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Methodological issues in patient satisfaction surveys

Binshan Lin (Associate Professor of Management and Marketing, College of Business Administration, Louisiana State University, Shreveport, Louisiana, USA.)
Eileen Kelly (Associate Professor and Chair of the Department of Management, School of Business, Ithaca College, Ithaca, New York, USA.)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 1 November 1995

2521

Abstract

Examines some of the methodological problems encountered in conducting patient satisfaction surveys, including the sampling frames, quality of survey data and instruments, non‐response problems, and reporting and interpretation of results. Proposes guidelines and lays out an agenda for future research.

Keywords

Citation

Lin, B. and Kelly, E. (1995), "Methodological issues in patient satisfaction surveys", International Journal of Health Care Quality Assurance, Vol. 8 No. 6, pp. 32-37. https://doi.org/10.1108/09526869510098840

Publisher

:

MCB UP Ltd

Copyright © 1995, MCB UP Limited

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