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With the leading management consultancies all seeking to have “partner” relationships with leading institutions and global organizations, what will distinguish great relationships from ones that end in blood‐letting? Theories and best practices abound; collectively they may provide useful guidance for a consultant’s professional development and career success.

This chapter contrasts two “careers in dope” (Waldorf, 1973), one a Hispanic crack dealer and the other a White trafficker of powder cocaine. The first dealer worked openly on the street, in the urban style; the latter dealt indoors, exclusively through networks of kin and friends, the only way to sell drugs in the suburbs. This chapter seeks to establish “suburban” drug sales as a particular modality, with dynamics specific to its context.

Two in-depth case cases are examined. They are drawn from a larger set of oral interviews that explore the life histories of drug dealers, with an emphasis on how they sold marijuana and cocaine, and how and why they quit selling.

First, the suburban style of drug sales has much to do with the mitigated risks White people face as dealers. Second, suburban dealing illuminates the limits of conventional economic theory to explain drug dealing universally.

Because suburban drug deals happen among friends and kin relations they are never anonymous. Making sense of economic transactions among intimates raises a number issues fundamental to economic anthropology: the ambivalence of gifts in socialeconomic relationships, and more generally the integration of economic phenomena in social dynamics.

While personal learning networks (PLNs) are not new (Warlick, 2009), social media technologies are now enabling us “to fashion new kinds of networks that extend far beyond our immediate location and face-to-face connections, and to grow our networks based not on explicit decisions, but through the ideas of other nodes (people and resources), whose ideas intersect with ours” (Warlick, 2010, para. 5). What is new then, and what is changing the nature of PLNs, is the rapid growth of information and the emergence of new technologies capable of filtering that information and connecting us to others we can interact with and learn from (Siemens, 2008). In this chapter, we discuss the steps involved in building, growing, and maintaining online connections made possible entirely through new technologies. We argue that in the context of higher education, PLNs should be viewed as an informal alternative to the more formal professional development programs that are commonplace in K-12 education.

The library of the Emory University Division of Librarianship had its beginnings in the teaching collection of the training classes of the Carnegie Library of Atlanta, and thus the genesis of the collection dates to 1899. As with almost any library collection, its development has been uneven; and, it has suffered the vagaries of fluctuating acquisitions funds, a long series of librarians with differing capabilities and interests, and—as with all academic libraries—a rather constantly shifting and changing faculty and curriculum which it supports. Given these circumstances, and the fact that the collection had never been methodically weeded in its entirety, one might conclude the need for a weeding project was almost indisputable.

THE PRAYERFUL UTTERANCE, ‘May we never want a friend in need, nor a bottle to give him,’ has been widely publicized on a poster celebrating a rare Scotch whisky. The man who originated that delectable expression, however, was Captain Edward Cuttle, the delightful old mariner in Dombey and Son, who spoke in riddles and made a practice of winnowing moral precepts from the good Book for the guidance and edification of his young friend and protege, Walter Gay.

With the growing importance of services in the overall economy, it is surprising that the notion of service firms investing in systematic and dedicated innovation activities has taken so long to materialize. This is now set to change as service firms undertake the kind of research, design and development disciplines which for more than a century have been mainstays of modern manufacturing.

S&L interviews the well-known former editor of Harvard Business Review Thomas A. Stewart and his co-author, former BloombergBusinessweek.com editor Patricia O’Connell, in their latest book, Woo, Wow and Win: Service Design, Strategy and the Art of Customer Delight (Harper Business, 2016). They believe we are on the cusp of a “design revolution” in services.

The central thesis of their book is that services “should be designed with as much care as products are” and they include service “delivery” in that premise.

Service design principles offer powerful new ways to address the three basic strategy questions: What do we sell? To whom? And how do we win?

Service design helps you understand how to configure a set of activities, behaviors and touchpoints–a journey–that allows you to serve that customer well.

This chapter takes the form of an open feminist letter, a complaint and a manifesto presented to the Critical Management Studies (CMS) Academy. It is posted with urgency at a time when Patriarchy is resurging across the globe. My complaint is against the misogyny and the moral injury done to all of us and to our participants through our detached, disembodied, non-relation, pseudo-objective, masculine ways of becoming and being CMS scholars. Drawing on the thinking of Hélène Cixous, I offer five gifts as strategies to break with the masculine reckoning and open up our scholarship to féminine multiplicity and generativity: loving not knowing, return to our material bodies, rightsizing theory, knowledge made flesh-to-flesh and women’s writing. I visit, and suggest our scholarship will benefit from visiting, Cixous’s School of the Dead and her School of Dreams. I advocate for social theatre/performative auto/ethnography as a way to effect change in organisations. Finally, I present a manifesto for women’s writing that can help take our scholarship ‘home’ and contribute to the creation of flourishing organisations. This letter is a Call to Arms.