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Tom Haggerty, Leader of the Washington, D.C. Online Users' Group, chaired an Online User Workshop at NICE II — the Information Industry Association sponsored meeting in Washington, D.C. in April. The Workshop was lively and well attended. A restriction on the physical size of the platform resulted in a two‐tier panel — the Panel proper and ‘First Row Participants’. On the panel Tom Haggerty was joined by Diana Danko of the Northern Ohio, ASIS group, Robert Donati of Lockheed Information Service (Dialog), Paul Hennrikus of Congressional Information Service (CIS), Marjorie Hlava of both the New Mexico and Southwestern Library Association Users Groups and Gerri Lawrence of the Kansas City Users Group. The three first row participants were Kay Durkin of Bibliographic Retrieval Services (BRS), Lynne Morris of the Medline Users Group of the Midwest and Susan Woodford of the New England Online Users Group.

This multi-day lesson involves grade 2-grade 4 students in exploring the life and achievements of Susan B. Anthony. It provides opportunities for students to investigate events associated with the Women’s Rights Movement as well as issues related to women’s right to vote, work, and to receive an education. This three-day learning cycle lesson will provide students with a better understanding of women’s suffrage as well as the time period and contributions of women leaders. Day 1 begins with a simulation of gender bias and follows with a Quickwrite and read aloud. On the second day, students will participate in station activities. On the third day, students will use a Bio Cube to describe the activities of a current woman reformer and how those acts have impacted U.S. history.

Looks at the 2000 Employment Research Unit Annual Conference held at the University of Cardiff in Wales on 6/7 September 2000. Spotlights the 76 or so presentations within and shows that these are in many, differing, areas across management research from: retail finance; precarious jobs and decisions; methodological lessons from feminism; call centre experience and disability discrimination. These and all points east and west are covered and laid out in a simple, abstract style, including, where applicable, references, endnotes and bibliography in an easy‐to‐follow manner. Summarizes each paper and also gives conclusions where needed, in a comfortable modern format.

Wonders whether companies actually have employees best interests at heart across physical, mental and spiritual spheres. Posits that most organizations ignore their workforce – not even, in many cases, describing workers as assets! Describes many studies to back up this claim in theis work based on the 2002 Employment Research Unit Annual Conference, in Cardiff, Wales.

On April 2, 1987, IBM unveiled a series of long‐awaited new hardware and software products. The new computer line, dubbed the Personal Systems 30, 50, 60, and 80, seems destined to replace the XT and AT models that are the mainstay of the firm's current personal computer offerings. The numerous changes in hardware and software, while representing improvements on previous IBM technology, will require users purchasing additional computers to make difficult choices as to which of the two IBM architectures to adopt.

At a recent inquest upon the body of a woman who was alleged to have died as the result of taking certain drugs for an improper purpose, one of the witnesses described himself as “an analyst and manufacturing chemist,” but when asked by the coroner what qualifications he had, he replied : “I have no qualifications whatever. What I know I learned from my father, who was a well‐known ‘F.C.S.’” Comment on the “F.C.S.” is needless.

The authors have constructed a model which breaks down customer contact in consuming a service into six steps: search, arrival, pre‐contact, contact, withdrawal, follow‐up. They argue that this “journey” should be mapped out by service organisations and the key points carefully managed.

The basic family unit is an important institution whose scope and function has changed greatly over the past one hundred years. The contemporary form of the family is understood as “conjugal and nuclear.” This implies a greater emphasis than previously on individual roles and relationships within the private sphere of the contemporary family. Additionally, the family is understood to have lost many of its former functions, further separating itself from the external world. The separation has further stripped the family from many of the roles it once had, with traditional familial functions performed by other institutions.

The following classified, annotated list of titles is intended to provide reference librarians with a current checklist of new reference books, and is designed to supplement the RSR review column, “Recent Reference Books,” by Frances Neel Cheney. “Reference Books in Print” includes all additional books received prior to the inclusion deadline established for this issue. Appearance in this column does not preclude a later review in RSR. Publishers are urged to send a copy of all new reference books directly to RSR as soon as published, for immediate listing in “Reference Books in Print.” Reference books with imprints older than two years will not be included (with the exception of current reprints or older books newly acquired for distribution by another publisher). The column shall also occasionally include library science or other library related publications of other than a reference character.

Reports from the Phoenix, Arizona Public Library on the process of physically linking online catalogues with the community college district, a DRA site, for resource sharing and other co‐operative projects. Addresses the issue of foreign language collections in a culturally and linguistically diverse area,focusing on the implications for acquisitions and cataloguing methods.