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Knowledge management really does make a difference; it is not just an academic idea. There are lots of case studies and examples of knowledge management activities having a significant impact on the results of an organization, and some examples will be cited in the body of the paper. However, Knoco’s Bird Island serious game is one of the quickest, easiest, and most enjoyable ways to make the point. The paper aims to discuss these issues.

This paper will review how Knoco’s Bird Island serious game is played. It will also discuss the results of over the almost 20 years that it has been played: what participants have experienced, what has been learned, and most importantly, the data that have been collected that help prove that sharing knowledge is a very powerful thing to do.

By using three different KM processes (after action reviews, peer assists, and best practice sharing) results of the activity go from abysmal to unbelievable, increasing by an average of 258 per cent, all because of reflecting, sharing, and learning. Even if participants want to continue to be sceptical of the results that making better use of their organization’s knowledge can have and they think they can only attain a fraction of this, 10 per cent of the demonstrated result is still almost 26 per cent. Isn’t that worth at least giving it a try?

Knoco has been running their serious game for almost two decades and have the data to prove it.

Recently, the sharing economy has attracted considerable attention. This emerging paradigm is driven by powerful technological forces and has the potential to change the way consumers access very important markets such as the car market. Indeed, access-based consumption may attract more participants as it enables consumers’ freedom of lifestyle and more flexible identity projects. The empirical literature has so far paid very little attention to car sharing services; when it has, it has focussed mainly on people who are already using them. The purpose of this paper is to consider the drivers behind the adoption intention of car sharing services.

A large multinational survey is carried out in three European capitals: London, Madrid and Paris. Using quota sampling, 2,159 licensed car drivers are recruited through the online panel of TNS Sofres. The sample is representative of the population of licensed car drivers in each city. The questionnaire is developed using established scales from previous research. An OLS regression analysis is performed to test our hypotheses, with a likelihood of choosing a car sharing option as the dependent variable.

The study demonstrates that knowledge, environmentalism, possession-self link and involvement with cars are important determinants of consumer behaviour in the car sharing services market. In addition, the user demographics suggest a target market of younger, predominantly male and urban customers. The empirical findings are consistent across the three capital cities, implying that providers can market their car sharing services in a similar manner.

As important determinants of consumer behaviour in the car sharing services market are underlined, several managerial implications arise from the study. Car sharing providers should promote awareness to help people not only to expand their experience with the service but also to be informed about the potential environmental benefits. Further, a stronger possession-self link in the automotive context is suggestive of a greater willingness to use car sharing systems. Managers should also take into account that it is much more difficult to engage individuals in car sharing services who are highly involved with car, than those who express very little attachment to the product. As people under 45 years old are far more likely to use these services, this generation effect is progressively moving the frontiers of the car retailing sector to a broader mobility service sector.

The foremost contribution of this paper is to demonstrate empirically how consumer intention to use car sharing is driven. To do so, the study addresses the general population of car drivers, interviewing users of the service as well as non-users.

Although communal forms of leadership are being called for to provide contemporary organizations with more responsive leadership platforms, the paper can find no compelling description as to how such leadership might develop in a world of hierarchy. The purpose of this paper is to fill this void.

Attempting to comprehend the sharing of leadership will require contemplation of unconventional approaches in opposition to the dominant logic associated with conventional organizational leadership. One current example of such unorthodox deliberation is the emerging awareness of the Grateful Dead's influence on business management and leadership. Accordingly, the paper examined and interpreted the experiences and expressed beliefs of Jerry Garcia of the Grateful Dead to offer a conceptualization of how shared leadership could emerge in traditional organizational settings.

The analysis indicates that Jerry Garcia exhibited aspects of transformational leadership, servant leadership, and authentic leadership that allowed him to influence the environment needed for the emergence of shared leadership.

As a single case study, the primary limitation is one of generalizability. The paper accepts the trade-off, however, due to the significant conceptual insights available with a case methodology.

Without greater understanding of how shared leadership might unfold practitioners will assume the construct of shared leadership is laudable but naïve. The paper must begin developing plausible conceptualizations if the notion of sharing leadership is to be taken more seriously in organizations.

The paper offers a counterintuitive, counterculture conceptualization of how shared leadership could emerge and flourish in traditional hierarchical settings.

This study aims to advance the existing analytic model to include staff allocation information at the district level. Maintaining adequate size of staff is essential to law enforcement agencies' ability to ensure social order, fight crime and, increasingly, deliver a widening range of social services. Review of the scientific literature on police size of force and staffing calculation models indicates that this line of inquiry (i.e. manpower analysis) is attentive to population size and workload demands but generally inattentive to how service demands are affected by community-level variables. Current staffing calculation models specify number of staff needed for a jurisdiction but do not inform the allocation of personnel across districts within the jurisdiction.

To address this problem, the current study illustrates an enhanced analytic model to provide law enforcement staffing recommendations for a southern coastal county. An integrated per capita-workload manpower analysis model first factors the minimum number of law enforcement deputies needed per population size served and recent history workload demands and then executes the six-step workload model process. This study enhances staffing analysis by adding an additional seventh arithmetical step indicating the staffing needs by districts across a jurisdiction.

The results from the integrated per capita-workload analysis indicate the need to hire additional deputies to meet current and future demands.

Discussion centers on the need to include drivers of police services identified but not measured in this study's application of the hybrid manpower analysis model and its replication potential.

This study aims to examine the usability of three popular electronic reading devices (e-readers) to determine which device provides the best functionality for individuals with print disabilities. Adaptability and flexibility for use with assistive technology are also evaluated.

This study reports the results of a usability test of e-readers and their potential for use by individuals with print disabilities. Students enrolled in a School of Library and Information Science evaluated and compared the devices through a series of tasks designed to measure functionality. Participants completed a series of questionnaires and engaged in small group discussion about the efficacy of the devices. Likert scales and open-ended evaluation were employed in the evaluation and analysis.

Two of the three devices examined offered no accessibility features for individuals with low or no vision who require assistive technologies to use information and communication technologies. The third device, while offering greater universal access functionality for individuals with mild-to-moderate print disabilities, also had weaknesses for individuals with severe print disabilities.

With the rapid deployment of e-readers, little research has been completed measuring the accessibility and functionality for individuals with print disabilities in library or educational environments. The paper provides data on the usability of e-readers for users with print disabilities and recommendations for adopting e-reader use in libraries and educational environments. It will inform and guide information professionals seeking to provide greater access to resources for patrons with specialized access needs.

This paper aims to explore residents' perceptions of a refurbishment programme to sheltered housing schemes and its impact on their well-being.

The methodology draws upon a realist evaluation framework. Four participatory appraisals (PAs) and 19 interviews with residents were conducted in the sheltered housing schemes. Ages of participants ranged from 50 to 99 years.

Two categories of residents were identified: healthy active older adults and older frail adults (or over 85+). Residents said their social and emotional well-being improved from the provision of indoor and outdoor communal areas. Older frail residents only accessed the new communal spaces when staff took them in their wheelchairs. The physical changes increased opportunities for social connections for residents. Conservatories and sensory gardens were most popular. Residents felt that structured activities in the new spaces and digital training would improve their social activities.

The participatory methods spanned over an hour, and some residents felt too tired to complete the full session.

A practical limitation was that some sensory rooms were not fully completed at the time of the evaluation.

This paper adds the following: Perceptions of residents of a refurbishment programme in sheltered housing and the impact on their well-being. Perceptions of residents about social activities after a refurbishment programme. Perceptions of residents about the impact of physical changes to their sheltered housing schemes and impact on their internal accessibility to the improvements.

In the 1970s and 1980s, studies of the unpaid household and family labor of upper-class women linked this labor to class reproduction. In recent years, however, the topic of class has dropped out of analyses of unpaid labor, and such labor has been ignored in recent studies of elites. In this chapter, drawing primarily on 18 in-depth interviews with wealthy New York stay-at-home mothers, we look at what elite women’s unpaid labor consists of, highlighting previously untheorized consumption and lifestyle work; ask what it reproduces; and analyze how women themselves interpret and represent it. In the current historical moment, elite women face not only the cultural expectation that they will work for pay, but also the prominence of meritocracy as a mechanism of class legitimation in a diversified upper class. In this context, we argue, elite women’s unpaid labor serves to reproduce “meritocratic” dispositions of children rather than closed, homogenous elite communities, as identified in previous studies. Our respondents struggle to frame their activities as legitimate and productive work. In doing so, they not only resist longstanding stereotypes of “ladies who lunch” but also seek to justify and normalize their own class privileges, thus reproducing the same hegemonic discourses of work and worth that stigmatize their unpaid work.

This paper aims to explore the interactions of social learning and career navigation and their associated implications for women in military service.

Social learning theory (Bandura, 1977) exposes and aids in understanding the ability of an organization’s members to reconcile their personal experiences, socialization and observations. Drawn from a larger qualitative study of gender in the US military, this study highlights the US military’s rigorous socialization practices and the reliance on communal memory and social learning including matters pertaining to gender including career navigation.

Military servicewomen use these processes to learn military culture, acceptable behaviors, institutional norms and organizational realities for career navigation reflective of gender.

This article presents a novel exploration of gender in the military as it pertains to social learning and career progression.