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Article
Publication date: 2 January 2009

Stephen Kelly and Alexander Kouzmin

642

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Journal of Management Development, vol. 28 no. 1
Type: Research Article
ISSN: 0262-1711

Content available
Book part
Publication date: 14 November 2016

Robert H. Herz

Abstract

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More Accounting Changes
Type: Book
ISBN: 978-1-78635-629-1

Abstract

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Journal of Manufacturing Technology Management, vol. 33 no. 4
Type: Research Article
ISSN: 1741-038X

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Book part
Publication date: 26 November 2016

Karin Klenke

Abstract

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Qualitative Research in the Study of Leadership
Type: Book
ISBN: 978-1-78560-651-9

Content available
Book part
Publication date: 14 October 2022

Petra Nordqvist and Leah Gilman

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Donors
Type: Book
ISBN: 978-1-80043-564-3

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Book part
Publication date: 30 April 2021

Abstract

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Radical Interactionism and Critiques of Contemporary Culture
Type: Book
ISBN: 978-1-83982-029-8

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Book part
Publication date: 29 January 2024

Rebecca Dickason

While the main emotional labor strategies are well-documented, the manner in which professionals navigate emotional rules within the workplace and effectively perform emotional…

Abstract

Purpose

While the main emotional labor strategies are well-documented, the manner in which professionals navigate emotional rules within the workplace and effectively perform emotional labor is less understood. With this contribution, I aim to unveil “the good, the bad and the ugly” of emotional labor as a dynamic theatrical performance.

Methodology/Approach

Focusing on three geriatric long-term care units within a French public hospital, this qualitative study relies on two sets of data (observation and interviews). Deeply rooted within the field of study, the chosen methodological approach substantializes the subtle hues of the emotional experience at work and targets resonance rather than generalization.

Findings

Using the theatrical metaphor, this research underlines the role of space in the practice of emotional labor in a unique way. It identifies the main emotionalized zones or emotional regions (front, back, transitional, mixed) and details their characteristics, before unearthing the nonlinearity and polyphonic quality of emotional labor performance and the versatility needed to that effect. Indeed, this research shows how health-care professionals juggle with the specificities of each region, as well as how space generates both constraints and resources. By combining static and dynamic prisms, diverse instantiations of hybridity and spatial in-betweens, anchored in liminality and trajectories, are revealed.

Originality/Value

This research adds to the current body of literature on the concept of emotional labor by shedding light on its highly dynamic and interactional nature, revealing different levels of porosity between emotional regions and how the characteristics of each type of area can taint others and increase/decrease the occupational health costs of emotional labor. The study also raises questions about the interplay of emotional labor performance with the level of humanization/dehumanization of elderly people. Given the global demographics about an aging population, this gives food for thought at a social level.

Details

Emotion in Organizations
Type: Book
ISBN: 978-1-83797-251-7

Keywords

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Book part
Publication date: 30 September 2021

Mike O'Donnell

Abstract

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Crises and Popular Dissent
Type: Book
ISBN: 978-1-80043-362-5

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560

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International Journal of Physical Distribution & Logistics Management, vol. 42 no. 2
Type: Research Article
ISSN: 0960-0035

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Book part
Publication date: 30 October 2009

Abstract

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Advances in Library Administration and Organization
Type: Book
ISBN: 978-1-84950-580-2

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