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The important initiative from the Department of Health (Working Group on Copying Letters to Patients, 2002) to require that letters between clinicians should be copied to the patient has not been implemented as widely as was intended. There have been concerns about logistics and fears that patients might be confused or frightened by communications they are not equipped to understand. Yet, modifications of the system to allow patients the choice to receive or not receive such letters and suitable training for clinicians offer safeguards. There is no doubt that copying letters provides an inexpensive mechanism for involving patients in their own care and treatment, offering transparency and confirming respect for equality in the relationship between patient and clinician. This paper reports experience with copying letters to patients and families with dementia. The process was warmly received by patients and carers, including families in a black and minority ethnic (BME) community, and few adverse comments were made. The routine application of this initiative will have benefits for the quality of service experience for older people, including those with dementia.

The Bangladeshi Migrants Pilot Study establishes the feasibility of applying the methods used in studying the informal support networks of older people in the majority population of Britain, specifically the Wenger support networks typology, to the elders of an immigrant group, and to elders who have remained in the region of origin. The sample consists of Bangladeshis aged 55+ in Tower Hamlets, London, United Kingdom (N=98), and Sylhet in Bangladesh (N=51) (see Table 1). The paper provides an ethnohistory of Bangladeshi immigration to the United Kingdom, a comparison of the support networks of Bangladeshis living in Sylhet and Tower Hamlets, and a comparison of support networks of Bangladeshis with rural and urban dwellers in the United Kingdom. The Practitioners Assessment of Network Typology (PANT) algorithm produces support network types in 99% of cases and demonstrates that the instrument is applicable in different cultures. Results show little difference between the support networks of Bangladeshis in Sylhet compared with London. There are significant differences between support networks of the Bangladeshi samples and the rural and urban United Kingdom samples.

This paper aims to discuss artifacts and how they influence the performative scheme of the routine and human agency. Artifacts emerge from a heterogeneous network of technical and social elements, which implies assuming that they strongly influence the performance of a routine and the organizing.

This essay starts from an established theoretical framework to develop reflections and propose that the artifacts entangle part of organizational knowledge and that the artifact's role is structured by their enactment in performing a routine, which gives them meaning and a sense of purpose.

The propositions contribute to theoretical and empirical advances by offering new insights for analysing the role of artifacts in routine dynamics. The main arguments presented are about (i) the existence of a potential role and a performed role for artifacts, (ii) that the artifacts' role evolves from knowledge and know-how embedded in routines and their actants and (iii) that artifacts are connected through networks of routines, and they embed a vast repertoire of knowledge and expertise.

Also, it proposes a fruitful research agenda based on the main reflections. Finally, the thoughts presented open a pandora's box to reflect on the intertwining between human and artifacts, not just in organizing but also in everyday social life.

The purpose of this paper is to describe the repository deposit protocol, Simple Web‐service Offering Repository Deposit (SWORD), its development iteration, and some of its potential use cases. In addition, seven case studies of institutional use of SWORD are provided.

The paper describes the recent development cycle of the SWORD standard, with issues being identified and overcome with a subsequent version. Use cases and case studies of the new standard in action are included to demonstrate the wide range of practical uses of the SWORD standard.

SWORD has many potential use cases and has quickly become the de facto standard for depositing items into repositories. By making use of a widely‐supported interoperable standard, tools can be created that start to overcome some of the problems of gathering content for deposit into institutional repositories. They can do this by changing the submission process from a “one‐size‐fits‐all” solution, as provided by the repository's own user interface, to customised solutions for different users.

Many of the case studies described in this paper are new and unpublished, and describe methods of creating novel interoperable tools for depositing items into repositories. The description of SWORD version 1.3 and its development give an insight into the processes involved with the development of a new standard.

The purpose of this chapter is to contribute to the theory building of transformative university by delivering two conceptual models for legitimizing entrepreneurial university with a transformative role in quadruple helix for sustainability governance structures as being nominated as “responsible facilitator.” This chapter draws many theoretical insights sourced from Entrepreneurial University (Etzkowitz, 1988), Institutional Theory (Scott, 1987), quadruple/quintuple helix (Carayannis & Campbell, 2009a, b) and Responsible Innovation (Owen, Macnaghten, & Stilgoe, 2012) in order to frame the resulting conceptual models of transformative university for sustainability and quadruple helix for sustainability governance. The conceptual models offer a new paradigm discussion for the changing role of universities in knowledge economy and opens up for further investigation of quadruple helix actors namely as transformative university, society, industry and government for strategic capital, social capital, economic capital and culture–human capital interventions in sustainability governance. The second model illustrates the key interventions of quadruple helix actors in four pillars of capital delivering concrete examples of activities. The originality of this chapter lies in its discourse articulating a multilayered approach for the institutionalization of entrepreneurial university embedded in a responsible innovation ecosystem based on individual, organizational and macro-level perspectives. Quadruple helix actors are nominated as “responsible facilitator,” “hybrid hub,” “agile regulator” and “pressure beneficiary” roles for their relevant place in sustainability governance structure.