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In this chapter, we consider the model of call center incoming call forecasting and staffing-level optimization. We first present the structure of the model and how an agent-based modeling technique could enrich the decision rule and the model. A matrix layout is introduced to present the model so that it can be understood in an efficient way from the perspective of a programmer. The agent-based queuing model will be used in forecasting. We then utilize the bisection method and stepwise method to optimize the staff level to satisfy a target range service-level criteria. Call center management could use the model in practice for their management forecasting and optimization decision-making process in terms of how many agents they need to achieve the target business efficiency goal.

The purpose of this paper is to propose an availability modeling method of complex multiple units system (CMUS) based on the multi-agent technique.

Based on the multi-agent technique, this paper describes the availability model structure for CMUS and develops agent-based models of components, maintenance policies, maintenance tools, maintenance fields, and maintenance staff, as well as the communication method among the different agents. On the basis of the agent-based availability modeling theory, the availability simulation scheme of CMUS is given using MATLAB. Thus, the availability modeling theory of CMUS and its simulation method are developed. To demonstrate the applicability of the proposed availability modeling method, a numerical example is given.

The proposed agent-based modeling method is applicable to availability modeling of CMUS, including the modeling of component failure, maintenance tools/fields/staff, maintenance policy, and structural/economic dependence among components.

As a bottom-top, modular, expandable, and reusable modeling theory, the agent-based modeling method might be useful for availability modeling of different CMUSs in reality.

The multi-agent technique is introduced into availability modeling of multi-component systems in this paper. Thus, it is possible to model failure of many components, maintenance policies, maintenance tools, maintenance fields, and maintenance staff together for availability analysis of complex systems of equipment.

The purpose of this paper is to create the inventory scheduling model for supply chain system.

Aiming at the problems of analysis and modeling of multi‐agent system, an agent‐oriented Petri net (AOPN) model is proposed by introducing the characteristics of agent based on Petri net, and formalization definition of AOPN is presented. Combined with the inventory scheduling in supply chain system, inventory scheduling model based on AOPN is constructed. On the basis of the inventory scheduling model, its program model is designed. Then the reachability of the inventory scheduling model is analyzed and its soundness is verified.

The AOPN model and inventory scheduling model based on AOPN in supply chain system are found.

The reasonable basic function design of various agents are main limitations.

A very useful tool of analysis for the modeling of inventory scheduling in supply chain system.

The paper presents a new modeling method of inventory scheduling in supply chain system. This paper is aimed at researchers and engineers.

To describe some research done, as part of an EPSRC funded project, to assist engineers working together on collaborative tasks.

Distributed finite state modelling and agent techniques are used successfully in a new hybrid self‐organising decision making system applied to collaborative work support. For the particular application, analysis of the tasks involved has been performed and these tasks are modelled. The system then employs a novel generic agent model, where task and domain knowledge are isolated from the support system, which provides relevant information to the engineers.

The method is applied in the despatch of transmission commands within the control room of The National Grid Company Plc (NGC) – tasks are completed significantly faster when the system is utilised.

The paper describes a generic approach and it would be interesting to investigate how well it works in other applications.

Although only one application has been studied, the methodology could equally be applied to a general class of cooperative work environments.

One key part of the work is the novel generic agent model that enables the task and domain knowledge, which are application specific, to be isolated from the support system, and hence allows the method to be applied in other domains.

Certain elements of Hayek’s work are prominent precursors to the modern field of complex adaptive systems, including his ideas on spontaneous order, his focus on market processes, his contrast between designing and gardening, and his own framing of complex systems. Conceptually, he was well ahead of his time, prescient in his formulation of novel ways to think about economies and societies. Technically, the fact that he did not mathematically formalize most of the notions he developed makes his insights hard to incorporate unambiguously into models. However, because so much of his work is divorced from the simplistic models proffered by early mathematical economics, it stands as fertile ground for complex systems researchers today. I suggest that Austrian economists can create a progressive research program by building models of these Hayekian ideas, and thereby gain traction within the economics profession. Instead of mathematical models the suite of techniques and tools known as agent-based computing seems particularly well-suited to addressing traditional Austrian topics like money, business cycles, coordination, market processes, and so on, while staying faithful to the methodological individualism and bottom-up perspective that underpin the entire school of thought.

In this chapter we examine some possibilities of using computer simulation methods to model the interaction of affect and cognition in organizations, with a particular focus on agent-based modeling (ABM) techniques. Our chapter has two main aims. First, we take stock of methodological progress in this area, highlighting important developments in the modeling of affect and cognition in other fields, including psychology and economics. Second, we outline how ABM in particular can help to advance managerial and organizational cognition by building and testing theoretical models predicated on the interaction of affect and cognition. We argue that using ABM for this purpose can improve the level of specificity of cognitive and affective concepts and their interrelationships in organizational theories, yield more behaviorally plausible models of behavior in and of organizations, and deepen understanding of the generative behavioral mechanisms of multi-level organizational phenomena. We highlight possibilities for using ABM to model affect–cognition interactions in studies of mental models, collective cognition, diversity in work groups and teams, and organizational decision-making.

In their authoritative literature review, Breen and Jonsson (2005) claim that ‘one of the most significant trends in the study of inequalities in educational attainment in the past decade has been the resurgence of rational-choice models focusing on educational decision making’. The starting point of the present contribution is that these models have largely ignored the explanatory relevance of social interactions. To remedy this shortcoming, this paper introduces a micro-founded formal model of the macro-level structure of educational inequality, which frames educational choices as the result of both subjective ability/benefit evaluations and peer-group pressures. As acknowledged by Durlauf (2002, 2006) and Akerlof (1997), however, while the social psychology and ethnographic literature provides abundant empirical evidence of the explanatory relevance of social interactions, statistical evidence on their causal effect is still flawed by identification and selection bias problems. To assess the relative explanatory contribution of the micro-level and network-based mechanisms hypothesised, the paper opts for agent-based computational simulations. In particular, the technique is used to deduce the macro-level consequences of each mechanism (sequentially introduced) and to test these consequences against French aggregate individual-level survey data. The paper's main result is that ability and subjective perceptions of education benefits, no matter how intensely differentiated across agent groups, are not sufficient on their own to generate the actual stratification of educational choices across educational backgrounds existing in France at the beginning of the twenty-first century. By computational counterfactual manipulations, the paper proves that network-based interdependencies among educational choices are instead necessary, and that they contribute, over and above the differentiation of ability and of benefit perceptions, to the genesis of educational stratification by amplifying the segregation of the educational choices that agents make on the basis of purely private ability/benefit calculations.

Agent‐based modelling is a bottom‐up approach to understanding systems which provides a powerful tool for analysing complex, non‐linear markets. The method involves creating artificial agents designed to mimic the attributes and behaviours of their real‐world counterparts. The system’s macro‐observable properties emerge as a consequence of these attributes and behaviours and the interactions between them. The simulation output may be potentially used for explanatory, exploratory and predictive purposes. The aim of this paper is to introduce the reader to some of the basic concepts and methods behind agent‐based modelling and to present some recent business applications of these tools, including work in the telecoms and media markets.

The applications of multi-agent systems (MASs) are considered to be among the most promising paradigms for detailed investigations and reliable problem-solving methods, and MAS applications make it possible for researchers and practitioners to better understand complex systems. Although a number of prior studies have been conducted to address complex issues that arise from construction projects, few studies have summarised the applications and discussed the capacity of MASs from the perspective of construction management. To fill the gap, this paper provides a comprehensive literature review of MAS applications from the perspective of construction management.

Web of Science and Scopus are the most commonly used international databases in conducting the literature reviews. A total of 86 relevant papers published in SCI-Expanded, SSCI and Ei Compendex journals related to the application of MASs from the perspective of construction management are selected to be analysed and discussed in this paper.

Based on the 86 collected publications, the utilisations of MASs to support the management of the supply chain and the improvement of project performance are identified from the perspective of construction management, the characteristics and barriers of current MAS applications are analysed, a framework for developing agent-based models to address complex problems is proposed, and future research directions of MAS applications are discussed.

This review can serve as a useful reference for scholars to enhance their understanding of the current research and guide future research on MASs. The proposed framework can help build agent-based models to address complex problems in construction management.