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The COVID-19 pandemic has a massive impact on people’s lives, the wealth of nations, tourism cities, economic and social media. The outbreak of the COVID-19 pandemic has led to challenges and innovations to deal with multiple direct and indirect impacts. This research aims to explore the development of social media research in the tourism city context to highlight emerging research themes, methodological approaches.

This study searched and filtered on the Scopus Web and Web of Science to collect databases and applied hybrid methods. The VOSviewer algorithm was used in the paper to generate maps from bibliographic and text data. Furthermore, a polynomial trend line was used to depict the data fluctuations of papers in the relationship between documents and years. Besides, other mathematical and statistical tools to measure the inter-relationships and impacts of social media publications within the tourism city research area, identify valuable insights and determine a framework for social media research trends.

The study outcomes expressed the development in social media research trends from 2005 to 2021 in the tourism city context of topics (social media, social networking (online)), methodology (sentiment analysis), publication outputs with most extensive collaborations and some other contents to form a framework of social media research trends in tourism cities.

Research data is mainly from reviews of articles that may not account for all trends in reality.

This research is original that will apply to future social media researchers and institutions.

Policy makers could base on the research trends to examine their future tourism development orientation.

This research assists social media scholars in understanding trends and themes in tourism city contexts that they could apply in their business area. Moreover, there is a desire to comprehend an overview of the related literature of social media science in tourism city contexts. The outcomes showed the limitations of lacking journals and volume of social media research. The results contribute to meaningful insights by having a more holistic understanding of social media through aggregated data sources.

This research addresses the pressing need for comprehensive studies in the rapidly evolving field of city tourism. This study aims to understand the overall performance of the International Journal of Tourism Cities (IJTC), the structure of knowledge in city tourism research and the prevalent themes and trends arising from IJTC.

A bibliometric analysis was conducted to scrutinize the publication patterns in IJTC. This involved examining parameters such as the annual count of published articles, the keywords used in them and their respective authors.

The findings reveal that IJTC has a growing and diverse publication output, establishing itself as a reputable and influential publication within urban tourism research. The results reflect various aspects and themes in city tourism research.

The study has certain limitations. The data used for analysis was obtained exclusively from the Scopus database. The analysis was conducted using only one software package, Bibliometrix. Other software packages may offer different features for bibliometric analysis. The study relied exclusively on quantitative methods for data analysis. Qualitative methods could have provided more nuanced interpretations of the data.

Comparative analyses could be conducted between IJTC and other journals within urban tourism or related disciplines. Such research would yield valuable insights into the current state of the field and aid in identifying areas warranting further investigation.

The findings from this study can inform the decisions and actions of various stakeholders involved in urban tourism. Practitioners and policymakers can draw from this research to make informed decisions. Existing and emerging authors can identify relevant topics for their research. Readers can access pertinent information for their needs.

This study offers a unique contribution by thoroughly comprehending the performance of IJTC between 2015 and 2023. It progresses the existing body of knowledge on city tourism research by examining its current status and future trends.

Mindfulness, while being suggested as an important psychological cognitive capability of customers, has received insufficient attention in studies of transformative services characterized by challenging cocreation behaviors. It is unclear about the contributions of mindfulness to customers’ cocreation and transformative outcomes. This study aims to investigate the direct, indirect, mediating and moderating relationships to explain how mindfulness sustains cocreation effort, increases perceived service value and ultimately enhances the diffusion from the service value to customer well-being.

A structural model was developed and tested using the CB-SEM method. Data were surveyed from two transformative service industries, yoga training and higher education (N = 283 and 273 cases, respectively).

Customer mindfulness has a positive relationship with cocreation effort, which in turn positively associates with perceived value. Additionally, mindfulness has a direct relationship with perceived value, which then is the full mediator in the relationships between mindfulness, cocreation effort and life satisfaction. Mindfulness also moderates the transformation from service value (immediate outcome) to life satisfaction (long-term outcome).

Transformative service providers and policymakers should acknowledge and develop strategies to cultivate customers’ mindfulness, which subsequently fosters their value cocreation effort and enhances their well-being.

This research puts forward the concept of mindfulness, a trainable cognitive capability of customers, and shows its importance in transformative service cocreation. This paper provides a full structural mechanism explaining how mindfulness helps cocreate a transformative service and diffuse its immediate value to customer life satisfaction.

The purpose of this paper is to find out how absorptive capacity (AC), leadership capacity (LC) and government support (GS) affect small and medium enterprises (SMEs) innovation (product innovation [PDI], process innovation [PCI] and distribution channel innovation [DCI]), taking into consideration the role of innovation (PDI, PCI and DCI) on competitive advantage and SMEs performance and the moderating role of customer orientation (CO).

This study gives a theoretical model tested using structural equation modeling. The information used to test the hypotheses came from interviews with the top managers of Vietnam’s SMEs. The 633 survey respondents from the southern part of Vietnam were chosen for the study. The goal of the 47-item questionnaire is to look at how all variables relate to each other.

The results show that a firm’s LC has the most significant impact on innovation, followed by its AC and GS. According to the study, DCI does not lead to competitive advantage but improves SMEs’ performance. In addition, the study’s findings indicate that CO moderates the relationship between PDI – SMEs performance and DCI – SMEs performance.

The classification of only three types of innovation (PDI, PCI and DCI) restricted the applicability of the research to other kinds of innovation in SMEs. Second, only AC, LC and GS are identified in this study as external factors that influence business innovation. In this study, the authors have not studied different business industries; the authors recommend that the research in the back on SMEs should investigate their classification into distinct industry groups, including agricultural, forestry and marine products; industry and construction; and commerce and services.

This study shows the importance of innovation senior management for innovation in SMEs. This study found that innovation, especially continuous innovation, increased competitive advantage and SMEs performance. Companies that wish to innovate must have access to external resources and support. Moreover, enterprises must comprehend their consumers’ wants to achieve innovation and better SMEs’ performance.

This research significantly contributes to enterprise innovation and operational efficiency for the sustainable development of SMEs in Vietnam. It is expected to enhance employment opportunities, maintain social stability and expand Vietnam’s gross domestic product.

This study contributes to the growing knowledge of the indirect and direct effects, the mediating function of innovation (PDI, PCI and DCI) on competitive advantage and SMEs performance and the moderating effect of CO.

This study aims to empirically investigate how difference in social trust explains the heterogeneity of intellectual property right (IPR) protection (proxied by software piracy rate) across countries. Specifically, the authors also examine whether this effect is complementary or substitute to legal and economic factors.

The authors use both ordinary least square and two-stage least square regressions to investigate this effect.

The authors find that there is also a complementary effect between trust and rule of law in reducing the violation of IPRs.

Although the literature by now has documented the solid relationship between trust and the quality of formal institutions, only few studies have explored more specific measures of institutional consequences. Thus, this study is the first study investigating the role of trust, a valuable social capital dimension, on IPR protection.

This study aims to explore when and for what purpose is social media used by tourists in their decision-making; and to further interpret the nature of such usage.

An online questionnaire was administered to 530 Indians who qualified as recent tourists and social media users. Partial least square structural equation modeling (PLS-SEM) is used to analyse hypothesised relationships; the results helped us to unveil the tourist social media cycle which is a conceptual model of the results obtained.

PLS-SEM results indicate that social media is predominantly used in the pre-travel stage for evaluation purposes, during travel stage for purchase purposes and post-travel stage for post-purchase behaviour. Also, it is noted that social media use by a tourist is an ongoing process, and thus, a conceptual model in the form of tourist social media cycle is unveiled.

This study reveals the unique behaviour of Indian tourists with respect to using social media for travel decision-making, which establishes a different perspective of understanding and further strategizing social media’s use in tourism for a developing nation. Also, the tourist social media cycle stresses on the importance of social media as a digital repository where continuously the user-generated content is used by self (existing) or “others” (potential tourists).

To the best of the author’s knowledge, this is the first study that addresses the population and knowledge gap of understanding social media–based tourist behaviour providing a perspective of a developing nation, specifically India. Further, it unveils the nature of social media use by tourist in the form of a first ever tourist social media cycle.

The purpose of this qualitative study was to determine international students’ satisfaction on the quality of a private university in Turkey and the factors which influence their satisfaction. The study also investigated international students’ suggestions to improve their studies and life in Turkey. For these purposes, focus group interviews were conducted with 27 international students. Deductive coding was used to analyse collected data. The findings show that international students’ satisfaction is shaped by a number of different factors including, perceived quality of teaching, living and support service experiences and scholarships. Results also showed that participants considered extracurricular activities as an important part of their experiences when it comes to improving their campus life and learning experience.

Drawing on scholarships of workplace romance, LGBT at work and sexual fluidity, this present research aims to investigate the effect of female sexually fluid romantic relationships at work on their work and life.

The authors used qualitative approach and interviewed 30 female workers who experienced sexual fluidity at work.

From interviews with 30 female employees in Vietnam who experience fluidity in their romance, the authors find out positive and negatives effects on their psychology at work (affective/behavioral/cognitive change and mental health), work outcome (job attitudes and performance/productivity) and relations with coworkers.

This research discovers common and distinct features in the workplace romance of female sexually fluid employees. The research finding supports queer perspective which is exerting more salient impacts on our contemporary society and workplace.

Tourism and transport represent two sides of the same management process, especially in tourism destinations characterised by a consistent or a rising volume of visitor flows.