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The purpose of this paper is to explain to readers how intelligent systems can fail and how artificial intelligence (AI) safety is different from cybersecurity. The goal of cybersecurity is to reduce the number of successful attacks on the system; the goal of AI Safety is to make sure zero attacks succeed in bypassing the safety mechanisms. Unfortunately, such a level of performance is unachievable. Every security system will eventually fail; there is no such thing as a 100 per cent secure system.

AI Safety can be improved based on ideas developed by cybersecurity experts. For narrow AI Safety, failures are at the same, moderate level of criticality as in cybersecurity; however, for general AI, failures have a fundamentally different impact. A single failure of a superintelligent system may cause a catastrophic event without a chance for recovery.

In this paper, the authors present and analyze reported failures of artificially intelligent systems and extrapolate our analysis to future AIs. The authors suggest that both the frequency and the seriousness of future AI failures will steadily increase.

This is a first attempt to assemble a public data set of AI failures and is extremely valuable to AI Safety researchers.

New technologies, including artificial intelligence (AI), have helped us begin to take our first steps off Earth and into outer space. But conflicts inevitably will arise and, in the absence of settled governance, may be resolved by force, as is typical for new frontiers. But the terrestrial assumptions behind the ethics of war will need to be rethought when the context radically changes, and both the environment of space and the advent of robotic warfighters with superhuman capabilities will constitute such a radical change. This essay examines how new autonomous technologies, especially dual-use technologies, and the challenges to human existence in space will force us to rethink the ethics of war, both from space to Earth, and in space itself.

Smart scenarios related to industries or cities, characterized by intensive technology transfer and use of innovative and disruptive technologies, have been in the spotlight either on academic or organizational discussions, especially those with a technocentric focus. Among these technologies, artificial intelligence (AI) emerges as the most challenging one due to its complexity. Therefore, this chapter aims to address AI, in particular the future of the labor market, exploring the challenges regarding the skills required in the context of AI technology, addressing its uses, challenges, and benefits. In order to achieve this goal, a systematic review was conducted on the extant literature using the methodology Methodi Ordinatio. The results show that the current literature is gradually changing from a more critical and negative view of AI to a more optimistic one, with more positive approaches and expectations regarding its benefits. As practical implications, the findings can be used as a guide for governments to develop strategies aiming to deal with upcoming challenges, especially regarding future jobs and employability.

Purpose: The purpose of this chapter is to elaborate on the major conceptual and practical considerations of the use of robots, artificial intelligence and service automation (RAISA) in travel, tourism, and hospitality companies (TTH).

Design/methodology/approach: The chapter develops a conceptual framework of the major issues related to the use of RAISA in the travel, tourism and hospitality context.

Findings: The findings indicate that while there is a creeping incursion of RAISA into TTH, there are major concerns that the TTH industry has to consider in regard to automating TTH services.

Practical implications: In a practical sense, the chapter identifies the decisions that TTH industry professionals need to take when dealing with RAISA technologies. Furthermore, the chapter elaborates on the impacts RAISA have on business operations, marketing management, human resources and financial management of TTH companies. The TTH industry has to adjust its practices and communicate with its workforce in ways as not to increase Luddite tendencies and resistance among employees.

Social implications: The analysis shows that there is an upcoming era in which automation of services will be so advanced that wealthy countries may not need to import labour to make up with its own aging workforce, suggesting that RAISA and its further development has the potential for disrupting society and international relations.

Originality/value: This chapter provides a comprehensive review of the issues related to the use of RAISA in the TTH industry, including the drivers of RAISA adoption in tourism, advantages and disadvantages of RAISA technologies compared to human employees, decisions that managers need to take, and the impacts of RAISA on business processes. It shows how macroenvironmental pressures shape the microeconomic decisions to use RAISA in a TTH context.

The purpose of this paper is to identify and explore potential applications of cyborgian technologies within service contexts and how service providers may leverage the integration of cyborgian service actors into their service proposition. In doing so, the paper proposes a new category of “melded” frontline employees (FLEs), where advanced technologies become embodied within human actors. The paper presents potential opportunities and challenges that may arise through cyborg technological advancements and proposes a future research agenda related to these.

This study draws on literature in the fields of services management, artificial intelligence, robotics, intelligence augmentation (IA) and human intelligence to conceptualise potential cyborgian applications.

The paper examines how cyborg bio- and psychophysical characteristics may significantly differentiate the nature of service interactions from traditional “unenhanced” service interactions. In doing so, the authors propose “melding” as a conceptual category of technological impact on FLEs. This category reflects the embodiment of emergent technologies not previously captured within existing literature on cyborgs. The authors examine how traditional roles of FLEs will be potentially impacted by the integration of emergent cyborg technologies, such as neural interfaces and implants, into service contexts before outlining future research directions related to these, specifically highlighting the range of ethical considerations.

Service interactions with cyborg FLEs represent a new context for examining the potential impact of cyborgs. This paper explores how technological advancements will alter the individual capacities of humans to enable such employees to intuitively and empathetically create solutions to complex service challenges. In doing so, the authors augment the extant literature on cyborgs, such as the body hacking movement. The paper also outlines a research agenda to address the potential consequences of cyborgian integration.