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Purpose: Because past research has investigated nonverbal behaviors in clusters, it is unclear what status value is ascribed to individual nonverbal behaviors. I test status cues theory to investigate whether response latency functions as a status cue. I explore whether it affects behavioral influence or if it only signals assertiveness and does not have status value. I also explore how one's interpretation of response latency impacts behavioral influence.

Methodology: In a two-condition laboratory experiment, I isolate response latency and test its strength independently, and then I measure behavioral influence, participants' response latency, and perceptions of assertiveness. I also conduct interviews to investigate how participants interpret their partner's response latency to understand how people ascribe different meanings to the same nonverbal behavior.

Findings: I find that response latency alone does not affect behavioral influence, in part because how people interpret it varies. However, response latency does significantly impact participants' own response latency and their perceptions of their partner's assertiveness.

Practical Implications: This research demonstrates the intricacies of nonverbal behavior and status. More specifically, this work underscores important conceptual differences between assertiveness and status, and demonstrates how the interpretation of nonverbal behavior can impact behavioral influence.

In an era where health professionals are increasingly demanding, and communicative skills are one of the keys to improve the relationship with the patient. The communicative competencies of assertiveness, clarity in verbal and non-verbal language, and positivity, based on the positive construction of the patient’s health path, improve the therapeutic relationship, as well as the relationship between professionals in the world of health complexity. The ACP Model is validated with extensive application by hundreds of professionals in Portugal who use it daily. Active learning is one of the most effective means of raising awareness and involving the professionals who are learning and implementing the ACP Model.

This chapter focusses on the contribution of health professionals' communication competences to patients. We propose a model of communication to be used in the therapeutic relationship, supported by a literature review. The methodology is qualitative. Four focus groups (FGs) composed of Portuguese health professionals (N = 25), such as medical doctors, nurses and professors in health fields, were conducted during 2017 and 2018. All the participants of FGs validated a three-factor aggregated and interdependent model, which is composed of assertiveness, clear language and positivity (ACP model). The factors reinforce the therapeutic relationship and improve health literacy, thus reinforcing the patient's health and well-being. The argument is that health is wealth, so if the communication can improve health, then this has positive social implications. The study is a response to the lack of consensus in the literature on what specific and operative communication competences the health professional should perform in clinical encounters with the patients, and how these competences can improve, in the final instance, their health and well-being.

They say Eve tempted Adam with an apple. But man I ain’t going for that. Pink Cadillac – Bruce SpringsteenAll through history, individuals have spent considerable effort attempting to influence the behaviors and beliefs of others. As a principal issue in psychology (Forgas & Williams, 2001), social influence processes have been the subject of inquiry for a considerable length of time (Sherif, 1936) while Peterson (2001) argued that the manner in which individuals manipulate others represents the very core of social psychology. Extensive reviews of the social influence literature (e.g. Cialdini & Trost, 1998; Forgas & Williams, 2001) elucidate its powerful role in virtually all work and non-work domains.

Entrepreneurial mindsets differ in diverse cultural contexts affecting the perceptions of business opportunity as well as the strategic posture and how to network to successfully implement it. For example, many scholars have shown that risk taking and proactiveness (i.e., characteristics of the strategic posture) are affected by cultural characteristics. The aim of the chapter is to shed light on the relationship between socio-cultural practices (using the GLOBE cultural theoretical framework) and entrepreneurial behavior understanding how culture may foster or hinder the entrepreneurial mindsets. The authors discuss how certain cultural dimensions may be linked to various aspects of entrepreneurial mindsets. Furthermore, the authors make some reflections with regard to the contextual conditions shaped by cultural factors that seem to be the most appropriate to spread the Humane Entrepreneurship Model.

The purpose of this cross-cultural study was to investigate whether the embraced national culture was a distinguishing factor of preferred downward influence tactics and targeted goals by principals of different countries. The participants of the study were the public school principals in Turkey and the United States, two culturally distinct countries. The conceptual framework for the study incorporated the Cultural Dimensions (CDs) of Hofstede and the Profiles of Organizational Influence Strategies (POIS) of Kipnis and Schmidt; two pioneers in their respective fields. The findings of the study supported Hofstede's framework for three of the four dimensions for both countries. By employing a pseudoetic cross-cultural research methodology and a relational causal-comparative research design, the study first tested the reliability and construct validity of POIS (Form S) influence tactics scale, both in the Turkish context and in the public education contexts of the two countries. The findings partially supported the applicability of POIS in both countries by yielding a three-factor model for the Turkish context and a four-factor model for the public education context. The multivariate analyses strongly supported literature in regards to the culture-specific nature of leadership influence practices, and it identified national culture as a significantly distinguishing factor of both Turkish and American principals in their preferred influence tactics. Similarly, national culture was also a significantly distinguishing factor of groups in principals' targeted educational goals.

This chapter discusses challenges faced by older adult health-care consumers in obtaining access to responsive care from physicians relevant to a broad spectrum of health issues ranging from prevention to chronic illness and end-of-life care. Based on our prior research with community-dwelling elders (E. Kahana & B. Kahana, 2003, 2010), we propose a conceptual model of consumer self-advocacy for better access to effective health care in late life. We argue that older adults who are well informed and confident health-care partners and who involve their physicians in active dialogue will experience better care, and will be more satisfied with their health care. We present findings from our studies of cancer prevention and from our research focused on end-of-life care relevant to patient self-advocacy. We also discuss the role of educational interventions and of patient empowerment in facilitating greater access to responsive health communication and health care, particularly among elders who are disadvantaged and who have low health literacy.

A well-coordinated public sector is often considered to be of major importance, but at the same time it appears to be a huge challenge. Public sector reforms struggling with the coordination conundrum are numerous and countries display a certain dynamic in their adoption of coordination instruments throughout time. On the one hand, it is sensible to presume that – to a certain extent – countries are stimulated to adopt similar coordination instruments, because of isomorphic processes induced by factors such as the spread of the new public management line of thought or the multiplication of exchanges of good practices at an international level. On the other hand, culture-linked elements might have an important role to play in explaining idiosyncrasies. By examining the conceptual link between coordination and culture through an empirical analysis for four counties (UK, New Zealand, France, and Sweden), it is the aim of this chapter to explore the relevance of culture for understanding coordination trajectories of individual countries.

The paper displays the cultural profile of the Russian management and explores the different roles of factors linked to the history of Russia and current transition to market and democracy. It further develops interpretation of empirical data collected through the Global Leadership and Organizational Behavior Effectiveness (GLOBE) research project. The survey of managers of multinational companies doing business in Russia tests the cultural profile of the Russian management and confirms the behavioral advantages (visible In-group and Institutional Collectivism) and disadvantages (low Uncertainty Avoidance and Assertiveness) of this culture.