To read this content please select one of the options below:

Total quality management as a health care corporate strategy

James A. Johnson (Professor and Chairman, Department of Health Services Administration, Medical University of South Carolina, Charleston, South Carolina)
Vincent K. Omachonu (Assistant Professor, Department of Industrial Engineering, University of Miami, Coral Gables, Florida, USA)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 1 November 1995

1874

Abstract

Total quality management (TQM) must become a part of corporate strategy if it is to become a way of life in health care. TQM should be understood in the context of a cultural transformation. The greatest challenge for top management is to create an organization in which every employee, department and function is linked inextricably to the organization’s mission and vision. One of the key benefits of TQM is the use of teams to work on and achieve organizational objectives. Health care managers must understand motivation in order to carry the workforce with them to attain those objectives.

Keywords

Citation

Johnson, J.A. and Omachonu, V.K. (1995), "Total quality management as a health care corporate strategy", International Journal of Health Care Quality Assurance, Vol. 8 No. 6, pp. 23-28. https://doi.org/10.1108/09526869510098822

Publisher

:

MCB UP Ltd

Copyright © 1995, MCB UP Limited

Related articles