Table Of Contents: Volume 18 Issue 5 - Special Issue: Service Quality and Customer Relationship Management: Interrelationships and Implications
Investigating the “new product acceptance function” in Greek enterprises: The quality‐accessibility relationshipMaria Salamoura, Vasilis Angelis, John Kehagias, Constantine Lymperopoulos
The purpose of this paper is to provide insights into the relationship between quality and accessibility, as selective influencing parameters of new product acceptance for…
Measuring and applying the PAKSERV service quality construct: Evidence from a South African cultural contextStephen Graham Saunders
The purpose of this paper is to examine the PAKSERV service quality measure in a South African cultural context.
The purpose of this paper is to describe and analyse the effects of e‐government on service design as perceived by employees.
The purpose of this paper is to conceptualise relationship quality (RQ) and determine its antecedents and consequences in athletic services.
The purpose of this paper is to suggest an integrated framework for designing, implementing and evaluating a customer relationship marketing (CRM) system in service…
After‐sales service quality as an antecedent of customer satisfaction: The case of electronic appliancesIrini D. Rigopoulou, Ioannis E. Chaniotakis, Constantine Lymperopoulos, George I. Siomkos
The purpose of this paper is to investigate the effect of after‐sales services on customers' satisfaction as well as on their behavioural intentions, namely “repurchase…