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This study aims to construct an integrated social entrepreneur system in the rural area of Hengshan, Taiwan, that could benefit four stakeholders, namely, tourists, business, community and government. Two social entrepreneur cases demonstrate a mutually beneficial situation of lowering the structural unemployment rate, returning young human capital to villages and innovating rural tourism through the activism of service science.

Qualitative approach was applied to data obtained from 12 research projects spanning three years. Service experience engineering (SEE) methods were used to conduct a service design for social entrepreneurs in an integrated service system. The service system aimed to innovate rural tourism through the activism of service science.

SEE methods explain a series of service design processes that helped our research team start up two social entrepreneur projects as service prototypes to offer service innovation based on cultural creativity to innovate rural tourism. These two social entrepreneurs in rural tourism offer job opportunities to young people and senior citizens alike. In addition, an integrated service system of interdisciplinary knowledge, multi-stakeholders and local resources fulfills various requirements of stakeholders to promote sustainable rural tourism.

Real action studies are limited in the research on social entrepreneurs. This case study provides research insights into service science and calls for action in practice to change the future of a local village. The results provide the philosophy and knowledge of service science that social entrepreneurs of rural tourism can use in the village. Designing service innovation for rural tourism has shaped its vision toward a sustainable tourism system.

Few studies have shown that social entrepreneurs could innovate rural tourism. The present study presents an action case through the activism of service science.

The purpose of this chapter is to identify the pedagogical approaches that foster critical reflection using video among the pre-service teachers during tutorials.

The research is situated in a school-based teaching programme in which pairs of pre-service teachers taught small groups of primary aged children over a period of seven weeks. Volunteer pre-service teachers videotaped their lessons and selected video excerpts to share with their peers in the tutorial. The educator guided the pre-service teachers’ reflection using the video. A case study drawing on interviews with pre-service teachers and audio recordings of tutorials, charted the development of pedagogical decisions made by the educators to promote reflection.

The pre-service teachers had difficulties undertaking deep reflection of their own and peers’ teaching practice. The response by educators was to promote collaboration among pre-service teachers by discussing specific aspects of the teaching in small groups and to use a jigsaw approach. This enabled a deeper analysis of particular elements of the lesson that were then integrated to produce a more holistic understanding of the teaching. The video data are most suitable for reflection and provide valuable evidence for pre-service teachers to develop their practice.

For pre-service teachers to develop effective skills to analyse their own practice they need to experience teaching in a safe but challenging environment, over a sustained period; have opportunities to develop a shared understanding of what constitutes quality teaching; have opportunities to critically analyse their teaching in discussion with peers and educators and be able to be guided by a framework of reflective strategies.

The purpose of this paper is to combine service science (service science, management and engineering, and SSME) and service dominant (S‐D) logic contributions with the network and systems‐based theories of many‐to‐many marketing proposed by Gummesson and the viable system approach (VSA), proposed by Italian researchers and highly diffused in Italy during the 2000s.

This paper is a conceptual analysis based on recent developments in service science, S‐D logic and network/systems theory.

Being grounded in network theory, systems thinking and value co‐creation, many‐to‐many marketing is found to be particularly supportive to both service science and S‐D logic. It is also found that VSA, being broad, interdisciplinary and based on systems theory and resource‐based theory, and with strong influences from biology, sociology and mechanics, is a key to the interpretation of complex phenomena. Both many‐to‐many and VSA embrace the whole and the general while still considering the detail and its contextual dependency. Both theories are highly suitable for analysing and designing service systems.

The network and systemic approach to business offer by many‐to‐many marketing and VSA and applicable to service and the value creation, relationship management and business finalities, are strongly coherent with the one proposed or tacitly implied by service science and S‐D logic.

The paper helps practitioners to better manage service and to enable efficient behaviour within multiple contexts with multiple actors and optimising inter‐systemic relations.

This is believed to be the only paper to apply network theories and the VSA perspective on service.

The broader context in the last twenty years awareness of the information and documentation problems of the social sciences has grown, but almost as if by stealth. During that period there have been significant developments for practice, organization and research in social science information, but knowledge of these has remained largely confined to small groups of specialists closely associated with them. In the main it has been library and information developments in science and technology that have captured the interest and attention of the majority of professionals and specialists as such: for example, the development of computer‐based citation indexes; the introduction of the computer database as a successor to the printed secondary journal; the development of online search facilities and associated software and retrieval techniques; the exploitation of telecommunications and computers to create new information technology, leading to alternative means of interpersonal communication, the possibilities of electronic journals and a vision of the paperless society. This situation is hardly surprising since science and technology provide the productive base for advanced societies.

The purpose of this paper is to describe and apply teleological approaches from complexity sciences in services.

The performance of service encounters and the outcome of service quality are dependent upon complex and dynamic interactions between service providers and service receivers. A set of teleological approaches from complexity sciences is incorporated and applied in the context of service settings.

A teleological application from complexity sciences in relation to the interactive nature of the performance of service encounters and the outcome of service quality offers opportunities to apply innovative research designs and alternative methodological approaches to future research problems in services.

Future research could focus on where and how the insights from other research disciplines can be used that have encapsulated teleological approaches from complexity sciences more sophisticated, and how this knowledge could be incorporated and applied in services.

The inclusion and consideration of teleological approaches from complexity sciences in the performance of service encounters and the outcome of service quality generates a series of managerial and research implications regarding the dynamics and complexity of the interactive nature in services.

The research opportunities into service quality and service encounters by applying teleological approaches from complexity sciences are extensive. They might also stimulate innovative analytical techniques that may generate important empirical findings, in extension, with relevant and valuable implications for practice in services. A maintained focus on multi‐disciplinary aspects of research may enhance contemporary research and practice of services.

This paper aims to analyse whether, and how far, library and information services (LIS) are involved in e‐Science and grid computing projects funded by authorities in the European Union and Germany. It explains and emphasises the relevance of LIS‐based information services and expertise in e‐Science activities.

Projects were analysed to determine the extent to which institutions or persons with LIS expertise were involved and information services provided.

Very few of the e‐Science projects made use of LIS‐based services. This omission could reduce the quality of e‐Science‐related research in the long term and LIS experts could lose their role and expertise in serving scientists. Further research is needed to verify this. Additionally research is needed to determine whether e‐Science projects in other countries are also lacking LIS services.

The research was undertaken during the preliminary phase of the projects.

Funding should emphasise the inclusion and provision of LIS services.

The findings show a lack of LIS services in e‐Science projects, which could otherwise enhance the projects' development and the distribution of their results.

The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.

Introduces and annotates periodical articles, monographs, and audiovisual material examining library instruction and information literacy.

Provides information about each source, discusses the characteristics of current scholarship, and describes sources that contain unique scholarly contributions and quality reproductions.

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.

This chapter reviews significant advances in health sciences librarianship, highlighting developments between 1970 and 2005. During this time Advances in Librarianship published two chapters that dealt with health sciences librarianship. The first appeared in 1971 with volume two. Written by David Bishop (1971), then at the University of Arizona, it focused on developments in the 1960s and provided a review of the MEDLARS (Medical Literature Analysis and Retrieval System) system, the beginnings of the regional medical library (RML) program and advances in library services and information resources. The second chapter devoted to health sciences libraries appeared in the ninth volume of Advances in Librarianship. In it Donald Hendricks (1979) from the University of New Orleans highlighted collaborative programs among health sciences libraries, the growing reliance on computer applications, professional development programs, clinical medical librarian services and the accomplishments of the Medical Library Association (MLA).

The purpose of this paper is to identify critical components for service science curricula that address the unique competency needs of the service sector.

The method for this investigation included a comprehensive review, analysis, and synthesis of service science, as well as service science management and engineering (SSME) related literature. As human capital is of unique importance in this business sector, particular emphasis was placed on examining the need for human resource development‐related content in service science curricula.

Expansion of the services sector globally has been unprecedented. “Some analysts predict that by 2020, services will account for 50 percent of world trade” (Downe et al.). Yet a global shortage of graduates with the skills needed for success in service sector jobs has been forecast. Compounding this talent shortage is the relatively small number of degree programs available to prepare professionals for service sector jobs. Because the growth in the service sector has outpaced improvements in productivity, quality, and innovation, and there is a lack of skilled talent to address these challenges, increasing attention is being placed on service science curricula.

Given the economic importance of, and current deficiencies in, the service sector it is poised to make a significant impact by improving service science education.