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The purpose of this study is to examine the effect of innovation in e-service delivery on trust and loyalty of Indian customers in the banking sector.

The stated relationships were drawn on the grounded theories by developing a conceptual model. Purposive sampling technique was used to collect the data from 400 bank customers who were availing the e-innovation services.

The findings of the study reveal that e-service innovation has a direct impact on e-service delivery and trust. The existence of a positive relationship between e-service delivery, trust and loyalty in the banking sector of India has also been found.

The findings of the study would help the practitioners and experts in the related fields to understand and adopt the innovative management practices in financial services in developing country like India.

Continuous e-innovation can create a distinct competitive advantage and avert the risk of vanishing from the market. The study contributes in terms of e-service innovation and e-service delivery in the banking sector in India. The impact of e-service innovation on banking outcomes begins with e-service and trust, these factors positively influences e-service innovation. Furthermore, e-service innovation exerts a positive effect on e-service delivery, trust and loyalty, thereby improving organizational value.

Strategic integration of enablers and the realization of drone delivery benefits emerge as essential strategies for business organizations to enhance operational efficiency and stay competitive in last-mile logistics. This paper aims to explore the benefits of drone-based last-mile delivery in the Indian logistic sector by providing a framework for ranking drone delivery benefits (DDBs) due to the adoption of its enablers.

This study proposes a novel hybrid framework applied in the Indian logistic sector by integrating a sentence boundary extraction algorithm for extracting benefits from literature, a spherical fuzzy analytical hierarchy process (SF-AHP) for evaluating primary enablers, unsupervised fuzzy C-means clustering (FCM) for clustering benefits and a spherical combined compromised solution (SF-CoCoSo) for ranking benefits with respect to primary enablers.

The results reveal that technological and infrastructure enablers (TIE), government and legislation enablers (GLE) and operational and service quality enablers (OSE) are the most significant enablers for drone implementation in logistics. Top-ranked benefits increase the efficiency of last-mile delivery (DDB10), foster supply chain management and logistic sustainability (DDB16) and increase delivery access to rural area and vulnerable people (DDB17).

This research assists scholars, entrepreneurs and policymakers in the sustainable deployment of drone delivery in the logistics sector. This study facilitates the use of drones in delivery services and provides a foundation for all stakeholders in logistics.

The assessments involve considering judgment from a highly knowledgeable and experienced group in India, characterized by a large volume of inputs and a high level of expertise.

Document delivery bridges the gap between where the customer is and where the document is. Libraries have to offer user‐friendly access to hybrid collections, and design and implement document delivery mechanisms from paper originals to provide a seamless integration between delivery from electronic and paper articles. Apart from improved service, a document delivery service provider could benefit internally from rationalising and automating the logistics of the delivery process. This article analyses the document delivery process, starting by defining five requirements for document delivery. By looking at document delivery from both the customer’s and the organisation’s perspective, the real needs of the customer are defined. From a basic distinction between the “search and find” function and the “order and receive” functions, the internal logistics of document delivery are analysed. The DocUTrans document delivery concept and system as used in Delft show how its implementation improves the whole system. The analysis itself can be highly beneficial.

Home delivery of groceries is not yet a very popular service among consumers. One reason for the slow progress has been the time‐consuming and expensive ordering process. In recent years, Internet‐based solutions have solved most of the problems related to the order transaction process – making ordering simpler, cheaper and faster. However, there are still a lot of unsolved problems in the e‐grocery business. One of the biggest obstacles is inefficient home delivery. This paper examines how different solutions for goods receipt affect home‐delivery efficiency. Different alternatives for receiving the goods are presented and the service levels of these concepts are described from the consumer’s point of view. In addition, the costs for the e‐grocer are studied. The efficiency of using a reception box is demonstrated by simulating two alternative receiving concepts.

The purpose of this paper is to provide a case study in China to show whether open access (OA) affects document delivery services.

The authors conduct a statistical analysis and carry out an investigation through a questionnaire.

Compared with the rapid development of OA around the world, China has published a small number of OA journals. At present, the effect of OA on document delivery service in Capital Normal University Library (CNUL) is positive in that librarians can use OA as an extra resource to perform document delivery services. CNUL users know little about document delivery service or OA, but they frequently look for free Internet resources. CNUL should do more promotion of its document delivery services. Considering users’ behavior and the development of OA in future, the volume of document delivery service may be affected. CNUL should redesign its document delivery service.

The paper will be relevant to librarians interested in OA and document delivery services in China.

Document supply in Canada presents many challenges because of the relatively small population spread over vast distances but with the majority concentrated along the United States border, There are large distances between many population centres making the timely delivery of library materials to users in these areas problematic. In an attempt to address these issues the National Library of Canada has undertaken a number of studies and initiatives. Describes some of these studies and provides a brief description of potential solutions.

The author investigate the effect which the delivery performance of a company's suppliers have upon the company's own delivery assurance and reputation. Alternative methods of evaluating supplier delivery performance are studied. An analysis is made of the extent to which the suppliers' poor delivery performance was adversely affected by factors under the control of the company's own sales, design, production and purchasing departments in requesting unrealistic dates from suppliers.

The purpose of this study is to ascertain service quality (halal values, assurance, meal quality, reliability, security, system and traceability) and perceived risks (financial, quality, environment, social, time, psychology and health) and its influence on satisfaction, as well as trust concerning online halal food delivery system (OHFDS).

This study uses quantitative methodology, through an online survey, by using purposive sampling across a sample size of 423 respondents. The analysis of data was conducted using SmartPLS.

The results of the findings indicate that assurance and halal values have an influence on satisfaction, as well as trust; nonetheless, only reliability has an impact on satisfaction. On the other hand, perceived health and financial risks have negative influence on trust and satisfaction toward OHFDS. In addition, perceived psychological and financial risks are found to have negative impacts on trust of OHFDS.

The theoretical value of this study is the testing of perceived service quality and risks concerning OHFDS in the same model, thereby contributing to a deeper understanding of its impact on trust and satisfaction toward the online food service delivery industry. The results of this study may appear as a starting point for researchers who wish to conduct further studies on the same topic.

This study suggests that the service providers need to boost their efforts in establishing high quality service and, simultaneously, reduce perceived risks, to develop satisfaction and trust toward OHFDS.

The long-term consequence of the business's achievement is that it makes it simpler for customers to have confidence in, be satisfied with and recommend the service providers to others.

A number of research investigations have been conducted among Muslims, specifically in the Asian region, which have yielded crucial data regarding consumer behavior toward halal products, such as food and tourism. This study, nonetheless, remains close with other studies on halal food, except that it adds together the knowledge of perceived quality and risks, as to gain a deeper understanding of the experience customers have on food, through online service delivery.

This paper aims to describe the development and current situation of electronic document delivery by public libraries in Germany, taking into account the impact of the changing regulatory framework of German copyright law and the consequences of law suits against libraries and Subito.

The paper describes the current situation. Also, the new licensing strategy of the Subito delivery service and the national licensing strategy for electronic media of German libraries and the German Research foundation come into focus

The negative development of copyright law posed a new challenge for document delivery services in Germany since the statutory licence in German copyright law no longer covers electronic document delivery provided by Subito and other library document delivery services. Licence agreements with publishers or intermediaries such as copyright clearance centres are now necessary to allow delivery of electronic documents. These negotiations have proven to be very complex and controversial, but now a complicated framework of licence agreements has been concluded and will enable German libraries to generally provide electronic documents in the future. DRM‐systems, however, still are a challenge for customers and the delivery service.

Demand of delivery services has decreased and may decrease even more in the long run due to availability and direct accessibility of electronic documents, together with the national licensing program in Germany.

The paper provides a concise summary and gives an impression of the development of document delivery services of German libraries between 2003 and 2008 with special reference to the legal position and changes to German copyright law.