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The purpose of this paper is to describe a leanness assessment methodology that takes into account the interaction between lean elements for computing the systemic leanness and for assisting continuous improvement of lean implementation.

Key elements determining the leanness level were identified by reviewing the relevant literature and were structured as a framework. Graph-theoretic approach (GTA) was used as the assessment methodology for its ability to evaluate the interaction between the elements in the developed framework.

Interactions between the lean elements were configured. Application of the proposed GTA for assessing systemic leanness was demonstrated. Scenario analysis was performed and a scale was developed to assist firms in comparing their systemic leanness index.

This paper is unique in developing an assessment approach for measuring the systemic leanness. In addition, this study explains how the implementation of lean thinking (LT) in a value stream can be continuously improved by proposing a systemic leanness index that can be benchmarked. The proposed approach to measure systemic leanness can be tested across different value streams in future for extending its generalizability.

Proposed framework and leanness assessment approach presents an innovative tool for practitioners to capture the systemic aspect of LT. Proposed assessment approach supports practitioners in achieving continuous improvement in lean implementation by revealing the lean elements that need to be focused in future.

Study introduces a new perspective for LT by studying the importance of interactions between the lean elements and by incorporating them to assess the systemic leanness.

The purpose of this paper is to investigate what metadata elements for access points currently exist to represent diverse library reading materials, either in libraries or from external sources, as well as what metadata elements for access points are currently not present but are necessary to represent diverse library reading materials.

A field scan of thirteen contemporary metadata schemas identified elements that might serve as potential access points regarding the diversity status of resource creators as well as topical or thematic content. Elements were semantically mapped using a metadata crosswalk to understand the intellectual and conceptual space of the elements. Element definitions and application of controlled vocabularies were also examined where possible to offer an additional context.

Metadata elements describing gender, occupation, geographic region, audience and age currently exist in many schemas and could potentially be used to offer access to diverse library materials. However, metadata elements necessary to represent racial, ethnic, national and cultural identity are currently not present in specific forms necessary for enabling resource access and collection assessment. The lack of distinct elements contributes to the implicit erasure of marginalized identities.

The search for metadata describing diversity is a first step toward enabling more systematic access to diverse library materials. The need for systematic description of diversity to make visible and promote diverse materials is highlighted in this paper. Though the subject of this paper is library organization systems and, for clarity, uses terms specific to the library profession, the issues present are relevant to all information professionals and knowledge organization systems.

XML semantic query optimization (XSQO) is an important area in eXtensible Markup Language (XML) query processing. However, the experiments evaluating semantic optimization methods often suffer because of the lack of suitable data sets. To evaluate XSQO methods it is necessary to be able to build datasets with specific characteristics. In particular, it is necessary to be able to set: selectivity of embedded elements, selectivity of values of elements, depth, fan‐out and size. The aim of this paper is to describe the requirements of such a generator, and the challenges of building the generator.

The paper considers that there is currently no generator that gives this flexibility, so the paper discusses the design and building of such a generator.

The main characteristic of the generator is that it is possible to adapt existing XML documents, including XML benchmarks, for experiments that evaluate XSQO methods. With the generator, users are able to modify not only the structure of XML documents but also content quickly and directly.

The paper provides information of value to information technology professionals.

During the industrial purchasing process of high‐tech, innovative products, various decision‐influencers within buying companies evaluate the attractiveness of the manufacturer's market offering; namely the “value” of the offering. This paper aims to identify the various tangible and intangible value elements requested by the business customer, and the stage(s) of the purchasing process in which these value considerations take place.

This paper develops a framework that will effectively guide manufacturers of high‐tech, innovative products to market, and customize, their offer throughout the different stages of prospective business customers' purchasing process.

The findings, derived from in‐depth interviews, demonstrate that manufacturers should focus on distinctive product‐, service‐, and supplier‐related value elements, and that the particular elements depend on the different decision‐influencers, as well as the different stages of the purchasing process.

The paper discusses some avenues for future research in the marketing of high‐tech products.

The purpose of this paper is to identify what is currently valued in maintenance services. The study first conceptualizes the value construct through an examination of its elements, including both financial and non-financial elements, and second provides insight into its actors’ (i.e. customer companies, service providers, equipment providers) attitudes toward value creation.

The study uses data collected from maintenance service professionals by an online survey. First an explorative factor analysis is conducted to examine the value construct. After this cluster analysis is conducted to define the actors.

The empirical findings suggest seven main elements that capture maintenance service value: relationship synergies, reliability of the service partner, development, availability, service solutions and problem solving ability, environment, health, safety and quality, and adaptability to suit different situations. Further analysis reveals that the actors can be divided into three main strategy types: basic, quality- and collaboration-oriented partners.

In previous studies the comprehensive nature of maintenance service value has received less attention, and the literature has focused on the technical and financial aspects. This paper provides a new conceptualization of the value creating elements, including also non-financial elements, and offers an integrated measure for the actors to identify the comprehensive value construct around maintenance services. In addition, the findings show that the actors in the field still have varying strategies when considering value creation. Communication and mutual understanding of the value creating elements are important so that right services are carried out and developed with the right partners.

The paper aims at generating a better understanding of the design elements and related management practices of strategic account management programs, in order to assist firms wishing to design such programs.

The research process is based on systematic combining of literature, empirical data from interviews with nine multi‐national firms, interaction with the firms during the research, and the knowledge resource base of the Strategic Account Management Association.

A strategic account management program (SAMP) is defined as a relational capability, involving task‐dedicated actors, who allocate resources of the firm and its strategically most important customers, through management practices that aim at inter‐ and intra‐organizational alignment, in order to improve account performance (and ultimately shareholder value creation). The research identified four inter‐organizational alignment design elements: account portfolio definition, account business planning, account‐specific value proposition, account management process; and four intra‐organizational design elements: organizational integration, support capabilities, account performance management, account team profile and skills. The management practices pertinent to each element are discussed.

Firms need to ensure that a SAMP is configured so that there is fit between the design elements discussed. Focus should be put on identifying framing elements that set the foundation for configuring effective programs, as they determine the prerequisites for other elements.

The paper contributes to the literature on strategic account management by summarizing extant research and developing an organizing framework, informed by an empirical study.

This paper aims to propose a mathematical model for describing and clarifying the relationships among the indicators governing the social values of special customers in business-to-consumer (B2C) e-commerce systems. This mathematical model is also able to describe the degree of adaptability of e-commerce systems to the social values of specific clients, and commercial firms are able to use the parameters described in this paper to increase the versatility and has the power to trade with special customers in different areas.

In this paper, while analyzing the issue of trading from the point of view of the customer as an element of trading, the affecting factors the trading space have been extracted. These affecting factors are categorized in three major groups: culture, technology and customers. This classification is based on the e-commerce and developing the traditional commerce. Using the mapping functions, the effects of each element in these three spaces on the concept of social values have been analyzed. The result of this analysis is the mathematical model governing each parameter and its semantic relation with the concept of social value.

The presence of a mathematical model between the indicators influencing the model adaptability and social values space allows e-commerce system designers to be able to make decisions on the adaptability of the model with a quantitative approach. To examine the proposed mathematical models, important frameworks and patterns in the field of e-commerce have been analyzed with an Islamic approach, as one of the adaptations of B2C e-commerce model.

Regarding the innovation of the work, the case has been made, and the concept of social value and the model governing the elements of social values in this paper, in a B2C e-commerce model, has been discussed in general; the problem is parametric solved.

One of the key concepts in commerce is the ability of the commerce model to adapt to the requirements of special customers. This is more important in costumer-based e-commerce models. In these types of systems, if the commerce cannot match the customer’s characteristics, it will not be accepted and used by customers. This is especially more important in the field of social values for customers.

In this paper, a mathematical model is presented to examine the adaptability of e-commerce systems to the social values of special customers. In examining this model, the relationship between each element affecting the social value of specific customers and the factors affecting trade has been studied.

The development within storage and processing technologies combined with the growing collection of data has created opportunities for companies to create value through the application of big data. The purpose of this paper is to focus on how small and medium-sized companies in Denmark are using big data to create value.

The research is based on a literature review and on data collected from 457 Danish companies through an online survey. The paper looks at big data from the perspective of SMEs in order to answer the following research question: to what extent does the application of big data create value for small and medium-sized companies.

The findings show clear links between the application of big data and value creation. The analysis also shows that the value created through big data does not arise from data or technology alone but is dependent on the organizational context and managerial action. A holistic perspective on big data is advocated, not only focusing on the capture, storage, and analysis of data, but also leadership through goal setting and alignment of business strategies and goals, IT capabilities, and analytical skills. Managers are advised to communicate the business value of big data, adapt business processes to data-driven business opportunities, and in general act on the basis of data.

The paper provides researchers and practitioners with empirically based insights into how the application of big data creates value for SMEs.

The purpose of this paper is to test the performativity of intellectual capital (IC) from the perspective of sell-side analysts, a type of actor who consumes and creates IC information and in whose practice IC information plays a significant role.

The empirical component of the study comprises a narrative analysis of the text of a large corpus of sell-side analysts’ initiation coverage reports. The authors adopt Mouritsen’s (2006) performative and ostensive conceptualisations of IC as the theoretical framework.

The authors find that the identities and properties of IC elements are variable, dynamic and transformative. The relevance of IC elements in the eyes of analysts is conditional on the context, temporally contingent and bestowed indirectly. IC elements are attributed to firm value both directly, in a linear manner, and indirectly, via various non-linear interrelationships established with other IC elements, tangible capital and financial capital.

This study challenges the conventional IC research paradigm and contributes towards a performativity-inspired conceptualisation of IC and a resultant situated model of IC in place of a predictive model.

This is the first study to apply a performative lens to study IC identities, roles and relationships from the perspective of a field of practice that is external to the organisation where IC is hosted. Examining IC from analysts’ perspective is important because not only can it provide an alternative perspective of IC, it also enables an understanding of analysts’ field of practice.

To improve flow solutions on meshes with cells/elements which are distorted/ non‐orthogonal.

The cell‐centred finite volume (FV) discretisation method is well established in computational fluid dynamics analysis for modelling physical processes and is typically employed in most commercial tools. This method is computationally efficient, but its accuracy and convergence behaviour may be compromised on meshes which feature cells with non‐orthogonal shapes, as can occur when modelling very complex geometries. A co‐located vertex‐based (VB) discretisation and partially staggered, VB/cell‐centred (CC), discretisation of the hydrodynamic variables are investigated and compared with purely CC solutions on a number of increasingly distorted meshes.

The co‐located CC method fails to produce solutions on all the distorted meshes investigated. Although more expensive computationally, the co‐located VB simulation results always converge whilst its accuracy appears to grace‐fully degrade on all meshes, no matter how extreme the element distortion. Although the hybrid, partially staggered, formulations also allow solutions on all the meshes, the results have larger errors than the co‐located vertex based method and are as expensive computationally; thus, offering no obvious advantage.

Employing the ability of the VB technique to resolve the flow field on a distorted mesh may well enable solutions to be obtained on complex meshes where established CC approaches fail

This paper investigates a range of cell centred, vertex based and hybrid approaches to FV discretisation of the NS hydrodynamic variables, in an effort characterize their capability at generating solutions on meshes with distorted or non‐orthogonal cells/elements.