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This paper presents issues associated with the needs of collaborative supply chain management (CSCM) and proposes a planning stage of a CSCM framework.

The proposed planning stage of a CSCM framework incorporates issues of organisation profile, internal functional strategy and supplier‐customer strategy. The gauging absence of prerequisites (GAP) analysis technique which embedded in the knowledge‐based system is proposed in the planning stage to analyse the gap between the current and the desirable position (benchmark) for an effective implementation in organisation.

The planning stage framework provides information specifically for designing a CSCM by focusing on the organisation capability and business processes and discussed the important issues in planning a CSCM for business organisations, specifically for a manufacturing environment.

Further research could be carried out to capitalise the framework for improving the CSCM.

The proposed planning stage of a CSCM framework enables the chain members to identify key factors or issues for CSCM development.

The new aspects of the proposed CSCM are firstly, the proposed planning stage model is supported by a KBS approach. Secondly, the use of GAP analysis technique and finally, the planning stage framework provides information and issues for the design stage of CSCM framework.

The intention of this paper is to promote the model of knowledge‐based collaborative supply chain management (KBCSCM) system as an alternative strategy for organisations to resolve the problems in their current supply chain management (SCM) in the era of collaborative commerce (c‐commerce).

This paper covers the explanation of the KBCSCM system and the utilisation of the GAP analysis technique, which is embedded in the knowledge‐based system (KBS). Through this technique, the missing prerequisites of current organisations' position can be identified before implementation of some improvement programs.

This paper has described a hybrid KB/GAP analysis CSCM system for application in organisations, specifically for manufacturing environment. The valid, practical and consistent solutions that are provided by KBCSCM system would assist organisations in implementing CSCM as a strategy.

Future research could consider larger sample sizes and cover other industry types which include services industry.

The participants or players in supply chain will be able to measure their current capability in order to develop collaboration amongst them.

This paper highlighted the utilisation of KB approach in the SCM environment. A systematic planning of CSCM has not been developed before and the development of the KBCSCM system is believed to be crucial in order to improve the competitiveness of the organisation's SCM by assisting users to easily understand the position of their organisation.

The purpose of this paper is to identify the relevance of technology adoption factors and to explore how it can influence suppliers of automotive manufacturers to adopt the supply chain technology (SCT) within their organisations.

An empirical survey of Malaysian's automotive supplier was conducted to study those factors and also their relationship to the types of technologies being adopted. Data were collected using mail questionnaires which were sent to suppliers of two leading national automotive manufacturers. Out of 122, a total of 73 respondents were used for the purpose of the study. The study tested three hypotheses in data analysis.

The results of the analysis confirm that three identified factors namely; organisational structure, organisational size and supply chain member pressure have a positive relationship with the SCT adoption. The analysis shows these three hypotheses have been supported and satisfied the identified gaps.

Further research shall be carried out to explore and comprehend the impact of SCT adoption on organisational performance. In addition, future research should also investigate the impact of SCT adoption in other stages of the adoption process.

The proposed framework provides important insights into the key factors, which enable managers or supply chain practitioners to gain better understanding of these factors impacting SCT adoptions.

Up to now, there are neither detailed studies focusing on the identification of SCT adoption factors in Malaysia environment nor studies that try to look at the organisational adoption of a considerable number of SCT.

The purpose of this paper is to investigate supply chain management practices related to flexibility, value chain and capabilities. It describes an exploratory study to examine the interrelated factors to propose a research framework.

A comparative case study was conducted on several manufacturing organizations in the electrical and electronic industry, investigating the business drivers and response effect of a flexible value chain.

In general, all the organizations enhanced their manufacturing flexibility components with supply and logistic networks in order to be responsive to customers and gain tangible benefits. The core flexibility of the value chain can be defined from operational, supply and logistics perspectives where different levels of integration and implementation strategies offer different levels of flexibility response to volume and product mix.

Research through case survey requires further empirical investigation to quantify the determinants and the significance of the relationship theorized. However, the findings confirmed the practical aspect of manufacturers to consider flexibility in designing their value chain within the industry.

The paper highlights the fact that local manufacturers value the flexibility aspect of supply chains to stay competitive during demand uncertainties and being responsive to customers.

This research aims to improve supply chain management performance through the successful usage of ERP system. This can be through investigating the relationship between enterprise resource planning (ERP) system and supply chain management (SCM) performance in the context of Malaysian manufacturing companies that use ERP system.

The questionnaire survey was posted to the Malaysian manufacturing companies that are using ERP system in order to investigate the relationship between ERP system and SCM performance. The respondents of this study were the MIS or IT executives. A total of 80 usable responses were received and used in the analysis.

The findings of this research indicated that there is a positive and significant relationship between ERP system i.e. (integration, material management, production planning, and controlling), and SCM performance. The workflow management, however, does not have a significant relationship with SCM performance. The findings of this study imply that the successful implementation and the effective usage of ERP system can contribute toward enhancing supply chain management performance in many ways such as, integration of internal business processes, enhancement of information flow among different departments inside the company, improvement of the company's relationships and collaboration with outsourcing suppliers, customers, and supply chain partners.

This research focuses only on post‐implementation of ERP system life cycle, where ERP system passes through three implementation stages of system life cycle and that includes pre‐implantation stage, implementation stage, and finally post‐implementation stage. Two or three stages of ERP system life cycle could be investigated simultaneously.

There should be many success records in ERP system and this is to prove to companies that ERP systems can contribute toward improving their overall business performance. Therefore, this research encourages companies to adopt ERP systems and then contribute to technology diffusion. The finding of this study supports this justification and records a new success of ERP systems in Malaysian manufacturing companies.

The results of this study will enable companies to achieve optimum usage of ERP system after the implementation stage and help to avoid system failure and achieve better SCM performance. The study contributes toward technology diffusion between companies through reducing the likelihood of ERP systems failure, and therefore introduces ERP systems to other manufacturing companies in Malaysia.

This study evaluates the integrative role of justice theory, religiosity, satisfaction and trust in influencing customer loyalty to Islamic mobile banking.

This study surveyed 370 customers who used Islamic mobile banking. The authors employed SEM-PLS to estimate the proposed model and answer the hypotheses.

Empirical facts show that distributive justice, procedural justice and interactional justice can increase loyalty through the role of satisfaction. On the other hand, distributive justice, procedural justice and religiosity can predict loyalty through the role of trust.

This study encourages Islamic mobile banking providers to improve the quality of benefit distribution, the application of procedures and interaction among all levels of users. In addition, religious education innovation is also important to increase customer activity in using Islamic mobile banking.

Until now, none of the studies have estimated the loyalty of Islamic mobile banking users based on the integrative roles of justice theory, religiosity, satisfaction and trust. It, therefore, highlights the originality of this study.

This paper aims to describe the development of the ethical values disclosure index (EVDi) for Malaysian companies using the Sustainable Development Goal (SDG) 16 and isomorphism perspectives.

This paper reports an inclusive examination of international and national guidelines in relation to the code of ethics and ethical values in making the disclosure.

The final 10 categories and 40 items under review have been developed in an instrument, the proposed EVDi, for measuring the commitment undertaken by companies in communicating ethical values information to stakeholders.

The EVDi may fulfil the function of good governance to inculcate ethical work culture throughout companies.

Effective ethical values in communication may reduce the likelihood of illegal activities and cost of acting unethically in organisations.

The value of this paper is its approach of using the isomorphism concept from the institutional theory to address the SDG 16 by developing the EVDi. The new index incorporates core elements of moral values adapted mainly from the professional bodies that regulate the accounting profession and other related organisations. The index is an initiative used to measure companies' commitment to promoting ethical values through disclosure. The efforts to measure the level of commitment supporting the SDG 16 promote effective, accountable and transparent institutions at all levels.