Working From Home: College Professors’ Perspective

Abstract

Instructors had to adapt to the online teaching environment after the higher education institutions were closed due to the pandemic. The authors surveyed and interviewed instructors to understand how the quality of instructional technologies affected compatibility and psychological availability, which further affected their online teaching satisfaction and online teaching intention. The results showed that both information quality and service quality were positively associated with compatibility, while system quality was positively associated with psychological availability. Also, both compatibility and psychological availability were positively associated with online teaching satisfaction. Compatibility and online teaching satisfaction were associated with online teaching intention. The results from both open-ended questions and in-depth interviews provide support to the quantitative model and present a more complete picture of what instructors experienced during the lockdown.

Citation

Chiu, H., Hampton-Sosa, W. and Lopez-Pumarejo, T. (2021), "Working From Home: College Professors’ Perspective", Kumar, P., Agrawal, A. and Budhwar, P. (Ed.) Work from Home: Multi-level Perspectives on the New Normal, Emerald Publishing Limited, Leeds, pp. 75-94. https://doi.org/10.1108/978-1-80071-661-220210005