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Instructors had to adapt to the online teaching environment after the higher education institutions were closed due to the pandemic. The authors surveyed and interviewed instructors to understand how the quality of instructional technologies affected compatibility and psychological availability, which further affected their online teaching satisfaction and online teaching intention. The results showed that both information quality and service quality were positively associated with compatibility, while system quality was positively associated with psychological availability. Also, both compatibility and psychological availability were positively associated with online teaching satisfaction. Compatibility and online teaching satisfaction were associated with online teaching intention. The results from both open-ended questions and in-depth interviews provide support to the quantitative model and present a more complete picture of what instructors experienced during the lockdown.

This chapter provides an overview of the space reimagining that has occurred in a mid-size library that serves both the life and social sciences at a large research university. Projects are introduced that have transformed physical and virtual spaces from preprogrammed areas and services designed to serve librarian-defined needs to an open and flexible architecture that better incorporates and facilitates the projects, ideas, and interest-driven learning initiated by users. As we move from “library as place” to “library as platform” (Bennett, 2003; Weinberger, 2012), the library becomes a central location for users to connect with and learn from one another, create and remix, display and discuss their work, and capture and preserve community knowledge.

The authors examine various initiatives in the library to demonstrate the role of library space. Each initiative is framed as a case study to illustrate how librarians have responded to user needs and the impact that these changes have had on management in libraries.

The change in focus to “library as platform” requires flexible and flat library management, additional staff roles, and changing paradigms of library space and skills.

This chapter adds to the body of case studies examining what the library of the future could look like in practice as well as theory.

This chapter argues for the development of a model of tutor/student interaction, applying experiential theory and using a learning community framework to improve the student learning experience and to enhance the quality of course curriculum and content. A further value is the opportunity for students, to ‘find’ potential solutions to workplace problems and, as public sector managers, to challenge and change workplace practices and attitudes.

This chapter explores the practice of using course participants’ own experiences to inform course content and increase the currency and value of teaching and initiates development of what could eventually become a real co-production process.

The chapter applies an experiential approach to education and learning, contending that this could lead to a potential co-production process. It argues that this combined approach is a useful model by which to examine current workplace issues using the professional experiences of course participants.

The chapter advances the argument put forward in ‘Another Look at Research’ (Oldfield, 2016) by placing experiential learning within the context of a co-production approach to the delivery of education and learning and delineating a distinctive pedagogical approach to mid-career education.

Roles of academic libraries have recently been regularly discussed among Library and Information Science (LIS) scientists and practitioners. A shift of roles induced by various factors forces academic libraries to reconsider their operational guidelines and plan future scenarios. This article provides an analysis of the framing of roles assumed by academic libraries and identifies key factors and agents that influence the process. Research consisted of an analysis of official strategic documents of Lithuanian state-owned universities that are of great importance to the strategic development of academic libraries and the anchoring of their roles. Applying Laclau and Mouffe’s (2001) discourse theory and the concepts of new institutionalism as a theoretical approach, key factors and agents influential to the role of academic libraries were identified. Modernity, market, and quality as three interrelated discourses highlight the proposition that modernity is inseparable from the development of information technologies and infrastructure and that various professional networks in the library environment act as powerful institutional agents. Practices of market law application in universities have influence on the institutional logic of libraries which increasingly relies on the criteria of efficiency and rationality.

This chapter reviews published studies of the use of pictorial information. Examining image user studies surfaces several research questions often addressed by this body of work, as well as some frequently encountered problems. These questions and problems organize this survey of the literature. Image user studies were included in two valuable reviews of digital image research and development, published by Christie Stephenson and Corinne Jörgensen in 1999 (Jörgensen, 1999; Stephenson, 1999). This overview considers research since that time, focusing on assessment that was not targeted at a single system or service. While attempting to incorporate some interesting research from the information and educational technology communities, this discussion of image delivery as an aspect of digital library development limits coverage of those important literatures.

Purpose – This chapter serves to address the need for teaching/instruction courses in Master of Library and Information Science (MLIS) programs.

Design/Methodology/Approach – This chapter includes testimony from current Library and Information Science (LIS) professionals, an analysis of the myriad types of job postings for information professionals, and a review of specializations and course offerings at the 59 American Library Association-accredited programs in the United States.

Findings – This chapter shows a gross lack of opportunity for library school students to learn and practice teaching, course or program design, and assessment of user behavior or response, even though those working and hiring in the field of information are expected to plan lessons or programs, teach or train others, and assess or evaluate those programs and fellow practitioners.

Smart card-based E-payment systems are receiving increasing attention as the number of implementations is witnessed on the rise globally. Understanding of user adoption behavior of E-payment systems that employ smart card technology becomes a research area that is of particular value and interest to both IS researchers and professionals. However, research interest focuses mostly on why a smart card-based E-payment system results in a failure or how the system could have grown into a success. This signals the fact that researchers have not had much opportunity to critically review a smart card-based E-payment system that has gained wide support and overcome the hurdle of critical mass adoption. The Octopus in Hong Kong has provided a rare opportunity for investigating smart card-based E-payment system because of its unprecedented success. This research seeks to thoroughly analyze the Octopus from technology adoption behavior perspectives.

Cultural impacts on adoption behavior are one of the key areas that this research posits to investigate. Since the present research is conducted in Hong Kong where a majority of population is Chinese ethnicity and yet is westernized in a number of aspects, assuming that users in Hong Kong are characterized by eastern or western culture is less useful. Explicit cultural characteristics at individual level are tapped into here instead of applying generalization of cultural beliefs to users to more accurately reflect cultural bias. In this vein, the technology acceptance model (TAM) is adapted, extended, and tested for its applicability cross-culturally in Hong Kong on the Octopus. Four cultural dimensions developed by Hofstede are included in this study, namely uncertainty avoidance, masculinity, individualism, and Confucian Dynamism (long-term orientation), to explore their influence on usage behavior through the mediation of perceived usefulness.

TAM is also integrated with the innovation diffusion theory (IDT) to borrow two constructs in relation to innovative characteristics, namely relative advantage and compatibility, in order to enhance the explanatory power of the proposed research model. Besides, the normative accountability of the research model is strengthened by embracing two social influences, namely subjective norm and image. As the last antecedent to perceived usefulness, prior experience serves to bring in the time variation factor to allow level of prior experience to exert both direct and moderating effects on perceived usefulness.

The resulting research model is analyzed by partial least squares (PLS)-based Structural Equation Modeling (SEM) approach. The research findings reveal that all cultural dimensions demonstrate direct effect on perceived usefulness though the influence of uncertainty avoidance is found marginally significant. Other constructs on innovative characteristics and social influences are validated to be significant as hypothesized. Prior experience does indeed significantly moderate the two influences that perceived usefulness receives from relative advantage and compatibility, respectively. The research model has demonstrated convincing explanatory power and so may be employed for further studies in other contexts. In particular, cultural effects play a key role in contributing to the uniqueness of the model, enabling it to be an effective tool to help critically understand increasingly internationalized IS system development and implementation efforts. This research also suggests several practical implications in view of the findings that could better inform managerial decisions for designing, implementing, or promoting smart card-based E-payment system.

The chapter focused on quality assurance and marketing of library services and products at the Midlands State University (MSU). The chapter's main objective was to identify the quality assurance mechanisms at the MSU Library. The major findings of the research were; the MSU library was practising quality assurance, staff was trained on the latest trends in the profession, the collection was multidisciplinary and in different forms, and that there were Information Communication Technologies (ICTs) used in enhancing service provision. The researcher recommended that the library needed to continuously train librarians on issues to do with quality, improve the infrastructure, introduce Research Data Management to enhance the Research Support Services and improve on the Information Literacy Skills training programmes. The author identified some areas for further research and the major one was that there is need for clarification on the concept of the 4th Industrial Revolution.