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1 – 10 of over 9000Mersiha Tepic, Frances Fortuin, Ron G.M. Kemp and Onno Omta
The aim of this paper is to establish the differences between the food and beverages (F&B) and technology-based industries with regards to the relation between previously…
Abstract
Purpose
The aim of this paper is to establish the differences between the food and beverages (F&B) and technology-based industries with regards to the relation between previously identified success factors and innovation project performance.
Design/methodology/approach
These differences are established on the basis of logistic regression analysis, using 38 innovation projects (18 F&B and 20 technology-based).
Findings
Newness of the innovation project to the company, communication capabilities and market potential have a more negative impact on innovation project performance in the F&B than the tech-based industry. Especially functional upstream capabilities increase the likelihood of success in F&B, when compared to tech-based innovation projects.
Practical implications
While functional upstream capabilities are important for success of F&B innovation projects, there is still room for improvement in order to deal effectively with newness of the innovation project to the company. Internalization of resources from the network and a balanced radical/incremental innovation project portfolio contribute to additional enhancement of functional capabilities of the F&B companies, improving their capacity to deal with newness. Through a larger focus on co-innovation with retail, F&B companies can improve their intra- and inter-firm communication capabilities to attain more consumer-oriented integration of R&D and marketing activities, improving the market potential of their innovations.
Originality/value
This paper demonstrates that the previously identified critical success factors for innovation projects differ in impact and importance for F&B innovation project performance when compared to innovation projects in the technology-based industry.
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The purpose of this paper is to propose a framework for studying the process of technology‐based service system innovation from a broad perspective using an approach that…
Abstract
Purpose
The purpose of this paper is to propose a framework for studying the process of technology‐based service system innovation from a broad perspective using an approach that elucidates the non‐linear facets of this process. The framework draws on Lévy‐Strauss's concept of bricolage, which implies that individuals' “making do with resources at hand,” as opposed to managerial visions, can trigger innovation. This concept is combined with the notion of technological drift and with a model of emergentism.
Design/methodology/approach
The paper uses case study data from the Swedish elderly homecare setting.
Findings
The findings illustrate how the emergence of technology‐based care services can be triggered by an injection of energy in terms of a new technological resource being made available in an organization, proceeding as a continuous interaction between personnel repurposing and recombining resources at hand, positive and negative feedback dynamics, institutional regulations and culture‐related stabilizing mechanisms.
Research limitations/implications
New services can arise as a result of a number of efforts and events that, in isolation, might appear insignificant. Taken together, and interacting with enabling and constraining forces that promote the emergence of certain new services and prevent others, such acts and events generate unpredictable outcomes. The result may be incremental but by no means trivial innovations.
Originality/value
The paper suggests an approach to innovation that complements conventional thinking in the new service development literature. The proposed framework can help to explain how and why certain new services emerge and why others do not in unexpected and unpredictable ways.
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Fábio Lotti Oliva, Maria Cecília Sobral, Silvio Aparecido dos Santos, Martinho Isnard Ribeiro de Almeida and Celso Cláudio de Hildebrand e Grisi
The purpose of this paper is to assess the level of innovation of products, processes and services in technology‐based incubated companies.
Abstract
Purpose
The purpose of this paper is to assess the level of innovation of products, processes and services in technology‐based incubated companies.
Design/methodology/approach
On the basis of this review, the stages of development of companies incubated in the Incubating Center for Technological Companies São Paulo, Brazil, were analyzed and through the integration of three different statistical techniques (factorial analysis, cluster analysis and logistic regression), a basis for analyses and considerations was obtained: the companies studied were segregated into clusters according to each one's stage of innovation.
Findings
A statistical model was estimated to calculate the probability of innovation of the companies – a methodological tool for evaluating the actual presence of innovation in technology‐based companies installed in incubators.
Research limitations/implications
Owing to the nature of the sample chosen, the results might not be generalized to broader or international contexts.
Practical implications
The estimated model should contribute as an analytical tool to incubators in evaluating the probability of innovation in technology‐based incubated companies.
Social implications
With the use of this analytical model, incubators should be more capable of developing strategies to stimulate innovation.
Originality/value
This paper reviews widely the contributions of authors concerning factors of innovation in order to present a model drawn from three different multivariate analyses. Furthermore, the theme of innovation assessment in technology‐based incubators has few contributions.
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Ru‐Jen Lin, Rong‐Huei Chen and Kevin Kuan‐Shun Chiu
The purpose of this paper is to investigate the effects of various dimensions of customer relationship management (CRM) on innovation capabilities. Five dimensions of CRM…
Abstract
Purpose
The purpose of this paper is to investigate the effects of various dimensions of customer relationship management (CRM) on innovation capabilities. Five dimensions of CRM (information sharing, customer involvement, long‐term partnership, joint problem‐solving, and technology‐based CRM) and five aspects of innovation capability (product, process, administrative, marketing, and service innovations) are identified. The one‐to‐one associations between the two constructs are developed and verified.
Design/methodology/approach
Data from 107 Taiwanese computer manufacturers are collected. Multiple regression analysis is employed to examine the effects of CRM on innovation capabilities.
Findings
The following results are offered: computer manufacturers in Taiwan perform various levels of CRM and, consequently, display different levels of effects on each of the five innovation capabilities. Generally, firms are able to increase their innovation capability by ad hoc CRM; the relationship between customer involvement and process innovation; customer involvement and administrative innovation; and long‐term partnership and marketing innovation are not significant; and technology‐based CRM has positive effects on all five types of innovation.
Practical implications
The findings suggest that not all CRM activities contribute to innovation programs, which clearly indicates the need for applying other mechanisms, such as supplier integration, to form a complete innovation program. Managers should align the development of their supplier management and CRM practices with the desired innovation capability.
Originality/value
The one‐to‐one relationships between CRM practices and innovation capabilities have not been properly examined. The findings suggest the need for more research in this area, and the statistical results provide managers with useful guidelines for implementing appropriate CRM practices to develop specific innovation capabilities to respond to enhanced competitiveness.
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Ziad El-Awad, Jonas Gabrielsson and Diamanto Politis
The purpose of this paper is to develop a conceptual model that explains how learning processes at the team level connect with individual and organizational levels of learning in…
Abstract
Purpose
The purpose of this paper is to develop a conceptual model that explains how learning processes at the team level connect with individual and organizational levels of learning in technology-based ventures, thereby influencing the evolution of innovation capabilities in the entrepreneurial process.
Design/methodology/approach
The 4I organizational learning framework is used as an overarching theoretical structure to acknowledge entrepreneurial learning as a dynamic process that operate on multiple levels in technology-based ventures. Embedded in this logic, research on team learning is integrated into this theorizing to examine how learning processes at the team level bridge and connect with learning processes operating at individual and organizational levels.
Findings
The conceptual model identifies different sets of team learning processes critical for the routinization and evolution of innovation capabilities in technology-based ventures. In this respect, the conceptual model advances the scholarly understanding of entrepreneurial learning as a dynamic process operating across multiple levels in technology-based ventures.
Originality/value
By conceptualizing how individual streams of experiences over time become institutionalized via interaction, conversation and dialogue, the paper provides novel insights into the critical role of team learning for bridging individual and organizational levels of learning in the entrepreneurial learning process.
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Sara Sandström, Bo Edvardsson, Per Kristensson and Peter Magnusson
The aim of this article is to propose a framework for a new perspective on the total service experience, which dimensions influence it, and how a service experience is linked to…
Abstract
Purpose
The aim of this article is to propose a framework for a new perspective on the total service experience, which dimensions influence it, and how a service experience is linked to value in use.
Design/methodology/approach
The article is conceptual and suggests a new theoretical frame of reference describing value in use through service experience in technology‐based services.
Findings
According to this article, a service experience is the total functional and emotional value of a consumed service. The service experience is unique to every individual customer and the service consumption situation. Value in use is the cognitive evaluation of the service experience.
Research limitations/implications
The framework is discussed in the context of technology‐based services and will provide a basis for future research. Empirical studies are called for concerning service experiences in different kinds of service contexts.
Originality/value
This article contributes a new framework, illustrating the service experience, which dimensions influence the service experience, and how it is linked to value. The framework is placed in a context of technology‐based services. Unique to these kinds of services is a lack of personal interaction between the service producer and the customer.
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The purpose of this paper is to analyse technology‐based entrepreneurship and its importance for economic growth. Firstly, it discusses the concept of technology‐based…
Abstract
Purpose
The purpose of this paper is to analyse technology‐based entrepreneurship and its importance for economic growth. Firstly, it discusses the concept of technology‐based entrepreneurship, and, secondly, it moves on to question if the phenomenon is important for regional growth. New technology‐based firms (NTBFs) can influence economic growth both directly, by their own growth, and indirectly, for example, by providing specialised input to other firms. Quite frequently those indirect effects are established within a regional context.
Design/methodology/approach
This paper contributes knowledge about the relatively successful Swedish case. Based on several of the author's earlier studies, some empirical data are used to illustrate some characteristics of the Swedish case. The background and origin of Swedish NTBFs, as well as the growth of these firms, are discussed. Since, technology‐based entrepreneurship is a strongly regional phenomena special attention will be paid to one of Sweden's major regions; the Gothenburg region.
Findings
The paper shows that the number of technology‐based new firms corresponds to a small share of general entrepreneurship. Technology‐based entrepreneurship is a highly regional phenomenon, where local large firms are important for the training and breeding of future entrepreneurs. Spin‐off processes are likely to enhance regional knowledge development and learning processes because it involves the diffusion and sharing of technological and managerial expertise within the region.
Practical implications
The results suggests that a country like Sweden, with high R&D spendings and innovative activities, should be encouraged to increase its entrepreneurial activities in order to benefit even further from its R&D and technology development.
Originality/value
Is of value by adding to the knowledge on technology‐intensive firms – how they tend to grow, how frequent they are and their role in economic growth.
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Natan de Souza Marques, Roberto Sbragia, Moacir de Miranda Oliveira Junior and Felipe Borini
Analyzing the association between the entrepreneur’s background and product innovation, this paper aims to propose that some entrepreneur’s features are associated with the…
Abstract
Purpose
Analyzing the association between the entrepreneur’s background and product innovation, this paper aims to propose that some entrepreneur’s features are associated with the product innovation in incubated companies.
Design/methodology/approach
The study involved 95 technology-based firms incubated in Brazil. Questionnaires were sent to 461 technology-based incubated firms of the state, of which 112 have responded; however, only 95 met the established criteria, which was analyzed by logistic regression.
Findings
It was found that companies whose entrepreneurs have technical academic education closer to the Exact Sciences promote more innovation in products, regardless the size of their companies. In addition, in smaller firms, besides the technical background closer to the Exact Sciences, the entrepreneur's experience in the company also showed positive association regarding the intensity with which such firms innovate in products.
Practical implications
Results indicate that entrepreneurs who were selected taking into account their technical background closer to the Exact Sciences are more likely to contribute to the product innovation in their companies. Therefore, investing in their businesses will also increase the likelihood of success in the efficient allocation of the incubator resources.
Originality/value
The originality of this paper is reflected by the presentation of relations between entrepreneur’s background and product innovation in technology-based incubated firms in an emerging economy, highlighting the value of some characteristics of entrepreneur’s background to promote product innovation.
Propósito
Analisando a associação entre o background do empreendedor e a inovação em produtos, este artigo propõe que algumas características do empreendedor estão associadas com a inovação de produtos em empresas incubadas.
Metodologia
O estudo envolveu 95 empresas de base tecnológica no Brasil. Questionários foram enviados para 461 empresas incubadas de base tecnológica no estado de São Paulo, das quais 112 responderam. Contudo, apenas 95 satisfizeram os critérios estabelecidos na pesquisa, as quais foram analisadas por meio da regressão logística.
Resultados
Foi identificado que empresas cujos empreendedores possuem formações acadêmicas mais próximas das ciências exatas promovem mais inovações em produtos, independentemente do tamanho da organização. Além disso, em empresas menores, além da formação acadêmica próxima das ciências exatas, a experiência do empreendedor na empresa também mostrou associação positiva com relação à intensidade com a qual tais empresas inovam em produtos.
Implicações práticas
Os resultados indicam que os empreendedores selecionados, com formação técnica mais próxima das ciências exatas, têm maior probabilidade de contribuir para a inovação de produtos em suas empresas. Portanto, investir nesses negócios aumentará a chance de sucesso na alocação eficiente dos recursos da incubadora.
Originalidade
A originalidade do artigo consiste na apresentação de relações entre o background do empreendedor e a inovação de produtos, em empresas de base tecnológica incubadas, em um país emergente. Isto realça o valor de algumas características do empreendedor para promover a inovação de produtos.
Propósito
Analizando la asociación entre el fondo del emprendedor y la innovación en productos, este artículo propone que algunas características del emprendedor están asociadas con la innovación de productos en empresas incubadas.
Metodología
El estudio involucró a 95 empresas de base tecnológica en Brasil. Los cuestionarios se enviaron a 461 empresas incubadas de base tecnológica en el estado de São Paulo, de las cuales 112 respondieron. Sin embargo, sólo 95 cumplieron los criterios establecidos en la investigación, que se analizaron a través de la regresión logística.
Resultados
Se ha identificado que las empresas cuyos emprendedores poseen formaciones académicas más cercanas a las ciencias exactas promueven más innovaciones en productos, independientemente del tamaño de la organización. Además, en empresas menores, además de la formación académica cercana a las ciencias exactas, la experiencia del emprendedor en la empresa también mostró asociación positiva con relación a la intensidad con la que dichas empresas innovan en productos.
Implicaciones prácticas
Los resultados indican que los emprendedores seleccionados, tomando en consideración su formación técnica más cercana a las ciencias exactas, son más probables de contribuir con la innovación de productos en sus empresas. Por lo tanto, invertir en estos negocios aumentará la probabilidad de éxito en la asignación eficiente de los recursos de la incubadora.
Originalidad
La originalidad del documento es reflejada por la presentación de relaciones entre el fondo del emprendedor y la innovación de productos en empresas incubadas de base tecnológica en una economía emergente, resaltando el valor de algunas características del fondo del emprendedor para promover la innovación de productos.
Details
Keywords
- Product innovation
- Entrepreneur background
- Firms’ incubator
- Technology-based firms’ incubators
- Incubadoras de empresas
- Inovação de produto
- Background do empreendedor
- Empresas incubadas de base tecnológica
- Incubadoras de empresas
- Innovación de producto
- Antecedentes del empresario
- Empresas incubadas de base tecnológica
Muhammed Abu Nasra and Amalya Oliver
This study examines the social and human capital of successful Arab and Jewish technological entrepreneurs in Israel, and explores how human and social capital differ between…
Abstract
Purpose
This study examines the social and human capital of successful Arab and Jewish technological entrepreneurs in Israel, and explores how human and social capital differ between technology-based industries.
Design/methodology/approach
A quantitative study was conducted using a sample of 1,184 technology-based ventures from two technology-based industries—life science (LS) and information technology (IT)—that were founded by Jewish and Arab entrepreneurs.
Findings
The results show that in the LS industry, successful Arab entrepreneurs possess higher human and social capital compared with Jewish entrepreneurs. However, in the IT industry, the Jewish entrepreneurs possess higher human and social capital. These findings reflect the deeper entrepreneurial challenges and opportunities regarding ethnic entrepreneurs' ability to break through technology-based industries. Future research directions are provided.
Originality/value
This study makes two contributions to the theoretical understanding of ethnic entrepreneurship and technology-based ventures. First, this study focuses on the impact of human and social capital on economic growth in the context of technological entrepreneurship in technology-based industries, since the ethnic entrepreneurship literature has mainly focused on traditional industries. Second, this study examines the effect of the founders' ethnicity, and explores how human and social capital factors vary across industries due to their specific contextual characteristics.
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The focus of this chapter is assessment of effectiveness of support infrastructure for technology-based businesses. The chapter aims to examine the effects of physical…
Abstract
The focus of this chapter is assessment of effectiveness of support infrastructure for technology-based businesses. The chapter aims to examine the effects of physical infrastructure including incubators and science parks on the level of innovation activity and performance of new technology-based firms. It reviews evidence from Western countries comparing various assessments of the impact of science parks on the firms. The chapter is set to examine the development of the science park movement in Russia; it explores the empirical evidence from a case-study university in an attempt to analyse the shortcomings in present state of the support infrastructure in Russia from point of view of technology-based companies.
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