Total quality management as a health care corporate strategy
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 1 November 1995
Abstract
Total quality management (TQM) must become a part of corporate strategy if it is to become a way of life in health care. TQM should be understood in the context of a cultural transformation. The greatest challenge for top management is to create an organization in which every employee, department and function is linked inextricably to the organization’s mission and vision. One of the key benefits of TQM is the use of teams to work on and achieve organizational objectives. Health care managers must understand motivation in order to carry the workforce with them to attain those objectives.
Keywords
Citation
Johnson, J.A. and Omachonu, V.K. (1995), "Total quality management as a health care corporate strategy", International Journal of Health Care Quality Assurance, Vol. 8 No. 6, pp. 23-28. https://doi.org/10.1108/09526869510098822
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited