International Journal of Health Care Quality Assurance: Volume 8 Issue 6
Addressing the issues of management and quality
Table of contents
An evaluation of TQM in primary care: in search of best practice
Mohamed Zairi, Ajit MatthewPresents an evaluation of a TQM initiative which was designed tohelp the general level of awareness and knowledge within generalpractices and to encourage the implementation of…
Improving out‐patient clinic waiting times: methodological and substantive issues
Mike HartIn The Patients’ Charter, a standard is laid down that allpatients who attend out‐patient clinics should be seen within 30 minutesof their appointment time. Discusses how a…
Total quality management as a health care corporate strategy
James A. Johnson, Vincent K. OmachonuTotal quality management (TQM) must become a part of corporatestrategy if it is to become a way of life in health care. TQM should beunderstood in the context of a cultural…
Dealing with complaints – are we doing well?
James A. MillerInvestigates the views of complainants and how they felt that theircomplaints had been handled. Complainants from a three‐month period weresent a nine‐question questionnaire to…
Methodological issues in patient satisfaction surveys
Binshan Lin, Eileen KellyExamines some of the methodological problems encountered inconducting patient satisfaction surveys, including the sampling frames,quality of survey data and instruments…
Monitoring performance in a community mental health centre
Derek Milne, Simon Eminson, Heather Wood, Lillian Hamilton, Kevin GibsonReports on a three‐month period of evaluation of changes in theperceived life stress, coping and strain of 60 consecutive new attendersat a community mental health centre, which…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar