐perspective of maximizing platform transaction volume, the “closed to open” organizational reform, i.e. introducing the CUP into the market decreased rather than increased the performance of CUP's members. The fundamental reason for this was imperfections in the market's internal management mechanism and multi‐party profit distribution mechanism, which led to dislocation and distortion in the positioning and function of the card association‐CUP.

Different with most other studies that are pure theoretical ones, this study represents one of the few studies that use empirical methods to investigate two‐side markets.

The research on analysis on the new type and countermeasures of credit card fraud in mainland China mainly aims to take a comprehensive approach to fight against fraud and place a strong emphasis on fraud prevention conducted in the best interests of financial institutions, card holders, merchants and law enforcement authorities to keep fraud from happening in the first place and to give more information on anti‐credit card fraud best practices.

In this paper, the authors analyzed the relevant definitions in Chinese statutes and ordinances, the new types of credit card fraud which have occurred in China in recent years and what would be the effective countermeasures to fight against and prevent them. It was completed based on many references and extensive survey in police organs in China.

With the credit card more and more widely used in mainland China as a most prevalent means of payment and settlement, credit card crime has been rapidly increasing to accompany this, with more fraudulent and disguised features which add to the complexity and difficulties of the work on its combating and prevention.

Hopefully, it explores for the best to detect and combat credit card fraud crimes and can contribute to the healthy growth of bankcard industries, meanwhile calling for the involvement of the concerted efforts of the banks, merchants, the public and the law enforcement personnel.

The purpose of this paper is to explore the opportunities and challenges for “foreign” financial institutions who wish to enter the Chinese market. It uses the credit card product to illustrate the complexities of this market.

Building on a literature review of how other transitional economies have dealt with the introduction of competitive financial services into their markets, the paper uses secondary research sources to consider some of the Chinese cultural nuances about savings and consumption that foreign entrants will need to be aware of. The credit card provides a mechanism, both to better explain these nuances and to demonstrate the entry strategies used to date by foreign credit card issuers.

There is much work yet to be done by the Chinese authorities to establish an infrastructure for payment cards and to encourage consumers to hold and use such cards. Foreign entrants, whilst constrained by the regulations restricting entry into the Chinese financial services markets, need also to be aware of some of the cultural impediments to the use of payment cards, particularly credit cards.

Further empirical research now needs to be conducted to explore the attitudes of Chinese consumers towards using credit cards and the willingness of Chinese merchants to accept such cards for payment. Foreign entrants, both actual and prospective need to be aware of the unique culture of China and how concepts such as Guanxi will impact upon the success of their entry strategies into this market.

The paper adds to the very limited literature on financial services in China and has value in that it encourages bank marketers to understand the cultural environment of the market that they are trying to penetrate.

Explores the socioeconomic and demographic characteristics of Asian and Hispanic credit card holders. Outlines a conceptualization of the relationships between alternative payment systems and various demographic and behavioural variables, which may serve as a preliminary theoretical framework for analyses of payment systems. Discusses the implications and their importance to marketers.

The purpose of this paper is to introduce the RISE model on service innovation in coopetitive business environment. The case study illustrates why and how Chinese providers utilize ecosystems for innovative mobile payment service development to achieve coopetitive advantage based on firms’ superior resources.

The companies in the case study include Alipay (third-party actor), Bestpay (mobile operator), and UnionPay (banking). Empirical data comes from semi-structured interviews complemented with observations and documents. The analysis of the data follows grounded theory guidelines: creation of a theoretical framework, data collection, and interpretation of the data using the coding strategies of open coding, axial coding, and selected coding.

Inter-organizational co-innovation appears as a successful strategy for mobile payment service innovation. In addition to strategic choice on this, understanding of superior and inferior resources and capabilities influence firms’ coopetitive advantages in a coopetitive service development environment. Ecosystems are formed along with the innovating activities, and difficulties are caused by coopetition challenges. The RISE model enables the analysis and selection of strategic patterns for service innovation in a coopetitive environment.

The paper contributes to resource-advantage theory and platform ecosystem theory. The theories are used to analyze and model the effects of strategy execution for achieving win-win relationships in inter-organizational co-innovation. This paper helps executives to match their service innovation strategies to platform ecosystem architectures, as well as to understand how resource-advantage challenges affect the execution strategy of setting up their platform ecosystems.

Evaluates the use of competitive alliances as an alternative to competitive advantage. Draws examples from Australian retail banking during the 1980s. Differentiates between coalition, consortium and servicer. Concludes that whereas all three show examples of apparent success, none guarantees it.

The banking/finance industry in Australia is on the verge of rapid and fundamental change in the areas of government regulation, industry structure, EFT technology and payment systems, marketing innovation and merchant/wholesale banking. Such a changed environment will cause organisations to engage in continuous strategic planning and new adaptive strategies which focus on the changing relationships between the institution and its customers and competitors. The marketing function will assume new and increased responsibilities. Marketing management will require a far more strategic approach than before. The viability of some institutions may be threatened by these changes. These views are the result of a long‐range Delphi forecasting study conducted in 1982. Although rapid developments have invalidated some of the findings, the forecast of a less regulated, more competitive, open, dynamic and responsive industry remains valid.

This exploratory study seeks to explore the link between the choices of payment mode to customer satisfaction. It examines the Austrian market in relation to its choice and usage of debit cards versus credit cards and its impact on customer satisfaction and loyalty. Furthermore, the study aims to identify the key drivers of customer satisfaction for these two modes of electronic payment.

A structured questionnaire was administered in person to 360 Austrian bank customers. These customers were selected using quota sampling based on Austrian census data for a particular Austrian province. However, while the quota sampling was used to determine the categories, selection of the actual respondents was done through systematic sampling. This ensured that the sample was representative of the population of that Austrian province who had credit and debit cards. One group, women who were 65 and older, were not considered as there were relatively few women in this age range who had debit and credit cards.

Five hypotheses were proposed. Four of the five hypotheses were supported while one, H4, had partial support. Essentially, the results indicate that a person's preference for a particular payment method is dependent on his/her personal characteristics. Additionally, the payment method's features and characteristics influenced its desirability and acceptance. Furthermore, a person's expectations had an impact on his/her attitude toward the payment method. The study also found that positive expectations, performance, and desires led to customer satisfaction. Customer satisfaction, in turn, leads to a higher degree of intent to use the payment method and higher degree of intent to recommend the payment method. These results are consistent with the literature on customer satisfaction that identifies expectations, performance and desires as the drivers of customer satisfaction.

Multiple payment modes have emerged but there has been scant attention paid to the effects of payment modes on customer behavior and by extension, customer satisfaction and loyalty. This paper addresses these issues.

The present paper aims to extend an ongoing study of Swedish trade journal's, Privata Affärer, recognition of the “bank of the year.”

The information used in this paper came from Privata Affärer, which annually recognizes a “best” bank in Sweden. Each issue containing the annual recognition provides the rationale for selecting the specific bank as well as interviews with their CEOs. The data base is robust – every bank in Sweden is surveyed, so results come not from a sample, but a census of banks and banking practice; 17 year's selections are now available.

Results are interpreted in terms of Porter's five forces model and Stabell‐Fjeldstaad value model. For eight of the last 11 years, new entrants have dominated the award; in fact, in the last five years one winner was a virtual bank and another was a subsidiary of a retail grocery chain.

It is tempting to extend results to the USA and elsewhere in the industrialized world, but of course results relate only to Sweden. Nevertheless, it is suggested that competitors who enter with significantly new services can, and do, become popular leaders in this industry.

Sweden tends to be a leader in service theory and development. Consequently, a model exists for developing a competitive edge in other countries.

This paper provides an independent confirmation of service models of competition, which generally are lacking in the literature.