The TQM Magazine: Volume 12 Issue 1
Table of contents
Innovation versus standardization
Yoshio KondoAn innovative approach is indispensable, not only for developing new products and technology but also for managing any business for future development resulting in market growth…
TQM – a holistic view
Richard Page, Adrienne CurryNotes that while total quality management has elements in behavioural and culture change which look to empowerment, the reality has been a selective, if not cynical, use of tools…
Client/customer or stakeholder focus? ISO 14000 EMS as a construction industry case study
Derek H.T. WalkerIssues such as “the triple bottom line”, which focuses on company profit performance being balanced by demonstrated performance on delivering value to society while improving the…
Statistical engineering design
S.J. MorrisonOffers, as a contribution to the debate on probabilistic engineering design, the suggestion that quality problems in development and manufacture can be anticipated and resolved…
A conceptual framework for TQM implementation for SMEs
Sha’ri Mohd Yusof, Elaine AspinwallThe proposed framework for TQM implementation in SMEs described in this paper centres on three main elements: the “quality toolbox”, “general methodology” and the “central…
An historical examination of early “Believers” in the quality management movement: the Shaker example
Paula Phillips Carson, Patricia A. Lanier, Kerry David CarsonThrough the application of Hirst’s “forms of knowledge” theory, it is shown that the Shakers’ nineteenth century management principles had many similarities to Deming’s tenets…
The Thai foundation quality system standard
J.D.T. Tannock, L. KrasacholReports on the Thai Foundation Quality System Standard (TFQSS) project which aimed to develop a basic quality management system standard for small Thai manufacturing businesses to…
Overview of the quality movement in the South Pacific islands
Mohamed DjerdjourPresents a brief assessment of the quality movement in Fiji, which has the largest economy in the South Pacific islands. Relates the history of the beginning of the movement, then…