Managing Service Quality: An International Journal: Volume 24 Issue 6


Table of contents - Special Issue: The 2013 naples forum on service

The collective consumption network

Elina Närvänen, Evert Gummesson, Hannu Kuusela

The purpose of this paper is to introduce a network perspective to the study of collective consumption. The authors examine the characteristics of heterogeneous…

The contribution of VSA and SDL perspectives to strategic thinking in emerging economies

Jaqueline Pels, Sergio Barile, Marialuisa Saviano, Francesco Polese, Luca Carrubbo

The purpose of this paper is to reflect upon strategic marketing in emerging economies (EEs). It tries to answer the research question: what new business models are…

Beyond virtuality: from engagement platforms to engagement ecosystems

Christoph F. Breidbach, Roderick Brodie, Linda Hollebeek

Understanding the role and implications of information and communication technology (ICT) in service is the key research priority for service science and the management of…

Research traditions of innovation: Goods-dominant logic, the resource-based approach, and service-dominant logic

Cristina Mele, Maria Colurcio, Tiziana Russo-Spena

– The purpose of this paper is to offer a fresh framing of innovation, as service innovation/value innovation.

Theory of value co-creation: a systematic literature review

Marco Galvagno, Daniele Dalli

The purpose of this paper is to summarize and classify extant research and to better understand the past, present, and future state of the theory of value co-creation. Its…



Online date, start – end:

1991 – 2014

Copyright Holder:

Emerald Publishing Limited