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Informal groups of professional workers are forming online communities to create and share information with each other. This paper offers an analysis of an online community of news reporters. Through participant observation in the group electronic discussion, and analysis of archival copies of the group conversation, the authors explore the ways in which this group requests and offers assistance to each other. The types of information created are examined and the temporal characteristics of the group are explored. The analysis revealed a vibrant online community of professionals who use the online communication medium to compliment professional face to face meetings and other forms of communication such as newsletters and journals.

The purpose of this article is two‐fold: to provide guidance on how to present persuasive web site redesign presentations to library stakeholders; and to introduce screen capture software as an effective and persuasive tool for usability studies to both record data and promote redesign recommendations to library stakeholders.

Includes a review of the literature summarizing effective techniques used to create persuasive presentations and recounts how Camtasia Studio, Techsmith's screen capture software, was employed by the Usability Committee at Texas A&M University Libraries to record usability tests and present the committee's redesign recommendations to library administration and staff.

Screen capture software in conjunction with effective presentations can have a positive impact on library‐wide buy‐in for web site redesign initiatives.

Will be of interest to usability committees who want to streamline data recording and distribution techniques, as well as provide colleagues with a more compelling “data‐rich” option for the presentation of findings.

“Is there reason to believe that top management might be receptive to dramatically expanded HRM involvement in decision making? Yes, because intense competition and unprecedented environmental changes, particularly in the last two years, have irreversibly changed the way successful businesses must be run… Therefore, top management… should support a new vision of the HRM function, especially a vision that enhances corporate performance.” (Anderson & Fenton, 1993:73)