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The concepts of joint optimization and socio‐technical systems have been in the literature for over 40 years. However, efforts to operationalize these concepts for managerial practice have not progressed at the same pace as the theory on joint optimization has advanced. This paper represents an effort to turn the theoretical concept of joint optimization into managerial practice by introducing the concept of system equivalence. In this paper system equivalence (the level at which all three systems (social, technical, and environmental) are mutually equivalent in value (is described to indicate how it should be used. This paper then discusses the usefulness of this concept for managerial practice.

The purpose of this paper is to examine the basis factors involved in the information security management systems of Malaysian public service (MPS) organizations. Therefore, it proposes an empirical analysis which was conducted to identify the antecedents of the information security maturity (ISM) of an organization; and to clarify the relationship between ISM and the social and technical factors identified.

This study uses quantitative approach, convenience sampling and the required data collected from 970 key players' managers in information security, in a total of 722 government agencies, through a self‐administrated survey. Research adopted the Wallace et al. process to develop and validate the study's instrument.

The paper provides empirical insights and reveals a number of underlying dimensions of social factors and one technical factor. The risk management was found to be the formal coping mechanism adopted in the MPS organizations and is the leading factor towards ISM. The social factors have the most influence on MPS organizations' ISM. Findings demonstrate that two independent variables, risk management and individual perception, discriminate between those organizations that have high and low ISM.

The research results may lack generalization; therefore, researchers are encouraged to test the proposed propositions further in a different context.

The paper includes implications for the development of a powerful instrument in explaining the ISM. Moreover, it helps internal stakeholders of an organization to formulate a more appropriate policy or give a more effective focus on issues that are really relevant to MPS information security management.

This paper fulfils the identified need to explore determinants of information security maturity.

To propose an evaluation model for the quality implementations in higher education through an analysis of quality systems and program evaluation using a systems approach.

Theoretical background, research and practice of the quality systems in higher education and program evaluation are analysed in conjunction with the concepts of systems approach. The analysis leads to a systems approach‐based program‐evaluation model for quality implementation in higher education.

The three concepts, quality systems in higher education, program evaluation and systems approach, are found to be consistent and compatible with one another with regard to the goals and organizational structure of the higher education institutions. The proposed evaluation model provides a new perspective for higher education management for the effective and efficient implementation of the quality systems and program improvement.

The implementation of the model in a real university setting is necessary for the clarification of the processes.

The study provides a constructive analysis of higher‐education‐related concepts, and a new dimension of quality systems and program evaluation is developed in the model. The approach comprises three subsystems; “social system”, “technical systems”, and “managerial system”. The evaluation of quality in higher education requires inquiry of the components of the systems.

This paper proposes an innovative evaluation model integrating the systems approach into quality tools. The model is claimed to be the first in integrating the three approaches.

While traditional theories of information and communication technology (ICT) adoption have been deployed to study ICT adoption in the past, these theories considers ICT adoption as static and rely on conceptualising factors as variables and predicting their levels of outcome at a single decision stage. Although much has been credited to these theories, they have continuously ignored the fact that as decisions to adopt are made and challenged along the adoption process, such decision can be influenced by the same, different or combination of factors at different stages of the adoption process. This paper aims to examine ICT adoption from a dynamic process perspective and to explore the key determinants and how these differ from one stage of the adoption process to another.

Qualitative method was adopted in this study. Both unstructured and semi-structured interviews were conducted in two separate stages using purposeful random sampling. Hybrid approach of thematic analysis was adopted in analysing the data.

This study develops a framework informed by actor network theory (ANT) concepts and finds that using ANT to examine the process of adoption helps to unveil the recursive nature of the process. The study reveals that the 14 determinants identified in this study influenced adoption at different stages. Factors such as ease of use, managerial time, customer focus and adoption influenced adoption at all the stages. This reveals that factors influencing ICT adoption are not static at one particular stage rather it may influence ICT adoption at different stages.

Qualitative research is often subjective and interpretive in nature, and one of the limitations is the sample used in this research. Considering the small number of interviews carried out in this study, the generalisation of finding and the framework remains to be established across a wider population. Therefore, the factors presented could be limited considering that a number of practitioners that are involved in establishing emerging ICT are numerous. Therefore, other factors are prevailing to other industries or sectors that may provide scholars another way of examining these factors. Also, the framework demonstrates that it is a valuable analytical tool for researchers to examine how and why different actors including small and medium enterprise (SME) managers act around emerging ICT.

This study develops a framework that revealed the interactive and recursive nature of ICT adoption and the determinants influencing the process of ICT adoption at different stages thereby advancing ICT adoption research. The study challenges researchers to always consider ICT adoption as dynamic and unpredictable instead of one-off action as factors influencing its adoption are not static rather; they vary from one stage to another.

Since lean thinking has begun to be successfully implemented in manufacturing, the concept and its associated principles have become increasingly popular in the construction industry. The purpose of this research is to present an empirical study of the Toyota Way model in China's construction industry.

This paper presents the results of a study conducted in China using a questionnaire survey to examine the extent to which the Toyota Way principles have been adopted by large Chinese construction firms. A total of 93 Chinese building professionals participated in the survey in China.

The Toyota Way is the “mother platform” of lean thinking, cutting across operational improvement strategies, people management, proactive problem‐solving approaches, and organizational culture elements. The results show some encouraging findings, in that a number of actionable attributes derived from Toyota Way principles have been adopted at least to some extent. However, implementing firms may still be subject to falling into the same traps and making the same implementation “mistakes” as have been seen elsewhere, as they often deployed this comprehensive management model in less than systematic ways.

The results also indicate that all the Toyota Way attributes were perceived as important by the respondents. The focus of the study is to discuss those attributes perceived as being highly important, yet less implemented. It is suggested that direct efforts and resources are needed to enhance these practices at the beginning. The results are also discussed in connection with their possible implications and suggestions for further research.

E-commerce poverty alleviation (EPA) is an innovative poverty alleviation model in China. The institutional mechanisms of the e-commerce platform improve the effect of EPA and exert online shopping purchase power in rural China. From a socio-technical perspective, this paper used adoption readiness of farmers and perceived risk to construct an integrated model to discern the effect of enhanced e-commerce institutional mechanisms on farmers' online shopping intention in the context of EPA.

The survey included 832 valid samples from rural farmers in Shanxi province. This study analyses using structural equation modelling (SEM) and bootstrap methods used to empirically test the model.

Findings suggest that enhanced e-commerce institutional mechanisms have significant direct and indirect positive impacts on farmers' online shopping intention; adoption readiness and perceived risk play partial mediation roles in determining the relationship between farmers' online shopping intention and enhanced e-commerce institutional mechanisms; and the indirect mediation effect of adoption readiness is greater than that of perceived risk.

Although the proposed model was supported in the questionnaire survey, the investigation method was not completely excluded. Future research can combine the method of panel data and apply the framework to other e-commerce platforms, as well as to other cultural settings.

The study suggests that enhanced e-commerce institutional mechanisms that are based on the needs of farmers from poverty-stricken areas change the shopping habits of farmers. Moreover, enhanced e-commerce institutional mechanisms should allow farmers' perceived adoption readiness to play its promoting role and reduce the impeding role of perceived risk. The results of this study are conducive to the intensive implementation of the ‘Three Rural Issues’ strategy in China.

A new model to generate a two-factor mediation effect model by integrating the perceived effectiveness of enhanced e-commerce institutional mechanisms with farmers, farmers' adoption readiness, perceived risk and online shopping intention. The study explored the relationship between enhanced e-commerce institutional mechanisms and farmers' online shopping intention, bridging the gap in related empirical studies. Besides, this study first proposed farmers' adoption readiness and clarifies the mediating role of farmers' adoption readiness and perceived risk, which highlights the previously unnoticed role of farmers' adoption readiness.

The purpose of this paper is to analyze Toyota's production levelling process in an attempt to understand the various social and technical factors required to produce to a changing market. Unfortunately, most outsiders who explore production levelling do not realize that it involves various departments outside of manufacturing. Consequently, due to the dynamic nature of production levelling many unintended social and management factors between departments makes cooperation difficult.

This paper conducts a case study at one of Toyota's automobile plants to examine the level of departmental and social integration that is applied when implementing production levelling. Based on observations, the problems of production levelling are analyzed and, accordingly, possible solutions are explored.

The findings of this work show that Toyota achieves production levelling because it is viewed as a company‐wide activity that cuts across many departments in promoting manufacturing consistency. Production levelling criteria include both the design and manufacturing aspects which brings evidence that manufacturing is limited in its ability to eliminate and reduce market fluctuation. The work also illustrates that Toyota reinforces departmental cooperation through its human resources policies, and many other unique management mechanisms.

The paper provides new insight on how Toyota achieves production levelling by considering a more holistic and social‐technical approach. In particular, interdepartmental activities are emphasized in achieving company‐wide goals that impact how departments agree to operate.

This article aims to explore the factors influencing patients' distrust toward doctors in online health community.

This study leveraged the distrust construct model and socio-technical systems theory to establish a research model. The authors used the survey method to validate the research model by developing and distributing questionnaires to online health community users. 518 valid responses were collected.

The data analysis results showed that patients' distrusting beliefs were significantly related to their distrust toward doctors in online health communities. Meanwhile, social factors included perceived egoism and lack of expertise; whereas technical factors included no structural assurance, and lack of third-party recognition.

This study not only provides a solid and comprehensive theoretical understanding of patient distrust toward doctors in online health communities but also could serve as the basis to relieve the distrust between patients and doctors in online health communities, or even in the offline environment.

To better understand the success of an open source software (OSS) project, this study aims to examine the role of social dependency networks (i.e. social and technical dependencies) in online communities.

This study focuses on dependencies using three network metrics – degree centrality, betweenness centrality and closeness centrality – in developer and module networks. A longitudinal analysis from the projects hosted at Sourceforge.net is conducted to examine the effects of social and technical networks on the success of OSS projects. To address our research questions, we have constructed research models to investigate the social network effects in developer networks, the technical network effects in module networks, and the social-technical network effects in both types of networks.

The results reveal nonlinear relationships between degree centrality in both social and technical networks and OSS success, highlighting the importance of a moderate level of degree centrality in team structure and software architecture. Meanwhile, a moderate level of betweenness centrality and a lower level of closeness centrality between developers lead to a higher chance of OSS project success.

This study is the first attempt to consider the network metrics in both module networks of the technical sub-system and developer networks of the social sub-system to better understand their influences on project success.