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Service supplier selection is a multi-criteria decision-making (MCDM) problem assuming a strategic role for the competitiveness of high-tech manufacturing companies. Nevertheless, especially for service quality evaluation, there is little empirical evidence of the practical usefulness of MCDM methodologies. Aiming to cover this gap between theoretical approaches and empirical applications, the purpose of this paper is to propose a fuzzy extended analytic hierarchy process (FEAHP) approach for service supplier evaluation.

A hybrid approach which combines some of the strengths of the analytic hierarchy process (AHP) and of the fuzzy set theory is presented, as organized into five steps. A case study is used to evaluate the applicability in a real company context.

The usability of the approach is demonstrated in an aerospace company for solving the supplier selection problem of a business software whose applications are still in infancy: a Test Data Management System (TDMS). The illustrative application contains both “general” criteria to be used for other service supplier selection contexts as well as service-specific criteria related to software selection.

Even if the application regards the selection of a software supplier, the methodology can be generically extended to other services’ selection in complex manufacturing industries through the personalization of some criteria.

Implications can be derived both for business managers involved into the decision-making process and for suppliers identifying the most promising features of software quality.

The originality consists in the combination into a hybrid approach of the strong points of the AHP with the fuzzy set; the inclusion of multiple perspectives of decision criteria for service supplier selection, basically the “software product” and “supplier” ones; a real empirical application to test and demonstrate the efficacy and the practical utility of the proposed approach.

This paper aims to identify and assess the key criteria for selecting green suppliers in the United Arab Emirates (UAE) construction industry.

A total of 20 criteria were identified and shortlisted through an extensive literature review. These criteria were grouped into four categories: technical and commercial bid, company characteristics, environmental and socioeconomic. A questionnaire was then developed and distributed to construction professionals in the UAE. A total of 39 professionals responded to the survey including contractors, consultants, owners and suppliers. The respondents performed pairwise comparisons among the selection criteria. Data was then analyzed using the Expert Choice Software.

The research findings highlighted that the technical and commercial bid category was ranked as the most important with a weight of 0.338, followed by socioeconomic, company characteristics and environmental categories weighing 0.239, 0.225 and 0.199, respectively. The UAE construction professionals also ranked health and safety, material’s quality and tender price as the top three most important criteria when selecting a sustainable supplier.

This research addresses the lack of literature toward green supplier selection in the UAE. In addition, it assists contractors in selecting the appropriate supplier and promotes sustainable practices in the construction industry.

Material suppliers play an important role in the successful delivery of construction projects. Selecting the appropriate supplier is of paramount importance to project success. Several methods can be used to evaluate and select the best-fit suppliers. However, the selection criteria in such methods are primarily based on traditional construction projects rather than sustainable construction projects. Recently, there is an increase in the number of sustainable construction projects in the UAE. Therefore, identifying and assessing the key criteria for selecting green suppliers is needed. This paper fills the gap in literature as to selecting green suppliers in construction projects.

In 2016, the ISO/TS 16949 quality management standard for the automotive industry evolved to IATF 16949. The update brought new requirements that need to be analyzed before being implemented in organizations. Therefore, the purpose of this article is to propose guidelines to assist organizations in the automotive sector in the implementation of the elements added in the update to the IATF 16949 standard.

To fulfill this objective, the identification and analysis of the elements added in the evolution from ISO/TS 16949 to IATF 16949 was carried out, and four case studies were conducted in Brazilian automotive companies.

The main elements added to IATF 16949 with the update of the standard are the use of process failure mode effects analysis (PFMEA) for risk analysis; the development of a communication channel for employees to report cases of misconduct and non-conformities; procedures for controlling repaired/reworked products and temporary changes; and the inclusion of autonomous maintenance for the full implementation of total productive maintenance (TPM).

The main practical implication/contribution of the research is the proposed guidelines, which can support managers and automotive companies that want to implement, or will go through, the IATF certification process. The article's originality lies in the combination of a theoretical framework and case study analyses to develop the guidelines.

Given the significant impact of implementing enterprise resources planning (ERP), managerial adaptation of ERP offers a useful method of further maximizing the benefits of this system. This study employs a technology adaptation perspective and case research methodology to examine three dimensions of alignment between organization and ERP system. Four medium size electronic component manufacturers are selected, which are typical of domestic companies that could afford and implement ERP. From the findings of the case study, this research attempts to build a theoretical model of prescribing management strategies for implementing ERP. The findings indicated that the requirement for successful alignment between the system and organization falls into two categories. The alignment issues in the two categories help explain the working of process integration in the organization and also how to reduce the alignment gap. To summarize, this study proposes an adaptation framework containing a set of propositions and hypotheses to delineate the relevant research issues.

Performance measurement (PM) of any supply chain is prerequisite for improving its competitiveness and sustainability. This paper develops a framework for supply chain performance measurement (SCPM) for agriculture supply chain (ASC) based on internet of things (IoT). Moreover, this article explains the role of IoT in data collection and communication (SC visibility) based on the supply chain operation reference (SCOR) model.

This research identifies various key performance indicators (KPIs) and also their role in SCPM for improving its sustainability by using SCOR. Further, Shannon entropy is utilized for weighing the basic processes of SCPM and by using weights, fuzzy TOPSIS is applied for ranking of identified KPIs at metrics level 2 (deeper level).

“Flexibility” and “Responsiveness” have been reported as two most important KPIs in IoT based SCPM framework for ASC towards achieving sustainability.

In this research, metrics are explained only at SCOR level 2. But, this research will guide the managers and practitioners of various organizations to set their benchmark for comparing their performance at different levels of business processes. Further, this paper has managerial implications to develop an effective system for PM of IoT based data-driven ASC.

By using IoT based data driven system, this article fills the gap between SCPM by measuring different SC strategies in their performance measurable form of reliable, responsive and asset management etc.

Two aspects of the selection and evaluation of software packages are reviewed: the strategy for evaluation and selection, and criteria that might be applied in selection. The evaluation and selection of a software package should be approached as a project. Appropriate strategies for the selection and evaluation of software packages can be based on information systems methodologies. The main stages in the project are: definition of objectives, evaluation of options, definition, selection and design, implementation and evaluation and maintenance. A system requirements specification is an important document in this process. Software selection must be guided by appropriate criteria. General criteria are cost, lifetime and life history, originator, supplier, support, maintenance, technical considerations and compatibility, ease of use, interfaces and integration. In addition specific criteria must be developed for specific categories of packages. A checklist of criteria for database packages is given.

This paper seeks to propose a new approach for tackling the uncertainty and imprecision of identifying suitable supplier offers, evaluating these offers and choosing the best alternatives in bi‐negotiation. In a build‐to‐order supply chain, the handling of uncertainties is addressed by a real time information sharing system and appropriate supplier selection.

A methodology integrated analytic hierarchy process (AHP) with bi‐negotiation agents based on the multi‐criteria decision‐making approach and software agent technique is then developed to take into account both qualitative and quantitative factors in supplier selection.

During the decision‐making between buyer and suppliers, the AHP process matches product characteristics with supplier characteristics. Next, agents assist the user in the debate to negotiate a joint representation of the supplier chosen and automatically justify proposals with this joint representation.

This study focused on a multi‐attribute negotiation mechanism including qualitative conditions, which enables automated negotiation on multiple attributes. Finally, a fuzzy membership function represented the joint representation's cognition for each condition such as quantity, price, quality, and delivery for the outsourced component. A case study in a high‐end computer manufacturing company is given to demonstrate the potential of the methodology.

There is sufficient literature on green knowledge regarding supplier selections. Notwithstanding, there are hardly any empirical studies that analyze green knowledge toward supplier selection through the lenses of green intellectual capital (GIC). This paper aims to analyze green knowledge development toward supplier selection through the lenses of GIC.

This study uses an exploratory case study approach involving seven public universities in Ghana. A purposive sampling technique was used in selecting respondents who were interviewed through face-to-face and focus group discussions with a semistructured interview guide. Atlas ti software was used to generate themes for discussion.

The findings of this study attribute the nonapplication of green criteria to supplier selection to low knowledge among practitioners. Training, collaboration, opportunities for further studies and affiliation with professional bodies were identified as means to enhance green knowledge. Green human capital factors that support knowledge enhancement include commitment, capability, skills and ease of understanding.

Green procurement practitioners in public universities in developing countries stand little chance of integrating green criteria into supplier selection if they do not develop their level of knowledge.

Selecting green suppliers is a complex issue for public organizations, particularly universities. This study would therefore help equip managers of public universities and procurement practitioners with the relevant GIC knowledge for the successful integration of green credentials into supplier selection.

This paper highlights the importance of knowledge in green supplier selection. To the best of the authors’ knowledge, analyzing the role of GIC in knowledge development is considered the first of this kind of study.

Supplier selection for defence procurement is a crucial function of a Ministry of Defence. The Ministry spends huge amounts of money each year to procure a vast array of equipment, goods and services. The ongoing financial crisis demands less subjective and more cost-saving methods for selecting a supplier. The approach advocated in this article integrates Analytic Hierarchy Process (AHP) with Goal Programming (GP) in order to combine conflicting criteria to select the best suppliers and allocate optimum order quantities among them. This paper presents a model close to real-world situations. Findings demonstrate that cost savings is a feasible result along with a viable combination of conflicting criteria in the suppliers' selection area.

Reports on the rationale used in the selection of a spreadsheet for use in information management and planning operations. Surveys business users and software suppliers to shed light on the criteria adopted in the selection process. Suggests that perceived market leaders and the procurement behaviour of competing organizations have greater influence than a rigorous IT selection strategy.