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Article
Publication date: 8 July 2021

Jinsoo Hwang and Jinkyung Jenny Kim

This study aims to propose the effect of five sub-dimensions of the expected benefits, which include compatibility, social influence, convenience, function and emotion on attitude…

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Abstract

Purpose

This study aims to propose the effect of five sub-dimensions of the expected benefits, which include compatibility, social influence, convenience, function and emotion on attitude and behavioral intentions.

Design/methodology/approach

A research model including eight hypotheses was tested using 413 samples collected in South Korea.

Findings

The data analysis results indicated that the five sub-dimensions of expected benefits aid to enhance attitude, which plays an important role in the formation of behavioral intentions.

Originality/value

This study was designed to empirically identify the important role of expected benefits in the context of drone food delivery services for the first time.

摘要

无人机送餐服务的预期效益:对态度和行为意向影响的研究

研究目的

本研究提出无人机送餐的预期效益, 及其五大维度(兼容性, 社交影响力, 方便, 实用, 以及情感)对消费者态度和行为意向的影响。

研究设计/方法/途径

本研究样本包括413韩国消费者来检测提出的理论模型以及八项研究假设。

研究结果

数据分析显示预期效益包括的五大维度可以提高消费者态度。消费者态度在促进行为意向产生了关键性影响。

研究原创性/价值

本论文是有关预期效益在无人机送餐的关键性作用的首次实证研究

Details

Journal of Hospitality and Tourism Technology, vol. 12 no. 3
Type: Research Article
ISSN: 1757-9880

Keywords

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