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The present research examines the interaction between explanation type and regulatory focus on informational justice (IJ) and satisfaction with service recovery.

The authors conducted two experiments with 538 respondents.

The findings imply that the effectiveness of the explanation type depends on the regulatory focus of the recipient and the severity of the failure. Specifically, with low severity failures, promotion-oriented respondents were sensitive to explanations about why failures happened. Conversely, their prevention-oriented counterparts were sensitive to explanations about how failures happened. With high severity failures, respondents were sensitive to how the failure happened irrespective of their regulatory focus orientation. Moreover, IJ is the psychological mechanism explaining such effects on satisfaction with service recovery.

The research contributes to the service recovery literature showing that explanations provided by the service providers should match the regulatory focus of the customers. The study provides new insights to the practicing managers to enhance the effectiveness of the explanations thus reducing recovery dissatisfaction.

The literature on abstracts recommends the revision of author supplied abstracts before their inclusion in database collections. However, little guidance is given on how to carry out such revision, and few studies exist on this topic. The purpose of this research paper is to first survey 187 bibliographic databases to ascertain how many did revise abstracts, and then study the practical amendments made by one of these, i.e. LISA (Library and Information Science Abstracts).

Database policies were established by e‐mail or through alternative sources, with 136 databases out of 187 exhaustively documented. Differences between 100 author‐supplied abstracts and the corresponding 100 LISA amended abstracts were classified into sentence‐level and beyond sentence‐level categories, and then as additions, deletions and rephrasing of text.

Revision of author abstracts was carried out by 66 databases, but in just 32 cases did it imply more than spelling, shortening of length and formula representation. In LISA, amendments were often non‐systematic and inconsistent, but still pointed to significant aspects which were discussed.

Amendments made by LISA editors are important in multi‐ and inter‐disciplinary research, since they tend to clarify certain aspects such as terminology, and suggest that abstracts should not always be considered as substitutes for the original document. From this point‐of‐view, the revision of abstracts can be considered as an important factor in enhancing a database's quality.

To summarize and evaluate John Levi Marin’s recent book, The Explanation of Social Action (2011), the central thesis of which is that the actions of other people cannot be explained without first understanding those actions from the point of view of the actors themselves. Martin thus endeavors to reorient social science toward concrete experience and away from purportedly useless abstractions.

This review chapter employs close scrutiny of and applies immanent critique to Martin’s argumentative claims, warrants, and the polemical style in which these arguments are presented.

This chapter arrives at the following conclusions: (1) Martin unnecessarily truncates the scope of sociological investigation; (2) he fails to define the key concepts within his argument, including “explanation,” “social action,” and “understanding,” among others; (3) he overemphasizes the external or “environmental” causes of action; (4) rather than inducing actions, the so-called “action-fields” induce experiences, and are therefore incapable of explaining actions; (5) Martin rejects counterfactual definitions of causality while defining his own notion of causality in terms of counterfactuals; (6) most of his critiques of other philosophical accounts of causality are really critiques of their potential misapplication; (7) the separation of experience and language (i.e., propositions about experience) in order to secure the validity of the former does not secure the validity of sociological inquiry, since experiences are invariably reported in language; and, finally, (8) Martin’s argument that people are neurologically incapable of providing accurate, retrospective accounts of the motivations behind their own actions is based on the kind of third-person social science he elsewhere repudiates; that he acknowledges the veracity of these studies demonstrates the potential utility of the “third-person” perspectives and the implausibility of any social science that abandons them.

To date Martin’s book has received much praise but little critical attention. This review chapter seeks to fill this lacuna in the literature in order to better elucidate Martin’s central arguments and the conclusions that can be reasonably inferred from the logical and empirical evidence presented.

The purpose of this paper is to present the development of a system called Structured Hypermedia Algorithm Explanation (SHALEX), as a remedy for the limitations existing within the current traditional algorithm animation (AA) systems. SHALEX provides several novel features, such as use of invariants, reflection of the high‐level structure of an algorithm rather than low‐level steps, and support for programming the algorithm in any procedural or object‐oriented programming language.

By defining the structure of an algorithm as a directed graph of abstractions, algorithms may be studied top‐down, bottom‐up, or using a mix of the two. In addition, SHALEX includes a learner model to provide spatial links, and to support evaluations and adaptations.

Evaluations of traditional AA systems designed to teach algorithms in higher education or in professional training show that such systems have not achieved many expectations of their developers. One reason for this failure is the lack of stimulating learning environments which support the learning process by providing features such as multiple levels of abstraction, support for hypermedia, and learner‐adapted visualizations. SHALEX supports these environments, and in addition provides persistent storage that can be used to analyze students' performance. In particular, this storage can be used to represent a student model that supports adaptive system behavior.

SHALEX is being implemented and tested by the authors and a group of students. The tests performed so far have shown that SHALEX is a very useful tool. In the future additional quantitative evaluation is planned to compare SHALEX with other AA systems and/or the concept keyboard approach.

SHALEX has been implemented as a web‐based application using the client‐server architecture. Therefore students can use SHALEX to learn algorithms both through distance education and in the classroom setting.

This paper presents a novel algorithm explanation system for users who wish to learn algorithms.

The object of this research is the reconstruction of the existing legal response by European Union states to the phenomenon of immigration. It seeks to analyse the process of conferral of protection.

One main dimension is selected and discussed: the case law of the national courts. The study focuses on the legal status of immigrants resulting from the intervention of these national courts.

The research shows that although the courts have conferred an increasing protection on immigrants, this has not challenged the fundamental principle of the sovereignty of the states to decide, according to their discretionary prerogatives, which immigrants are allowed to enter and stay in their territories. Notwithstanding the differences in the general constitutional and legal structures, the research also shows that the courts of the three countries considered – France, Germany and Spain – have progressively moved towards converging solutions in protecting immigrants.

The research contributes to a better understanding of the different legal orders analysed.

To describe how a defined video reflection prompt for preservice mathematics teachers shaped their reflective writing, which was examined using academic reflection as a genre model.

Academic reflection as a genre model was used to unpack the reflective processes evident in preservice teachers’ written reflections on a practicum teaching experience in the context of a methods course assignment, prior to any formal instruction about reflective genre. This chapter examines how the quality of participants’ reflective writing corresponded with two promising products of reflection – the accuracy of participants’ claims about the effectiveness of instructional tasks used during teaching and the quality of suggested revisions to the lesson.

The findings indicate that the extent to which participants engaged with the required parts of the assignment corresponded with the accuracy of their claims about the effectiveness of instructional tasks and the quality of revisions they suggested to the lesson. The authors discuss the writing produced by the participants, providing examples from their reflections to demonstrate preservice teachers’ initial competencies in using genre.

Informed by the nature of writing produced by the participants, the authors extend the model of reflection as a genre and suggest how it could be used to teach preservice teachers to effectively structure reflective writing. Furthermore, the authors offer recommendations for how to define the video reflection prompt to serve as a more effective scaffold of preservice teachers’ analysis of student learning.

The types and numbers of database user support materials are multiplying as producers become more involved in the servicing of the user community and as the number of online databases grows. (Approximately 100 files are available now for online searching, and each month brings a few more on each of the systems.) Currently available materials can vary in cost, format, depth, and purpose. This paper is an assessment of the available materials, offering comments on both availability and cost as well as the relationship, if any, between the search materials and the topic area of the file or the organizational type of the producer. This paper does not attempt to evaluate content or measure quality; it discusses vendor‐produced materials only when a contrast between the two groups would be helpful.

Purpose: Death is a universal inevitability of life, though parents and adults often report difficulty or concerns about discussing the topic with children. This investigation reports on how parents of very young children (ages 3–6) have or would discuss death with their child, and what parents consider in navigating such discussions.

Methodology: In-depth interviews were conducted with parents (N = 24) of very young children (ages 3–6) to develop a grounded theory of parents actual and anticipated approaches to discussing death with children.

Findings: Parents generally described either seeking to protect children’s “innocence” by avoiding or limiting conversations of death, or, seeking to promote children’s socioemotional competence in confronting the complexities of death through more extensive discussions. We identified four factors we hypothesize may influence parents intended strategies for navigating these approaches: (1) parents’ past and current experiences related to death, (2) children’s exposure to deaths, (3) cultural and personal beliefs about death, and (4) parents’ knowledge and awareness of their child’s cognitive competences. While protection of children’s “innocence” and cultivation of children’s socioemotional competences are not opposing goals, these concepts appeared to be situated on a continuum.

Originality/Value: Given the prevalence of death in contemporary media, and an ongoing global pandemic, young children’s exposure to death will remain heightened for the foreseeable future. Family scholars and practitioners would be wise to prepare to assist families and children thoughtfully and compassionately. We further explore tools, resources, and strategies parents and professionals have found helpful in navigating these discussions.

Several explanations for the Royal African Company’s failure around the turn of the eighteenth century have been suggested. The paper argues that these reasons can be integrated into a more comprehensive account of the company’s failure through the introduction of a modified version of principal-agent theory. Instead of focusing on abstract, dyadic relationships, the paper proposes a model that accounts for the meaningful character of principal agent interactions and for the complex networks and multiple role identities of actors within those networks that comprised principal-agent relations within the company. On the basis of this model the failure of the company can be seen as a result of contradictions between its dual role as both agent and principal. The symbolic importance of inefficient trading practices helps to explain why the company was unable to pursue alternative strategies or otherwise benefit from its monopoly.