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1 – 10 of over 3000Neil Turner, James Aitken and Cecil Bozarth
The purpose of this paper is to examine the nature of supply chain complexity and extend this with literature developed within the project domain. The authors use the lens of…
Abstract
Purpose
The purpose of this paper is to examine the nature of supply chain complexity and extend this with literature developed within the project domain. The authors use the lens of ambidexterity (the ability both to exploit and explore) to analyse responses to complexity, since this enables the authors to understand the application of known solutions in conjunction with innovative ones to resolve difficulties. This research also seeks to investigate how managers respond to supply chain complexities that can either be operationally deleterious or strategically beneficial.
Design/methodology/approach
The authors develop a descriptive framework based on the project management (PM) literature to understand response options to complexity, and then use interviews with supply chain managers in six organisations to examine the utility of this framework in practice. The authors ask the research question “How do managers in supply chains respond to complexities”?
Findings
The case study data show first that managers faced with structural, socio-political, or emergent supply chain complexities use a wide range of responses. Second, over a third of the instances of complexity coded were actually accommodated, rather than reduced, by the study firms, suggesting that adapting to supply chain complexity in certain instances may be strategically appropriate. Third, the lens of ambidexterity allows a more explicit assessment of whether existing PM solutions can be considered or if novel methods are required to address supply chain complexities.
Practical implications
The descriptive framework can aid managers in conceptualising and addressing supply chain complexity. Through exploiting current knowledge, managers can lessen the impact of complexity while exploring other innovative approaches to solve new problems and challenges that evolve from complexity growth driven by business strategy.
Originality/value
This study addresses a gap in the literature through the development of a framework which provides a structure on ways to address supply chain complexity. The authors evaluate an existing project complexity concept and demonstrate that it is both applicable and valuable in non-project, ongoing operations. The authors then extend it using the lens of ambidexterity, and develop a framework that can support practitioners in analysing and addressing both strategically necessary supply complexities, together with unwanted, negative complexities within the organisation and across the supply chain.
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Joana Geraldi, Harvey Maylor and Terry Williams
The purpose of this paper is to contribute to operations management (OM) practice contingency research by describing the complexity of projects. Complexity is recognised as a key…
Abstract
Purpose
The purpose of this paper is to contribute to operations management (OM) practice contingency research by describing the complexity of projects. Complexity is recognised as a key independent (contingent) variable that impacts on many subsequent decisions in the practice of managing projects.
Design/methodology/approach
This paper presents a systematic review of relevant literature and synthesises an integrated framework for assessing the complexities of managing projects.
Findings
This framework comprises five dimensions of complexity – structural, uncertainty, dynamics, pace and socio‐political complexity. These five dimensions present individuals and organisations with choices about how they respond to each type of complexity, in terms of business case, strategic choice, process choice, managerial capacity and competencies.
Originality/value
The contribution of this paper is to provide a clarification to the epistemology of complexity, to demonstrate complexity as a lived experience for project managers, and offer a common language for both practitioners and future empirical studies considering the individual or organisational response to project complexities. The work also demonstrates an application of systematic review in OM research.
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Tillmann Boehme, James Aitken, Neil Turner and Robert Handfield
The sudden arrival of Covid-19 severely disrupted the supply chain of personal protective equipment (PPE) in Australia. This paper aims to examine the development of a…
Abstract
Purpose
The sudden arrival of Covid-19 severely disrupted the supply chain of personal protective equipment (PPE) in Australia. This paper aims to examine the development of a geographical cluster, which, through the application of additive manufacturing (AM), responded to the PPE supply crisis.
Design/methodology/approach
This longitudinal case study focuses on an AM cluster, which was developed to supply PPE in a responsive and flexible manner from 2019/2020. The study gathered data over three stages of cluster evolution: pre, during and post-peak Covid-19.
Findings
The type and nature of exchanges between organizations involved in the cluster established important insights into success factors for cluster creation and development. Using an established complexity framework, this study identifies the characteristics of establishing a cluster. The importance of cluster alignment created initially by a common PPE supply goal led to an emerging commercial and relational imperative to address the longer-term configuration after the disruption.
Practical implications
Clusters can be a viable option for a technology-driven sector when there is a “buzz” that drives and rapidly diffuses knowledge to support cluster formation. This research identifies the structural, socio-political and emergent dimensions, which need to be considered by stakeholders when aiming at improving competitiveness using clusters.
Originality/value
Covid-19 has rapidly and unexpectedly disrupted the supply chain for many industries. Responding to challenges, businesses will investigate different pathways to improve the overall resilience including on-/near-shoring. The results provide insights into how clusters are formed, grow and develop and the differentiating factors that result in successful impacts of clusters on local economies.
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The purpose of this paper is to contribute to the understanding of complexity and its management from an OM perspective, building on and extending the systematic literature review…
Abstract
Purpose
The purpose of this paper is to contribute to the understanding of complexity and its management from an OM perspective, building on and extending the systematic literature review published in this journal in 2011, and provide a foundation for exploring the interactions between complexities and responses.
Design/methodology/approach
The paper takes a subjective view of complexity, focusing on the “lived experience” of managers. It takes an updated systematic literature review, and demonstrates the comprehensiveness of a framework to classify complexities of projects. It reports the findings from 43 workshops with over 1,100 managers.
Findings
First, the complexity framework is effective in aiding understanding. Second, and somewhat unexpectedly, managers were able to identify strategies to reduce the majority of complexities that they faced. Third, the workshops identified a typology of responses to residual complexities.
Research limitations/implications
The framework has demonstrated its utility, and a gap in understanding emergent complexities is identified. The framework further presents the opportunity to explore the recursive nature of complexity and response.
Practical implications
This paper provides a framework that is both comprehensive and comprehensible. The authors demonstrate that complexities can be reduced and provide a means to assess responses to residual complexities, including potentially matching managers to projects.
Originality/value
This work extends the previous systematic review combined with extensive empirical data to generate findings that are having impact in practice, and have the potential to strengthen a relatively neglected area within OM. A research agenda is suggested to support this.
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This paper aims to make the case for continued opportunity for high levels of human well-being under descent conditions characterised by declining economic throughput and…
Abstract
Purpose
This paper aims to make the case for continued opportunity for high levels of human well-being under descent conditions characterised by declining economic throughput and socio-political complexity.
Design/methodology/approach
Relationships between assumptions about human well-being formed within a modern industrial context, the guiding narratives attending these, and the broader cultural influence of ideas from the evolutionary sciences are examined. Alternative ways of making sense of these relationships are explored. The experiences of societies guided by cultural narratives based on different premises to those most influential in industrial societies are reviewed for their implications for human well-being under descent conditions.
Findings
Human experiences of well-being are principally a function of the sources of meaning and associated narratives by which members of a culture make sense of their situation, as these determine the nature of the material and energetic conditions required to live well. Under descent conditions, the narrative of progress that has supported viable societies during the 300-year period of industrial expansion is unlikely to continue serving humanity well. Collective participation in the renewal of guiding cultural narratives is a primary target for efforts to provide continued opportunities for high quality of life to all members of humanity.
Practical implications
The findings point towards specific characteristics of cultural sense-making narratives that may support viable human societies under descent conditions.
Social implications
By moving beyond the default assumption that descent automatically implies decline in human well-being, a barrier may be lowered to more open and mature society-wide engagement in conversations about the present human predicament and effective ways of responding to it.
Originality/value
New connections are identified between perspectives based on biological evolutionary theory and the continued influence of the idea of progress in establishing default assumptions about prospects for human well-being under descent conditions. Experiences of non-industrial societies are taken as the basis for identifying opportunities for human well-being under far more modest material and energetic conditions than those available to the portion of humanity that presently enjoys benefits of industrial development that outweigh the attendant costs.
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Rita Henriikka Lavikka, Riikka Kyrö, Antti Peltokorpi and Anna Särkilahti
Hospital construction projects often suffer from relatively late changes in the project lifecycle, which disrupt the project execution and impact project productivity. The purpose…
Abstract
Purpose
Hospital construction projects often suffer from relatively late changes in the project lifecycle, which disrupt the project execution and impact project productivity. The purpose of this paper is to explore the root causes of changes in hospital construction projects. The paper aims to propose ways to prepare for the changes.
Design/methodology/approach
The study focuses on changes during the construction of new hospital facilities. An explorative, case study research design is utilised. Five case projects from Finland, Sweden and the USA were selected for in-depth analysis. The primary data comprise semi-structured interviews, supported by secondary evidence such as change order documents.
Findings
The findings reveal eight categories for change sources: contracts, and equipment and systems are reflective of the fast-paced healthcare technology and changing user requirements, while external environment comprises changes caused by both regulatory and physical environment. Changes in operations are reflected in the continuous development of treatment methods and processes. The user, owner, designer and contractor initiated changes represent the stakeholder influence. The paper makes a connection between these change sources and project complexity dimension. A framework for change dynamics is introduced, and product and process flexibility is suggested as a suitable method to prepare for and manage changes.
Originality/value
The paper is the first to link construction changes to project complexity factors. The paper argues that changes, when managed appropriately, are not only necessary but also beneficial to large construction projects in a quickly changing environment. The findings guide project stakeholders in implementing project flexibility, in the product and process dimensions, which is a balancing force to project complexity.
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Mogens Frank Mikkelsen and Kirsi Aaltonen
Project complexity has been researched much. The majority of publication is searching for law-like relations or development of descriptive frameworks. More prescriptive knowledge…
Abstract
Purpose
Project complexity has been researched much. The majority of publication is searching for law-like relations or development of descriptive frameworks. More prescriptive knowledge is needed to guide the project managers in navigating the project complexity in project managers' pursuit of success. Identifying the complexities of a given project is a real-world problem for project managers (Mikkelsen et al., 2021). The purpose of the paper is to investigate the research of prescriptive knowledge on the management of project complexity.
Design/methodology/approach
Based on a longitudinally case study, this paper uses Action Design Research (Sein et al., 2011) (ADR) to research the management of project stakeholder complexity. ADR is a variation of action research (AR) with inspiration from design science (Hevner et al., 2004) where an artifact is designed to solve a real-world problem. In this case study, an information system was configured in collaboration with the project managers of the recipient organization.
Findings
The findings from the research project are presented using the affordance theory (Gibson, 1977) as a framing concept and give special attention the affordance perception (Pozzi et al., 2014). Among the project managers, who were very engaged in the co-design, the majority refrained from activating the information system and got the outside view from the stakeholders. Interviews afterward identified “fear of bad project ratings from the stakeholder” as the main course of resistance to deploy the surveying information system.
Originality/value
The paper contributes on two levels. The paper presents a novel approach to researching project complexity based on engaging the stakeholder in generating a common perception of the ongoing state of the projects. The paper also contributes insights into reasons for reluctance on the part of the participants (the project managers) of the recipient organization and hereby adds to the understanding of the organizational change aspect of AR in the research of project management. The paper concludes with the identified benefits of using ADR in research on project complexity management and gives recommendations for future research.
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The purpose of this paper is to provide a systematic classification for frameworks, methods, and models of in-project quantitative risk analysis (IQRA) for the last 30 years.
Abstract
Purpose
The purpose of this paper is to provide a systematic classification for frameworks, methods, and models of in-project quantitative risk analysis (IQRA) for the last 30 years.
Design/methodology/approach
An extensive literature review is conducted to identify pertinent IQRA works. Identified IQRA frameworks/methods/models are then classified on the basis of commonalities in key attributes and assumptions. Linkages between each category of IQRAs and dimensions of complexity are also observed.
Findings
Around 70 key publications on IQRAs are identified. Major attributes for each work are described. Five distinct categories of IQRAs emerge with unique linkages to complexity dimensions. An analytical framework in the form of a matrix is presented to illuminate evolution on modeling characteristics and to indicate a relationship between respective category and dimensions of project complexity.
Research limitations/implications
The research coverage is intended to be comprehensive but it is by no means exhaustive. This study highlights research opportunities in IQRAs and the possible extension toward in-project quantitative complexity analysis (IQCA).
Practical implications
The proposed matrix provides guidance to practitioners to select the appropriate category of IQRAs for a specific project complexity type in a contingency fashion. The study highlights lessons from development and utilization of IQRAs. Outstanding issues from IQRAs are discussed to avoid similar drawbacks for IQCAs.
Originality/value
This study provides an original framework/matrix to classify extant works in IQRAs. It also establishes an association between IQRAs and the emerging conceptual works of complexity.
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Tillmann Boehme, Joshua Fan, Thomas Birtchnell, James Aitken, Neil Turner and Eric Deakins
Delivering housing to resource-constrained communities (RCCs) is a complex process beset with difficulties. The purpose of this study is to use a complexity lens to examine the…
Abstract
Purpose
Delivering housing to resource-constrained communities (RCCs) is a complex process beset with difficulties. The purpose of this study is to use a complexity lens to examine the approach taken by a social enterprise (SE) in Australia to develop and manage a housebuilding supply chain for RCCs.
Design/methodology/approach
The research team used a longitudinal case study approach from 2017 to 2022, which used mixed methods to understand the phenomenon and gain an in-depth understanding of the complex issues and problem-solving undertaken by an SE start-up.
Findings
Balancing mission logic with commercial viability is challenging for an SE. The supply chain solution that evolved accommodated the particulars of geography and the needs of many stakeholders, including the end-user community and government sponsors. Extensive and time-consuming socialisation and customisation led to a successful technical design and sustainable supply chain operation.
Practical implications
Analysing supply chain intricacies via a complexity framework is valuable for scholars and practitioners, assisting in designing and developing supply chain configurations and understanding their dynamics. Meeting the housing construction needs of RCCs requires the SE to place societal focus at the centre of the supply chain rather than merely being a system output. The developed business model complements the engineering solution to empower a community-led housing construction supply chain.
Originality/value
This longitudinal case study contributes to knowledge by providing rich insights into the roles of SEs and how they develop and operate supply chains to fit with the needs of RCCs. Adding a contextual response dimension to an established complexity framework helped to explain how hybrid organisations balance commercial viability demands with social mission logic by amending traditional supply chain and governance practices. The case provides insights into supply chain configuration, needed changes and potential impacts when an SE as a focal actor inserts into a traditional for-profit construction supply chain.
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Gizem Bilgin, Huseyin Erol, Guzide Atasoy, Irem Dikmen and M. Talat Birgonul
Megaprojects are known as complex projects that involve high levels of uncertainty. This interpretive study explores and portrays perceived complexity in mega construction…
Abstract
Purpose
Megaprojects are known as complex projects that involve high levels of uncertainty. This interpretive study explores and portrays perceived complexity in mega construction projects by lived experiences of project managers.
Design/methodology/approach
This study utilises a ground theory approach to analyse data gathered from semi-structured interviews with 18 professionals involved in 11 megaprojects.
Findings
Complexity in mega construction projects is defined as a project property that stems from the interaction of project features, uncertain variables/conditions, and managerial actions forming a pattern, which emerges over time, based on the reflections of construction practitioners.
Originality/value
This study defines complexity based on the reflections of the practitioners in the construction industry and uniquely identifies complexity patterns that may have implications for project management, particularly risk management.
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