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This paper interrogates the impact of spatial transformations on urban life. It explores the level of individual and group satisfaction and sense of well-being within the urban public realm; this is undertaken by reporting on the outcomes of an assessment study of three key public open spaces in Belgrade, developed from a quality of urban life (QoUL) perspective.

A systematic multilevel assessment method is utilised, with the aim of determining the material and immaterial elements that can contribute to an individual's sense of comfort within a public space. The study places emphasis on the functional, social and perceptual attributes as they relate to the physical characteristics of three assessed spaces.

The assessment study resulted in a systematic overview of the different attributes of the three assessed spaces. With various performance levels within each set of attributes, the study identifies key challenges and problems that could lead towards determining possible opportunities for future local urban interventions and developmental actions.

With the shifts in policies and the associated governance process that redefined the outlook of previously enforced development and urban growth in the last two decades, the capital of Serbia, Belgrade, has undergone significant spatial changes. This has resulted in a certain level of fragmentation in the urban fabric, leading to a number of challenges concerning public health, well-being, safety, accessibility, comfort and urban mobility, to name a few, that need to be better addressed and understood within the local context.

The purpose of this paper is to explore the extent of the urban tourism literature that uses the systems approach to outline its research trajectory and detect its trends. Urban tourism is a complex phenomenon whose complexity increases at the very moment it interacts with complex environments. To deal with this kind of issues, urban tourism-related authors have used different approaches, with the systems approach being one of the best alternatives for its understanding and study.

A systematic literature review was conducted using two sets of keywords related to urban tourism and systems approach. Scopus, ScienceDirect and Web of Science databases were used for the peer-reviewed literature search. After filtering processes were applied, 29 publications were retained for the analysis.

This paper provides a significant overview of the existing publications regarding this topic. A theme of common interest and trends for future investigations were detected. Based on the findings, future works to be developed with the use of the systems approach, and its tools are proposed.

This review gives promising evidence on that the use of the systems approach for future urban tourism studies is a viable alternative to the application of other dominant approaches, to manage the complexity, diversity and dynamism of the urban tourism and of its environment, which is nowadays addressed as Smart. Then, the paper seeks to foster the use of systems approach and its systemic tools for the understanding and study of urban tourism as a complex system.

The purpose of this paper is to investigate the effect of different levels of place understanding (primarily typo-morphological analysis) on the nature of interventions within historic urban setting and buildings within the City of Amman.

The research methodology depended on an extensive thematic survey and analysis. The typo-morphological analysis addressed several of Amman's residential hills and their connections with the downtown area. The thematic place survey tool included different units of analysis (e.g. buildings, public spaces, streets and sloped lands between streets) and addressed the values of these various buildings and spaces, their typology, typo-morphology and relation to the urban context, nature of change and transformations over time to mention a few. The extensive survey also included semi-structured interviews about these buildings addressing their emergence, historic context and values.

The paper presents an architectural typology for Amman's architecture and its relationship with the city's morphology stressing the specificity of Amman's historic core and residential hills. The paper also discusses the effect of this level of place understanding on the nature and levels of interventions within historic settings and buildings.

This level of place understanding (typo-morphological analysis) can have a positive impact on the practice of architectural and urban conservation by informing the nature of interventions within historic urban setting and buildings within the city. More specifically, this level of place understanding can, first, inform the development of urban and heritage guidelines within conservation areas in one of Amman's residential neighborhoods (Weibdeh) and, second, inform the nature of interventions to existing historic buildings based on respect of building typology.

This paper contributes to the disciplines of architectural and urban conservation illustrating how place understanding can inform practices of heritage conservation and future policies and strategies concerning new intervention within such heritage places.

This study began with the following question: how hospitality concepts have contributed to the quality of cities and to the qualification of urban tourist destinations. Therefore, the purpose of this paper is to analyze the historical evolution of the concepts of hospitality and their implications in the contemporary concept of the hospitality of the built space.

In this study an analytical empirical approach was used, focusing on the concepts and paradigms that support the studies of the hospitality of built space. The method was based on the representation of hospitality as spatial reading indexes according to the categories of analysis: identity, accessibility, and readability, as stated by Grinover (2007), Raymond (1997) and Lynch (1997). The empirical study, in the Brazilian context, took as its object of analysis the urban hospitality of the three cities that were capitals of Brazil throughout its history: Salvador da Bahia, Rio de Janeiro and Brasília.

The results of the research confirm the pertinence of the categories of analysis proposed for the understanding of hospitality of the built space and proposes other categories of analysis related to accessibility in its interfaces with identity and readability.

This study can contribute with new understandings in the field of the hospitality of the built space as support to public managers and trade tourist managers that can give quality to the urban space for tourists, and for the citizens as well. Because, in the Brazilian context, the formulation of public policies for public transport services, mobility, accessibility and recreation areas are linked to public managers; in the same way that private initiatives and incentives for leisure, entertainment, and tourism are linked to the managers of the tourist trade.

New possibilities of the understanding of urban hospitality in tourist destinations by the categories of analysis listed – identity, readability and accessibility. Accessibility was the spatial condition that most needed attention as urban hospitality in the Brazilian tourist destinations studied. Otherwise, a contribution was made to the area of study in urban hospitality, given the scarcity of scientific literature on the subject.

This presentation intends to illustrate through the example of a few specific cases of urban actions and projects, those instances in which the existence of built heritage leads to the recognition of identity and valuable contribution as a tool to regenerate, promote residence and economic development.

Introducing a conceptual framework for identity and culture it is possible to start the recognition of buildings, spaces, stories that configure own particularity to cities. And those would be the elements that would be configured as tools to involve the actions and transformation of the area. Studying each one of the heritage elements detected it is possible to trace a chorus line that impulse the new activity proposal.

Cases presented in this article were really astonishing in terms of impact and provoked many favorable externalities around them. It is possible to confirm that history and stories as good as buildings and determined places can help regeneration with its own promotion and new ideas applied for better results.

In fact, heritage as a concept, cultural tangible and intangible, is a powerful tool to regenerate cities, to promote economical activity and bind communities toward social development.

Why are some of the municipalities located on the most dynamic, populous and productive region of a nation, also the poorest of the nation? Why after decades of being at the center of national development policies, the municipalities of Greater Buenos Aires are still suffering some of the worst development indicators of the Argentina?

This paper is part of a PhD research in urban metabolism assessment tools. Its purpose is to propose a new strategic urban metabolism assessment tool that can be integrated in the urban ecosystem planning process.

The paper uses the systemic approach to build a model of an urban ecosystem in order to understand its structure and function; understand its metabolism flows and how to assess and “control” it. This systemic model outlines the role of the ecological footprint (EF) in the assessment of urban metabolism flows and demonstrates the need for a new tool to assess the function of metabolism control.

The research paper proposes a new strategic assessment tool composed of the EF, as an assessment tool of urban metabolism flows, and of a new tool dedicated to the assessment of the urban metabolism control function. This tool, fully integrated in the urban planning process, will bridge the gap between urban metabolism assessment and urban metabolism control and planning.

There are many urban metabolism assessment tools that are developed to assess and evaluate urban metabolisms, but urban planning practitioners need a strategic tool to transform assessment results into urban actions integrated in the urban ecosystem planning process.

What are the consequences of urban life in an ethno-nationally contested city? How do everyday practices confront municipal strategies that attempt to control such urban situations? Focusing on urban life in which daily negotiation of ethno-national differences occurs, this chapter considers the nuances of urban politics and the use and meaning of the urban space, i.e., the micro-politics and the social dynamic of place-making, and their role in the struggle for urban citizenship in an ethno-nationally mixed city. Discourse analysis and ethnographic encounters define the annual Holiday of Holidays festival in the Israeli–Palestinian neighborhood of Wadi Nisnas as integral to Haifa's strategy for promoting itself as a site of coexistence. The neighborhood serves the entire city in that its “Arab” urban space has become the emblem of that coexistence. This manipulation by the municipality is, however, not reinforced by urban regeneration and heritage management of the local Palestinian community. Nonetheless coexistence discourse is also employed by the residents themselves, suggesting a more nuanced understanding of the role of urban space in promoting the city, as well as of concepts of local identity and citizenship.

A fundamental concept of the smart city is to get the right information at the right place to make city-related decisions easier and quicker. The main goal of supply chain management (SCM) systems is to enhance the supply chain process for delivering the identified products to customers correctly in distributed organizations. In addition, new IT infrastructure such as cloud-based systems and internet of things (IoT) have changed many organizations and firms. Hence, this study aims to assess the factors that contribute to the success of SCM systems.

In this paper, the usage of urban knowledge, urban intelligent transportation systems and IT infrastructure was considered as a key factor for the success of SCM systems. For assessing the features of the model, a comprehensive questionnaire was designed. The survey questionnaires were sent to critical informers who are practical heads associated with SCM and urbanism. Of these, 315 usable responses were received, resulting in a response rate of 82.03%. The data were examined using Smart-PLS version 3.2 and IBM SPSS version 25.

The obtained results showed the high strength of the proposed model. This study found that the impact of urban ITS (safety, accessibility, information management and flexibility) is important to the success of supply chain management systems. Another important finding is that the cloud-based system (cloud security, resource virtualization, on-demand self-service and scalability) has a very important role in the success of supply chain management systems. The finding showed that the effect of IoT service variable (commercialization, mobility features, infrastructure capabilities and security and privacy) on the success of supply chain management systems is significant and positive. The findings also showed that urban knowledge (usage skills, awareness, experience and knowledge sharing) is viewed as a significant factor in the success of supply chain management systems.

The inductive nature of research methodology has introduced limitations on the generalizability of results. Therefore, it is recommended to examine the validity of this research model in other supply chains.

The statistical results support the crucial role of urban knowledge, urban intelligent transportation systems, IoT services and cloud-based systems. Therefore, aspects relating to these factors must be the focus of attention of any distributed organization in their endeavor to develop supply chain management systems. Implementing cloud based IoT through accurate and timely availability of information, can predict forecasting and planning processes, resources, logistics and support, service management and spare parts and many sub-processes in the supply chain. These technologies allow organizations to invest in manufacturing and operating processes rather than paying for the software section, which will generate more cash flow.

One of the most crucial and fundamental parts of an organization’s management is the supply chain management. The department is responsible for coordinating all units from the initial stages, such as supplying materials to the final stages, such as delivery and after-sales service. Comprehensive and credible information platforms are essential for managing a supply chain. Therefore, it is important to use integrated information systems such as IoT, cloud computing, intelligent transportation systems and more in this part of the organization management. Covering this information in a timely and accurate manner will facilitate the process and make the process more transparent. For this purpose, a model is needed to determine the relationship between technologies and supply chain management, which this study has provided a comprehensive model.

The main aim of this paper is to determine how well the UNESCO 2011 Recommendation on Historic Urban Landscape (hereafter, the HUL approach) is understood by the academic community today. It will review relevant research, highlight shortcomings regarding the HUL concept and approach and explore how well the six proposed steps are being considered when implementing the HUL approach.

This paper presents and discusses the results of a systematic review of 140 peer-reviewed publications, published in international academic journals between 2008 and 2019 and available in databases such as WoS and Scopus, such as journal articles, book chapters and books. More specifically, this research takes the six-step process as its theoretical framework in order to understand if the six steps are being followed in the case studies where the HUL approach has been implemented. Following this, it assesses gaps in the HUL concept and approach. The paper explores the HUL implementation management process, investigating what is being done, how it is being done and who is involved.

The concept ‘Historic Urban Landscape’ has been used in research since 2008. However, the first case studies implementing the HUL approach were not published until 2013. While there is an abundance of theoretical research in relation to the HUL concept and approach from different perspectives and to varying degrees of depth, the case studies which practically demonstrate the HUL approach and its six steps are scarce. This paper will also show how feasible the steps are and which are used the most.

This research demonstrates if the HUL approach is being understood in the academic field and if the implementation of the six steps is being reflected in the literature. This approach will reveal how these steps are being implemented and if this is having an effect on the heritage planning process.