Managing Service Quality: An International Journal
Issue(s) available: 143 – From Volume: 1 Issue: 1, to Volume: 24 Issue: 6
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Managing QualityVolume 24
Volume 23
Volume 22
Volume 21
Volume 20
Volume 19
Volume 18
Volume 17
Volume 16
Volume 15
Volume 14
Volume 13
Volume 12
Volume 11
Volume 10
Volume 9
Volume 8
Volume 7
Volume 6
Volume 5
Volume 4
Volume 3
Volume 2
Volume 1
Recent Articles
- An integrated-process model of service quality, institutional brand and behavioural intentions
- Psychometric sifting to efficiently select the right service employees
- Beyond virtuality: from engagement platforms to engagement ecosystems
- The collective consumption network
- Developing life insurer-insurance intermediary relationships
- Theory of value co-creation: a systematic literature review
- The contribution of VSA and SDL perspectives to strategic thinking in emerging economies
- Addressing complexity and taking a systemic view in service research
- Research traditions of innovation
- Emotional stability and switching barriers in the retail banking context