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Book part
Publication date: 8 July 2021

Eric Knight and Tobias Hahn

Organizational paradoxes must first be recognized by managers before they can respond to them. Yet scholars have adopted different perspectives on how paradoxical tensions…

Abstract

Organizational paradoxes must first be recognized by managers before they can respond to them. Yet scholars have adopted different perspectives on how paradoxical tensions become salient and engender management responses. Some approaches have focused on the socially constituted nature of paradoxes, and others on the inherent aspects of paradoxes in the environment. The authors propose an approach that gives ontological meaning to both the socially constituted and inherent nature of organizational paradoxes. Our approach, which is inspired by quantum physics, opens up new opportunities for engaging with the socio-materiality of paradoxes, how they are measured, and the implications this has on the probabilities of managing organizational responses to paradox.

Details

Interdisciplinary Dialogues on Organizational Paradox: Learning from Belief and Science, Part A
Type: Book
ISBN: 978-1-80117-184-7

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Article
Publication date: 14 November 2016

Shona M. Bettany and Ben Kerrane

This study aims to offer understanding of the parent – child relationship by examining, through a socio-material lens, how one aspect of the new child surveillance…

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1682

Abstract

Purpose

This study aims to offer understanding of the parent – child relationship by examining, through a socio-material lens, how one aspect of the new child surveillance technology market, child GPS trackers (CGT), are rejected or adopted by families, highlighting implications for child welfare, privacy and children’s rights policy.

Design/methodology/approach

The authors gathered netnographic data from a range of online sources (parenting forums, online product reviews, discussion boards) that captured parental views towards the use of CGT and stories of the technology in use and theorize the data through application of a novel combination of neutralisation and affordance theory.

Findings

The research reveals how critics of CGT highlight the negative affordances of such product use (highlighting the negative agency of the technology). Parental adopters of CGT, in turn, attempt to rationalize their use of the technology as a mediator in the parent – child relation through utilisation of a range of neutralisation mechanisms which re-afford positive product agency. Implications for child welfare and policy are discussed in the light of those findings.

Originality/value

The paper presents an empirical, qualitative understanding of parents negotiating the emergence of a controversial new child-related technology – CGT – and its impact upon debates in the field of parenting and childhood; develops the theory of parental style towards parental affordances, using a socio-material theoretical lens to augment existing sociological approaches; and contributes to the debates surrounding child welfare, ethics, privacy and human rights in the context of child surveillance GPS technologies.

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European Journal of Marketing, vol. 50 no. 11
Type: Research Article
ISSN: 0309-0566

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Article
Publication date: 13 November 2020

Andrea Lucarelli, Gregorio Fuschillo and Zuzana Chytkova

Although information technology has been at the centre of attention of political branding for some time, research has traditionally focused mainly on its role in the…

Abstract

Purpose

Although information technology has been at the centre of attention of political branding for some time, research has traditionally focused mainly on its role in the facilitation of communication. This paper aims to unpack the role of information technology in the emergence of new cyber political brands.

Design/methodology/approach

This research uses a dual case study approach that focuses on the relationship between branding, politics and information technology. The analysis focuses on two successful political cyber brands: the Italian Five Star Movement and the Czech Pirate Party. Data collection covering the time frame between their emergence and their political success occurs through netnographic methods.

Findings

Cyber political brands emerge and materialize in different forms. The present analysis allows for a delineation of three conceptual elements that characterize the constitutive interrelationship of information technology in the emergence of cyber political brands. The first conceptual element, organization, refers to how political brands become structured around linked activities. The second conceptual element, orientation, describes how the activities of a political brand are directed to build a specific path and legitimize courses of action. The third conceptual element, operation, delineates the processes that anchor and stabilize the political brands in its “own” culture, establishing specific base activities.

Research limitations/implications

Information technology and the techno-culture emerging around the two cyber party brands can be seen as the possible delineations of new “cleavages” in the form of “information technology-culture” which enables potential electoral success.

Originality/value

The present study by offering the conceptualization of the cyber political brand shows how political brands can reflect a type of performative cultural branding where they become able, as a networked-medium, to assemble a specific techno-culture. In terms of political brand development, the current analysis offers a framework that allows us to consider the process of political party development in a new fashion.

Details

European Journal of Marketing, vol. 55 no. 4
Type: Research Article
ISSN: 0309-0566

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Article
Publication date: 9 May 2016

Christian Fuentes and Cecilia Fredriksson

The purpose of this paper is to explore, illustrate, and conceptualize how sustainability service is performed and the role it plays in the promotion of sustainable…

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3478

Abstract

Purpose

The purpose of this paper is to explore, illustrate, and conceptualize how sustainability service is performed and the role it plays in the promotion of sustainable consumption.

Design/methodology/approach

Theoretically, this paper takes a practice theory approach, conceptualizing the provision of sustainability service as a set of complex, socio-material, and performative practices. Methodologically, this paper draws on an ethnographic study of a retail chain – W-Store – and its sustainability service. Interviews with management and focus group interviews with shop assistants and consumers, as well as observations made in-store, make up the material analysed.

Findings

The provision of sustainability service is accomplished in this case via three service practices; arranging green shopping trails, answering sustainability questions, and promoting sustainability to green consumers in-store. The analysis shows that the retailing of sustainable products is not simply a matter of including sustainability products in the range and instructing shop assistants to promote them. Sustainability service – as enacted at W-Store – was dependent on the successful combination and configuration of human competence (service staff) and IT and organizational artefacts. There also needed to be congruence between consumers and their images and between retailers and the version of sustainability they were enacting. Finally, the provision of sustainability service required an investigative and adaptive organization capable of keeping up as well as developing vis-á-vis changing sustainability discourses and issues. However, once the necessary conditions had been met, sustainability service worked towards promoting sustainable consumption by making green shopping possible, educating consumers on sustainability issues, and motivating them via positive feedback and dialogue.

Originality/value

Underscores the importance of investigating sustainability service and offers both a conceptual approach to and an analysis of this particular type of retail service work.

Details

International Journal of Retail & Distribution Management, vol. 44 no. 5
Type: Research Article
ISSN: 0959-0552

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Article
Publication date: 8 May 2017

Mari Anna Chatarina Skogland and Geir Karsten Hansen

The purpose of the paper is to explore the use of, and challenges associated with, spatial change management strategies. This is done through a discussion on how spatial…

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3400

Abstract

Purpose

The purpose of the paper is to explore the use of, and challenges associated with, spatial change management strategies. This is done through a discussion on how spatial environments may be utilised to effect organisational change. The intention is to provoke new thinking on physical change initiatives and to challenge the often highly deterministic view on the effects of contemporary workspace concepts.

Design/methodology/approach

The paper is structured as a case study-based literature review, drawing on literature from the fields of environmental psychology, organisational branding, corporate real estate and facility management, as well as organisational change management.

Findings

The study indicates that space management strategies may fail because of the lack of understanding of how organisational events and other contextually specific aspects correlate with the physical change initiative. Succeeding with the spatial strategy requires a strong focus on socio-material relationships and the employee meaning-making process during the spatial change process.

Originality/value

Contrary to the traditional and rational focus on functional space management strategies, the paper takes a socio-material approach suggesting that there is a need for more empirically based research into the employee meaning-making process and the role of human and organisational practices in the development of new workplace concepts. Focusing on how organisational members understand and “make use of” spatial environments may substantially improve organisations and building consultants’ abilities to strategically manage the physical change initiative and achieve the intended ends.

Details

Journal of Corporate Real Estate, vol. 19 no. 2
Type: Research Article
ISSN: 1463-001X

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Article
Publication date: 12 September 2016

John Rule, Roger Dunston and Nicky Solomon

This paper aims to provide an account of learning and change in the redesign of a primary health-care initiative in a large metropolitan city in Australia.

Abstract

Purpose

This paper aims to provide an account of learning and change in the redesign of a primary health-care initiative in a large metropolitan city in Australia.

Design/methodology/approach

The paper is based on research exploring the place and role of learning in the re-making of health professional practices in a major New South Wales Government health reform called HealthOne. The analysis and findings presented here make reference to data drawn from a longitudinal ethnographic study (2011-2014) conducted by an inter-disciplinary team of researchers from the University of Technology Sydney. Socio-material and practice-based approaches for understanding learning are used in working with the data.

Findings

There were substantial changes in professional practice, especially in the role of the General Practice Liaison Nurse. Changes, and the learning connected to the changes, were dynamically influenced by the macro-context. HealthOne was a reform initiative with a strong focus on achieving health service redesign and a consistent focus on staff developing new ways of thinking and operating. Although learning was often discussed, it was, for the most part, expressed in general terms, and there was a lack of a formal and well-developed approach to learning collectively and individually.

Originality/value

This research paper will inform future attempts at service redesign in community and primary health contexts and provides a site-specific examination of workplace learning in a context of rapid change.

Details

Journal of Workplace Learning, vol. 28 no. 7
Type: Research Article
ISSN: 1366-5626

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Article
Publication date: 18 May 2015

Jonathan Michael Gander

This paper explores the spatial and material context of a creative production project. Taking the music recording project as an empirical setting, it explores the creation…

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2813

Abstract

Purpose

This paper explores the spatial and material context of a creative production project. Taking the music recording project as an empirical setting, it explores the creation of a pop song and reveals the highly situated character of its management and organization. Making a creative product such as a pop song is a complex endeavor, requiring a large number of decisions involving highly subjective and often contested and contestable judgments. The purpose of this paper is to understand how this is achieved.

Design/methodology/approach

The study is based on observation of musicians and a music producer during the creation of a pop song in a mid-sized recording studio. Interviews were also conducted with the participant musicians and 24 music producers based in the UK. The resulting qualitative data were analyzed using a socio-material perspective to trace the spatial relationships and explore the material organization of the project.

Findings

Producing musical product is achieved through establishing spatial and material relations in order to regulate tasks and roles and manage the challenge of making decisions within temporarily assembled teams engaged in tasks characterized by high levels of uncertainty.

Originality/value

This paper tackles a neglected aspect of creative management, the physical context in which it is carried out. Other sites within the creative industries such as design and film studios, theatre and other performance spaces can usefully be analyzed using the approach and perspective of this research.

Details

Management Decision, vol. 53 no. 4
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 11 May 2015

Christian Fuentes

– The purpose of this paper is to examine and explain what organizes the marketing of retail sustainability.

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4554

Abstract

Purpose

The purpose of this paper is to examine and explain what organizes the marketing of retail sustainability.

Design/methodology/approach

Theoretically, this paper takes a marketing-as-practice approach and makes use of practice theory to conceptualize the marketing of sustainability. Methodologically, an ethnographic study of three Swedish retail chains and their marketing work has been conducted. Interviews with management, observations made at the stores of these three retailers and various marketing texts and images produced by these retailers form the material analysed.

Findings

This paper illustrates three different ways of marketing and enacting sustainability. It shows that sustainability is framed differently and, indeed, enacted differently in order to fit various ideas about who are the responsible consumers. The argument is that rather than consumer demand, supply pressure or media scandals, the marketing of sustainability is in each of the cases studied configured around a specific notion of the responsible consumer. What sustainability work is marketed, through which devices it is marketed, and how it is framed is guided by an idea of whom the retailers’ responsible consumers are, what their lifestyles are, and what they will be interested in. Images of responsible consumers work as configuring agents around which retailing activities and devices are organized.

Originality/value

The paper provides an in-depth analysis of the marketing of sustainability and offers a new explanation about what it is that influences the various approach to sustainable marketing taken by retailers.

Details

International Journal of Retail & Distribution Management, vol. 43 no. 4/5
Type: Research Article
ISSN: 0959-0552

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Article
Publication date: 4 November 2020

Marina Dantas de Figueiredo, Neyliane Maranhão de Castro and Minelle E. Silva

The purpose of this paper is to analyze how changes toward sustainable consumption of electric energy [1] are learned in the workplace, the paper uses a practice-based…

Abstract

Purpose

The purpose of this paper is to analyze how changes toward sustainable consumption of electric energy [1] are learned in the workplace, the paper uses a practice-based approach to organizational learning. This paper focuses on the workplace as a rich environment where social learning is not limited to individuals but is also rooted in the community of practitioners at an organizational level.

Design/methodology/approach

This paper used participative action research through interviews, two focus groups and observations. Departing from the interventions, this paper identified the elements of the practice of energy consumption. This paper further altered elements to intentionally promote the reconfiguration of such practice toward sustainable patterns among the working group.

Findings

The results show that the goal of promoting sustainability through changes in the individual and collective actions and understandings may be achieved through sharing knowledge and keeping knowledge alive within the practices of a community; embedding knowledge in material practices and innovating as an ongoing process. During the research, this paper observed that employees became more aware of sustainable consumption and such self-consciousness prompted behavioral changes in the workplace. Likewise, the new material arrangements adopted in the work environment nudged sustainable energy consumption, which required lower levels of awareness.

Originality/value

This paper contributes to sustainability studies by providing more information on how the learning of sustainable energy consumption happens in the level of social practices. It also contributes to workplace studies by showing that changes in materials, meanings and competences interwove with new dynamics to reshape the practice, foreshadowing more lasting changes toward sustainability.

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Article
Publication date: 11 September 2017

Helen Bound, Yew-Jin Lee and Wei Ying Lim

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253

Abstract

Details

Journal of Workplace Learning, vol. 29 no. 7/8
Type: Research Article
ISSN: 1366-5626

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