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A number of prominent European multinational mobile telephony companies (MNMTCs) have their origins in state-owned monopolies that successfully undertook radical transformation in the late 1980s to late 1990s. Not only did they face liberalization of their domestic markets but they also moved from fixed-line telephony to mobile telephony prior to rapid expanded overseas. This study focuses on Telenor whose operations currently span the Nordic region and Southeast Asia. Like other MNMTCs, Telenor currently faces another period of radical change as global digital services providers are set to ride on the connectivity MNMTCs supply thereby reducing them to “dumb-pipes.” This study indicates that Telenor has abandoned radical transformation for “modernization” of its extant operations. For an understanding of why this second radical change is proving arduous for MNMTCs, the authors argue that there is a need to take into consideration institutional change.

Sustainable development challenges have been gaining increased attention from scholars across a wide range of disciplines and governments and business leaders of developed and developing countries. In this chapter, we present selected Latin American socioeconomic indicators, and we note that much progress is needed to achieve the region's many sustainable development goals. We bring forth contributions from different streams of innovation studies for addressing grand challenges, and we discourse on how they push the sustainable development mandate forward. Innovation scholars have highlighted the need to elaborate novel transformational approaches to innovation for addressing such pressing grand challenges. Some scholars have also proposed that while the innovation systems framework is well-suited for addressing sustainable development challenges, it must first be profoundly and radically transformed to account for the novel ways of innovating and integrating a diversity of systemic economic actors and social stakeholders who have conflicting visions, interests, norms, and expectations. We present the different foundational strengths and weaknesses of the innovation systems framework and we discuss the pertinence for its profound and radical transformation. We conclude by organizing these different, yet complementary views of innovation in a conceptual framework while discussing the implications for Latin America and future research.

This article explores how the Danish public sector, over time, has followed different temporal strategies in order to extend the present and handle the system's increasing complexity, thereby counteracting a tendency towards entropy. It proposes that historical changes in the public sector's understandings of the concepts of “time” and “change” can be seen as the answer to the sector's enduring problem of ever-increasing complexity.

The authors conduct second-order observations of how the Danish public sector, in the period from 1900 until 2020, observes “time” and “change”. More specifically, they first observe how issues over time are temporalized in different forms, before employing the guiding distinction, operation/temporalization, to analyse the differences between temporalities.

The authors show that, today, the Danish public sector deals with the problems of complexity and entropy through, what is called, potentialization. Potentialization entails operations that aim to increase potentialities, rather than realize possibilities within a given potentiality. It works by extending the present, drawing on a particular temporality which is split into a present present and a future future.

The paper offers managers insights into the implications of their own observations of time and change, including how they might draw on different temporal semantics, through which managerial situations emerge differently. The paper also reveals that issues of transformation are not always about transformation, rather they concern the question of how to handle an increasing internal complexity.

The article shows that potentialization and its temporal semantic of “transformation” also comes with a price – namely that it dissolves the certainties of structures, which results in conflicting expectations.

The paper draws on systems theory, including its notions of time and entropy, to analyse the evolution of public administration and management. It thereby produces a diagnosis of the present which offers insights into contemporary conditions for public management.

The purpose of this paper is to demonstrate the main advantages of integrating bottleneck theory, action learning and transformation capabilities to phenomenon and process analysis systems.

This paper selects three typical cases, using grounded theory standardized coding procedures, and selects exploratory case study approach.

Inward small and medium manufacturing enterprises use the bottleneck breakthrough program and provide a correct knowledge input for action learning. Action learning provides a strong guarantee that for the implementation of bottleneck breakthrough program, programming and action learning are required to continually solve problems and achieve goals in the process.

The authors used inward manufacturing small- and medium-sized enterprises as research subjects The authors did not analysis the role of knowledge services; the future studies could explore how to improve the performance through the transformation value co-creation.

Because of the lack of resources and capacity, small- and medium-sized enterprise adopt appropriate micro-innovation and continuous micro-transformation to break the bottleneck stage and achieve small victories.

Learning and development enterprises are not only through multinational clients which restructuring enhance the learning capacity of the international M & A path. It does not conduct thorough and comprehensive change, and also not related to the structural of readjustment organization. In fact, the radical change and transformation strategy is different than other strategies.

Examines business process re‐engineering (BPR) from a theoretical standpoint. Elaborates on antecedent concepts to the BPR construct and highlights their usefulness in strengthening the conceptual foundation of BPR. Develops a model of BPR based on the elements of process, radical transformation and sociotechnics interaction, increasing the level of sharing and collaboration and reducing the number of sequences within organizational processes. Notes that these change forces provide direction and impetus to BPR‐based change initiatives. Describes a framework for translating issues, such as those encapsulated by the people and organizational culture dimension.

In August 2007, over 6,000 sociologists gathered in New York to attend the 102nd meeting of the American Sociological Association and discuss the possibility of radical social transformation in post-modern capitalist society.¹ The adoption of the conference theme ‘Is another world possible?’ was theoretically significant, for it seemed to call into question one of the most fundamental assumptions upon which critical sociology depends: that despite the rarity of radical social change, it is possible, desirable and even imperative to imagine and struggle for better alternatives to existing ways of being. From phenomenological insights into the contingency of our subjective interpretations of reality to the imperative of reconciling ‘appearance’ with ‘reality’; from the long history of collective movements to defend human dignity to the ‘politics of small things’ (Goldfarb, 2006), critical theories of society presume that human fates are not determined and futures are not reified, and that the possibility of possibility is a pre-condition for ‘normal’ human existence. This is not to say that progressive alternatives to the status quo are not often and everywhere repressed to some degree and in some form, or that they are equally distributed or attainable. But as Gustavo Gutierrez once remarked, a ‘commitment to the creation of a just society and, ultimately, to a new human being, presupposes confidence in the future’ (2003, p. 197).

Business process re‐engineering (BPR) has been widely promoted as a technique for organisational survival in an increasingly competitive environment. The initial message and language of BPR was radical, calling for the obliteration of traditional methods of processing business. Organisations were encouraged to reinvent themselves. However, survey and case study evidence of the success rate of BPR projects has been disappointing. As a result, BPR is under revision, with new definitions and new remedies on offer. When examined, the similarities between the revised language of BPR and TQM are striking. This suggests that incremental process improvements are the more viable option for organisations seeking to improve quality and performance.

The purpose of this study is to investigate the moderating role of knowledge management (KM) strategies in developing the effect of intellectual capital (IC) on innovation for small- and medium-sized enterprises (SMEs). Specifically, the current study explores how different interactions between IC and KM strategies lead to more powerful innovation in SMEs.

This study analyzes survey responses from 170 owners/managers of SMEs in Iran. The study uses partial least square structural equation modeling methods within Smart PLS software.

This study reveals that first IC has an excellent level of engagement with both incremental and radical types of innovation, but its engagement level with radical innovation is higher than that for incremental innovation. Second, the human capital component of IC has a direct positive impact on radical innovation although it has no significant impact on incremental innovation. Third, the personalization strategy of KM positively moderates the impact of human capital on both incremental and radical innovation.

This paper is an empirical attempt in SMEs to combine IC and KM strategies to strengthen innovation. It presents research community for SMEs of a developing country that has been investigated in a limited way compared to large firms of developed nations and provides valuable insights into further research.

Theories of organizational learning and sustainability must be able to respond to contemporary social issues and accommodate, in some way, the multiplicity of perspectives that are present in society on these topics. One way of developing multi‐perspectival capacities in the scientific understandings is through the building of metatheory. Nowhere is this task more urgently needed than in the study of organisational sustainability. To be sustainable, organisations must not only meet economic, environmental, social and governance requirements but also learn to embody them in their practices and values even during times of turbulence and extraordinary upheaval. The purpose of this paper is to propose a metatheoretical approach to organizational sustainability that can accommodate this plurality.

Three important metatheoretical lenses – the developmental, internal‐external and learning lenses – are presented which have particular relevance to turbulent organizational environments and the transformational imperatives that arise from them. These lenses are then used individually and in combination to discuss several paradoxes related to learning and sustainability issues.

The growth, learning and sustainability paradoxes present a number of challenges to organisational learning capacities that can be usefully discussed within a metatheoretical context. The set of metatheoretical lenses identified here provide some new avenues for achieving authentic sustainability.

There are two important implications of metatheoretical discussion. The first is the opening up of new directions for middle‐range theory. The second is the capacity of metatheory to critically examine extant theories and research paradigms. Several issues are raised in this paper concerning the evaluation of current theories of organisational learning and sustainability.

The metatheoretical approach to learning and sustainability proposed here resolves some fundamental paradoxes facing organisations and it opens up new ways of conceptualising the radical transformations required to meet the sustainability challenges that are being faced in the twenty‐first century.

The economic crisis triggered by the COVID-19 pandemic has had significant consequences on the activities of companies worldwide. This study aims to unveil how open innovation fostered business model innovation in small and medium enterprises (SMEs) during the pandemic.

The research adopts a qualitative approach, involving a multiple case study methodology, and focusses on six SMEs operating in various traditional sectors.

The findings highlight the impact of the external stimulus, COVID-19, on business model innovation and the key role of open innovation management in pursuing the business model innovation, which may also involve a digital transformation.

While some studies have examined how the pandemic has fostered business model transformation, to the best of the authors’ knowledge, this is the first study analysing the pivotal role of open innovation in driving business model innovation during challenging times, such as the COVID-19 pandemic.