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Numerous scales have been developed and utilized in the tourism and hospitality field, yet, their psychometric properties have not been systematically reviewed and evaluated. This gap compromises researchers' ability to develop better measures and improve measurement decisions. In this current study, 56 scales were identified and evaluated in terms of their psychometric properties. It was found that most scales were imperfect in measuring tourism and hospitality domains, and most scales did not provide explicit information about the scale development procedures that were adopted. The scale development procedure and psychometric properties of the reviewed scales are summarized, evaluated, and recommendations are made for future tourism and hospitality scale development.

The study this chapter reports focuses on how network theory contributes to the understanding of the internationalization process of SMEs and measures the effect of network capability on performance in international trade and has three research objectives.

The first objective of the study relates to providing new insights into the international market development activities through the application of a network perspective. The chapter reviews the international business literature to ascertain the development of thought, the research gaps, and the shortcomings. This review shows that the network perspective is a useful and popular theoretical domain that researchers can use to understand international activities, particularly of small, high technology, resource-constrained firms.

The second research objective is to gain a deeper understanding of network capability. This chapter presents a model for the impact of network capability on international performance by building on the emerging literature on the dynamic capabilities view of the firm. The model conceptualizes network capability in terms of network characteristics, network operation, and network resources. Network characteristics comprise strong and weak ties (operationalized as foreign-market entry modes), relational capability, and the level of trust between partners. Network operation focuses on network initiation, network coordination, and network learning capabilities. Network resources comprise network human-capital resources, synergy-sensitive resources (resource combinations within the network), and information sharing within the network.

The third research objective is to determine the impact of networking capability on the international performance of SMEs. The study analyzes 11 hypotheses through structural equations modeling using LISREL. The hypotheses relate to strong and weak ties, the relative strength of strong ties over weak ties, and each of the eight remaining constructs of networking capability in the study. The research conducts a cross-sectional study by using a sample of SMEs drawn from the telecommunications industry in Ireland.

The study supports the hypothesis that strong ties are more influential on international performance than weak ties. Similarly, network coordination and human-capital resources have a positive and significant association with international performance. Strong ties, weak ties, trust, network initiation, synergy-sensitive resources, relational capability, network learning, and information sharing do not have a significant association with international performance. The results of this study are strong (R2=0.63 for performance as the outcome) and provide a number of interesting insights into the relations between collaboration or networking capability and performance.

This study provides managers and policy makers with an improved understanding of the contingent effects of networks to highlight situations where networks might have limited, zero, or even negative effects on business outcomes. The study cautions against the tendency to interpret networks as universally beneficial to business development and performance outcomes.

Identifying the dimensionality of a construct and selecting appropriate items for measuring the dimensions are important elements of marketing scale development. Scales for measuring marketing constructs such as service quality, brand equity, and marketing orientation have typically been developed using the influential classical test theory paradigm (Churchill, 1979), or some variant thereof. Users of the paradigm typically assume, albeit implicitly, that items and respondents are the only sources of variance and respondents are the objects of measurement. Yet, marketers need scales for other important managerial purposes, such as benchmarking, tracking, and perceptual mapping, each of which requires a scaling of objects other than respondents such as products, brands, retail stores, websites, firms, advertisements, or social media content. Scales that are developed without such objects in mind might not perform as expected. Finn and Kayande (2005) proposed a multivariate multiple objective random effects methodology (referred to here as M-MORE) could be used to identify construct dimensionality and select appropriate items for multiple objects of measurement. This chapter applies M-MORE to multivariate generalizability theory data collected to assess online retailer websites in the early 2000s to identify the dimensionality of and to select appropriate items for scaling website quality. The results are compared with those produced by traditional methods.

We investigate the relationship between job complexity and skill development of adult workers in Europe using the Cedefop European Skills and Jobs Survey. ¹ The results suggest that challenging workplaces in which jobs are designed to include complex tasks that place high demands on workers’ skills also stimulate skill development. Increasing the degree of job complexity has positive and robust effects on the degree of skill development. Skill development is also positively linked to job tenure. The analysis stresses the importance of on-the-job learning and contextual workplace characteristics for adult workers’ skill development.

This chapter presents and discusses various steps to ensure empirical reliability and theoretical validity in the construction of competence scales in graduate surveys. The development of a scale to assess demands of the teacher profession and related abilities in graduates for a German tracer study project serves as an example. Confirmatory factor analysis (CFA), principal component analysis (PCA) and Cronbach’s coefficient alpha are employed to test the reliability of the scale. Differing results illustrate how the method applied influences decisions in the process of developing a scale. Our findings show that multidimensionality can only be tested appropriately by CFA; PCA renders no feasible or similar results to CFA depending on the predetermination of the number of factors; Cronbach’s alpha produces misleading results as the prerequisite assumption of unidimensionality is violated by the data.

To offer knowledge about the global development of large-scale demand responsive transport systems (DRT), and to stimulate dialogue and collaboration for further innovation and improvement of these systems.

A review of the literature shows how DRT has evolved from the first applications in the 1970s to very complex operations in the last two decades with hundreds of vehicles and thousands of passengers every day. Data collection from available sources on the Internet and personal communications during international projects, conferences, and networking are used to quantify the development and status for large-scale DRT.

In the last decade, DRT is moving slowly ahead with real progress in some countries. The “Danish Model” is a good example of how to organize DRT for the best possible coordination of different mobility services, both “open” to the general market and for the special needs market. Such integration is also observed in a few places in the United States, and some European countries. For a real progress there is a great need and potential for international collaboration, as has been the case for most other sectors.

This is the first known attempt to collect information and compile a list of the 30 largest DRT systems in the world. This is used to analyze trends and provide insight into new directions for large-scale DRT systems. Suggestions for collaboration in various aspects of DRT should be valuable to organizations and policy makers with interest and power to further DRT innovations and operations.

The Perception of Change Strategy Scale (PCS) measures an individual’s perception of the change strategies being used by change agents during an organizational change. To ground the reader in the tool’s history, two published studies are briefly discussed: one in which the measure was developed and a second in which the tool’s reliability was appraised. In a third study presented here a confirmatory factor analysis was conducted to test the theoretical framework and to select the best fitting model amongst several competing models of the constructs identified in the PCS. The results support a three-factor model as the best fit for a change strategy framework based on Chin and Benne’s (1961) three-part conceptualization for leading change: empirical-rational, power-coercive, and normative-re-educative.

The aim of this book is to understand the causes and consequences of new scales and forms of territorial and spatial restructuring in a context of accelerated globalization by focusing on a diverse array of urban megaproject developments that, in various forms and with various objectives, are transforming the global urban landscape at the outset of the 21st century. The contributions to this volume explore the architectural design, planning, management, financing, and impact of urban megaprojects, as well as the social actors and innovations driving them. The contributions also articulate the various socioeconomic, political, and cultural causes and consequences of UMP development, thus providing a context to understand the reconfiguration of urban spaces in the new millennium.

The literature on international entrepreneurship offers two competing views on why new ventures internationalize: (a) the nature of the opportunity pulls them international or (b) the founder pushes the firm international. While these two internationalization drivers are not independent, they do represent unique causal mechanisms. Previously, the tools available to understand the entrepreneur’s disposition toward internationalization were limited. The present study uses the theoretical foundation of the international entrepreneurial orientation construct and from it develops and tests an attitudinally-based individual-level measure of disposition toward internationalization. To ensure the validity and reliability of the new measure, termed International Entrepreneurial Orientation Disposition, studies were conducted to: develop new scale items, examine their psychometric properties and construct validity, and demonstrate criterion validity. A strong measurement model is developed using structural equation modeling (CFI = 0.93, RMSEA = 0.07), and the measure is shown to be useful as a predictor of perceived international venture attractiveness.

New towns deserve renewed attention as today's urban megaprojects in the developing world. They are increasingly built amid governments’ attempts to connect their rapidly growing metropolises to the global economy and to promote them as world cities. This chapter revisits Korea's Bundang and Ilsan new town projects on the outskirts of Seoul. Their fast and lucrative development outcomes established an ill-founded expectation of Korea's new towns being profitable projects and even inspired emulation by other developing countries. To comprehend why the two city-scale new towns differed from those in the West, which often faced difficulties of long timeframe, financial risks, and uncertain outcomes, the chapter examines both their development causes and processes, considering Korea's political, economic, and housing situations of the late 1980s. Rather than long-term planning goals, Bundang and Ilsan served short-term political motives of Korea's first democratic regime, which saw in them a quick fix for some of its political and economic challenges. This determination bore fruit – but with two important prerequisites: (1) Korea's institutional order, marked by state involvement and control over housing development; and (2) Seoul's unique housing market conditions at the time, especially for new apartment units. Planners and policymakers, whether in Korea or elsewhere, should understand the major contributors to Bundang and Ilsan's success before attempting to replicate an experience of fast and profitable development that may no longer be attainable.