Examines some of the methodological problems encountered in conducting patient satisfaction surveys, including the sampling frames, quality of survey data and instruments, non‐response problems, and reporting and interpretation of results. Proposes guidelines and lays out an agenda for future research.
Lin, B. and Kelly, E. (1995), "Methodological issues in patient satisfaction surveys", International Journal of Health Care Quality Assurance, Vol. 8 No. 6, pp. 32-37. https://doi.org/10.1108/09526869510098840Download as .RIS
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