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This study aims to develop an inclusive, multidisciplinary, flexible and organizationally adaptable safety risk management framework, including diversity management, that will be implemented to ensure safety is and remains at the desired level. If the number of incidents and potential incidents that could lead to accidents and their impact rates are to be reduced operationally and administratively, aviation safety risks and sources of risk must be better understood, sources of risk identified, and the safety risk management framework designed in an organization-specific and organization-wide sustainable way. At this point, it is necessary to draw the conceptual framework well and to define the boundaries of the concepts well. In this study, a framework model that can be adapted to the organization is proposed to optimize the management of risks and provide both efficient and effective resource allocation and organizational structure design in its operations and management functions.

The qualitative research method – triple techniques – was deemed appropriate for this study, which aims to identify, examine, interpret and develop the situations of safety management models. In this context, document analysis, business process modeling technique and Delphi techniques from qualitative research methods were used via integration as the methodology of this research.

To manage dynamic civil aviation management activities and business processes effectively and efficiently, the risk management process is the building block of the “Proposed Process Model” that supports the decision-making processes of aviation organizations and managers. This “Framework Conceptual Model” building block also helps build capacity and resilience by enabling continuous development, organizational learning, and flexible structuring.

This research is limited to air transportation and aviation safety management issues. This research is limited specifically to a safety-based risk management framework for the aviation industry. This research may have social implications as source saving, optimum resource use and capacity building will make a contribution to society and add value besides operational and practical implementation.

This research may contribute to more safe operations and functions in the aviation industry.

Management and academia may gain considerable support from this research to manage their safety risks via a corporate-tailored risk management framework, both improving resilience and developing corporate capacity. With this model presented, decision-makers will have a guiding structure that can optimally manage the main risk types that may be encountered in the safety risk in the fields of suppliers, manufacturers, demand changes, logistics, information management, environmental, legal and regulatory. Existing studies in the literature are generally in the form of algorithms and cannot be used as a decision-making support tool. This model aims to fill the gap in the literature. In addition, added value may be created by applying this model to optimum management safety risks in the real aviation industry and its related sectors.

The basis of safe flight is the management of risks. This paper aims to present a new process-based risk assessment model, with an approach to calculate the risk score.

Since thousands of minor changes occur within ground operations, it is difficult to calculate how much risk these variations will pose. This paper proposes a risk assessment model fed from analysis of ground operation processes using functional resonance analysis method (FRAM) and fuzzy logic.

FRAM is used to detect variations in ground operation. Using the FRAM analysis, it has been revealed how much risk the process steps described in the procedures involve. The risk score was calculated by combining the probability value obtained from the airline’s database and the severity assessment of the expert group in fuzzy logic. The risk level can be monitored dynamically with the transfer of events in the airline’s database to the process-based risk assessment model.

FRAM analysis, which is used to detect function variations before undesirable risk occurs, has brought a proactive approach to risk assessment. The process-based risk assessment model allows the creation of new safety parameter indicators to be followed to reduce the risk level of the function with a high-risk level. The proposed approach can be used for other operational areas in aviation as well.

The “Germanwings” air crash in 2015 in which 150 people were killed highlighted the challenges pilots working in the aviation industry face. Pilots regularly work for extensive periods in inhospitable and high-pressure operational conditions, exposing them to considerable work-related stress. This has raised calls for a more systemic cultural change across the aviation industry, championing a more holistic perspective of pilot health and well-being. The study aims to explore how peer coaching (PC) can promote an inclusive psychosocial safety climate enhancing pilot well-being and can mitigate hazardous attitudes and dysfunctional behaviours.

Adopting an interpretative phenomenological analysis (IPA), semi-structured interviews and questionnaires were conducted with military and civilian peer coach/coachee pilots and key industry stakeholders, totalling 39 participants. The research provided significant insights into the perceived value of PC in promoting both pilot health and mental well-being (MW) and flight safety across the aviation industry.

The study highlights four key PC superordinate themes, namely, coaching skills, significance of well-being, building of peer relationships and importance of confidentiality and autonomy. Such combined themes build reciprocal trust within peer conversations that can inspire engagement and effectively promote personal well-being. The contagious effect of such local interventions can help stimulate systemic cultural change and promote a positive psychosocial safety climate throughout an organisation and, in this case, across the aviation industry. This study provides a PC conceptual framework “Mutuality Equality Goals Autonomy Non-evaluative feedback, Skill Confidentiality Voluntary Supervisory (MEGANS CVS),” highlighting the salient features of PC in promoting MW.

The study highlights the salient features of PC and its role in promoting peer conversations that enable personal transition, openness and acceptance. This study also highlights how PC and well-being can be used to encourage inclusivity and engagement, thereby strengthening institutional resilience.

This study highlights how PC that can assist HRM/HRD professionals to embed a more inclusive and salutogenic approach to MW that can reshape organisational cultures. This study highlights the significance and link of workplace stress to hazardous attitudes and dysfunctional behaviours. It further notes that whilst the MEGANS CVS peer coaching framework has been applied to pilots, it can also be applied across all sectors and levels.

This study highlights the value of PC as an inexpensive means to engage at the grassroots level, which not only improves personal performance, safety and well-being but by building peer relationships can also act as a catalyst for positive and deep organisational cultural change.

This study offers the MEGANS CVS framework that exposes insights into PC practice that can assist HRM/HRD professionals embed a more inclusive and salutogenic approach to health and well-being that can reshape organisational cultures. This study highlights the significance and link of workplace stress to hazardous attitudes and dysfunctional behaviours, and whilst this framework has been applied to pilots, it can also have relevance across all sectors and levels. This study calls for a “salutogenic turn,” employing MW and PC to transform organisational capabilities to be more forward-thinking and solution-focused, promoting an inclusive “just culture” where leaders positively lead their people.

This study aims to elaborate on the existing link between maintenance practices and the digital world while also highlighting any unaddressed potential for digital transformation in aircraft maintenance. Additionally, explore how digital technologies contribute to optimizing efficiency within the continuing airworthiness management (CAM) processes.

A literature review was performed to provide a precise review of the authority regulations on CAM processes and existing literature on digital transformation, including artificial intelligence, machine learning, neural network and big data in civil aircraft maintenance and continuing airworthiness processes. This method is used to organize, analyze and structure the body of literature to identify research gaps in the selected scope of the study.

The high position of digital technologies in preventive and predictive maintenance and the need for legislative development for using them in CAM are emphasized. Moreover, it is shown in which area of CAM scientific research has been performed regarding the application of frontier digital technologies. In addition, the gaps between maintenance practices and the digital world, along with the potential scopes of digital transformation which has not been well addressed, are identified. And finally, how digital technologies can effectively increase efficiency in CAM processes is discussed.

To the best of our knowledge, no study comprehensively determined the body of existing knowledge on the aspects of digitalization related to the field of continuing airworthiness management and aircraft maintenance. The results of this study provide a positive contribution to airlines, policymakers, manufacturers and maintenance organizations achieving additional benefits from the implementation of digital technologies in the CAM processes.

This study aims to investigate tourists’ impressions of the smart destinations model from the socio-technical systems and the technology–organization–environment (TOE) perspectives. Specifically, it aims to explore how information source credibility and cloud infrastructure influence tourists’ use of intelligent technology.

This measurement development is based on prior literature; after being evaluated for face and content validity, the authors used random sampling to collect data and conducted a field survey of tourists through Taoyuan Airport and using the airport MRT between December 2022 and March 2023. After confirming that tourists knew the destination information and had experience using travel-related mobile applications to plan their itinerary, the authors further invited tourists to participate in the survey, and 512 valid questionnaires were analyzed by the structural equation modeling approach.

The finding pointed out that source credibility and intelligent technology were innovative technologies that benefitted tourists, as were mobile travel planning apps, which created a relational context based on interests and activities from the socio-technical and TOE perspectives.

Technological innovation is closely related to the development of smart cities; tourists who used travel itineraries successfully understood travel-related actions and significantly had more positive affective images of the city.

Construction enterprises are achieving the goal of production safety by increasingly focusing on the critical factor of “human” and the impact of individual characteristics on safety performance. Emotional intelligence is categorized into three models: skill-based, trait-based and emotional learning systems. However, the mechanism of action and the internal relationship between emotional intelligence and safety performance must be further studied. This study intends to examine the internal mechanism of emotional intelligence on safety performance in construction projects, which would contribute to the safety management of construction enterprises.

A structural equation model exploring the relationship between emotional intelligence and safety performance is developed, with political skill introduced as an independent dimension, situational awareness presented as a mediator, and management safety commitment introduced as a moderator. Data were collected by a random questionnaire and analyzed by SPSS 24.0 and AMOS 26.0. The structural equation model tested the mediation hypothesis, and the PROCESS macro program tested the moderated mediation hypothesis.

The results showed that construction workers' emotional intelligence directly correlates with safety performance, and situational awareness plays a mediating role in the relationship between emotional intelligence and the safety performance of construction workers. Management safety commitment weakens the positive predictive relationships between emotional intelligence and situational awareness and between emotional intelligence and safety performance.

This research reveals a possible impact of emotional intelligence on safety performance. Adding political skills to the skill-based model of emotional intelligence received a test pass. Political skill measures the sincere and cooperative skills of construction workers. Using people as a critical element plays a role in the benign mechanism of “Emotional Intelligence – Situational Awareness – Safety Performance.” Improving emotional intelligence skills through training, enhancing situational awareness, understanding, anticipation and coordination and activating management environment factors can improve safety performance. Construction enterprises should evaluate and train workers' emotional intelligence to improve workers' situational awareness and safety performance.

This study presents a systematic literature review (SLR) of the interdisciplinary literature on drones in last-mile delivery (LMD) to extrapolate pertinent insights from and into the logistics management field.

Rooting their analytical categories in the LMD literature, the authors performed a deductive, theory refinement SLR on 307 interdisciplinary journal articles published during 2015–2022 to integrate this emergent phenomenon into the field.

The authors derived the potentials, challenges and solutions of drone deliveries in relation to 12 LMD criteria dispersed across four stakeholder groups: senders, receivers, regulators and societies. Relationships between these criteria were also identified.

This review contributes to logistics management by offering a current, nuanced and multifaceted discussion of drones' potential to improve the LMD process together with the challenges and solutions involved.

The authors provide logistics managers with a holistic roadmap to help them make informed decisions about adopting drones in their delivery systems. Regulators and society members also gain insights into the prospects, requirements and repercussions of drone deliveries.

This is one of the first SLRs on drone applications in LMD from a logistics management perspective.

Theadvanced air mobility (AAM) is defined by National Aeronautics and Space Administration (NASA) as safe, accessible, automated and affordable air transportation system for passengers and cargo, capable of serving previously hard-to-reach urban and rural sites. The purpose of this paper is to focus on explaining potential solutions, under study by the authors, which could support beyond visual line of sight (BVLOS) operations for goods delivery in a safe way.

According to recent NASA-commissioned market studies, by 2030, there will be as many as 500 million flights a year for package delivery services and 750 million flights a year for passengers’ transportation (AAM). A significant number of these aircrafts will be unmanned aerial vehicles, meaning that they are self-flying or autonomous, of which the smallest ones are quadcopters: they are relatively inexpensive and are capable to perform various tasks, such as aerial observation, crop monitoring and treatment, search and rescue, power line monitoring and goods delivery. On the other hand, there are still many difficulties in introducing them into medium- and low-risk BVLOS routine operations for goods delivery: unfortunately, there are no regulations and technologies yet that enable these operations.

This conceptual paper outlines the studies about possible solutions, identified by authors, which could support BVLOS operations in a medium- and low-risk environment; in particular, the following aspects have been analysed: regulations, integrating control systems for drones, sensors (on board obstacle detection and avoidance), emergency management (emergency on ground system to identify safe landing areas), concepts of droneway (or flight corridors) and drones recovery hub.

The purpose of this paper is to provide a conceptual description of the possible solutions, under study by the authors, which could contribute enabling the BVLOS operations in a medium- and low-risk environment. The paper aims describing the state of the art, terms of regulations, classifications and limitations and describing possible conceptual solutions that could guarantee safety in introducing unmanned aircraft system operations inside urban areas.

This study aims to conduct the aircraft electrical wiring interconnection system (EWIS) safety risk assessment process abundantly and hierarchically and establish the assessment index system considering the weights and interrelationships of different levels of indices.

Due to the failure of EWIS being multifactorial, hidden and diverse, this paper divides the factors influencing the failure of EWIS into 3 primary indices, 13 secondary indices and 38 tertiary indices. Taking open circuit failure (OCF) and short circuit failure (SCF) as examples, calculate the weights of assessment indices based on the triangular fuzzy number analytic hierarchy process (TFNAHP) and triangular fuzzy number decision-making trial and evaluation laboratory (TFNDEMATEL). The cloud model (CM) divides the risk levels and obtains the safety risk assessment results. The comparative analyses of different weight calculation methods, different failure modes and different aircraft EWIS zones verify the effectiveness and practicability of the proposed method.

The results show that the proposed method aligns more with the actual situation than other methods. Also, the results identify key focus objects in EWIS safety risk assessment, such as the surrounding environmental factors among the primary indices having the most significant influence on OCF and SCF, the risk level of SCF being higher than that of OCF, etc.

This paper proposes a safety risk assessment index system for aircraft EWIS based on the cable parameters, surrounding environmental factors, installation and protection methods. The weight assignment is added to the assessment index system, and the safety risk assessment model is constructed by combining TFNAHP, TFNDEMATEL and CM.

This study aimed to develop an adapted collaborative governance model for aviation human resource development in Indonesia's approved training organisations (ATO), considering the expected changes in the industry due to advanced technologies. The model, based on Ansell and Gash's approach, emphasizes multi-stakeholder collaboration to ensure workforce development aligns with industry and regulatory standards and accommodates technological advancements.

Qualitative methods, such as in-depth interviews and focus group discussions, were employed to collect and analyse data.

The results indicated that collaborative governance is a valuable tool for cultivating competent human resources and facilitating industry improvement in the face of rapid technological change.

The proposed model contributes significantly to the field by promoting inclusive and effective human resource development through the Centre for Aviation Human Resource Development (CAHRD), thereby preparing the Indonesian aviation industry for the impact of advanced technologies. Furthermore, this study contributes to the enhancement of Ansell and Gash's collaborative governance theoretical framework by effectively addressing its empirical gaps concerning vocational education and training challenges within Indonesia's air transportation sector.