A conceptual framework for TQM implementation for SMEs

Abstract

The proposed framework for TQM implementation in SMEs described in this paper centres on three main elements: the “quality toolbox”, “general methodology” and the “central co‐ordinating body”. It is believed that the adoption of TQM in SMEs must not be a fully blown approach but a gradual progression and selection of appropriate “quality tools and initiatives” as and when necessary, with the ultimate aim of continuous improvement in the organisation. The suggested methodology consists of a series of activities which can help towards making a selected quality initiative become a permanent feature of the organisation. The proposed framework is intended to be non‐prescriptive and the adoption of a quality initiative to be dependent upon the needs and priorities established by the company. Concludes with a discussion of, and the proposed future direction for, this research.

Citation

Mohd Yusof, S. and Aspinwall, E. (2000), "A conceptual framework for TQM implementation for SMEs", The TQM Magazine, Vol. 12 No. 1, pp. 31-37. https://doi.org/10.1108/09544780010287131