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The purpose of this paper is to investigate, using survey data, how a firm may be able to leverage innovation or processes specifically developed for one customer across its entire customer network using on-site, or implanted, employees.

Data collected from a survey of 309 implanted logistics service provider (LSP) representatives are analyzed using structural equation modeling.

The findings show that intra-organizational task interdependence and face-to-face communication can lead to a greater understanding of firm processes developed for specific customers and greater diffusion of these new processes to other customers. Rather than separating customers that require implanted employees, these implants can be a conduit of valuable information and process enhancements that can positively impact a firm’s customer network.

The current research shows how LSPs can effectively use their customer networks to provide process improvements for multiple customers. Specifically, transferring processes between customers can lead to efficiencies and contribute to supply chain robustness not possible without process diffusion.

The purpose of the current research seeks to understand what role supply chain (SC) collaboration plays in effectively managing customers of a firm. The research also investigates what role industry competitive intensity plays on SC collaboration formation.

The current research utilizes empirical survey data from professionals whose companies collaborate within a SC. Structural equations modeling is employed to assess the relationship of collaborative process competence on SC collaboration as well as the moderating impact of industry competitive intensity. A further boundary condition is examined with the partner interdependence SC collaboration relationship. Additionally the SC collaboration account management relationship is also investigated.

The paper provides empirical insights on how SC collaboration contributes to focal firm customer account management. Additionally, results suggest that collaborative process competence and its relationship with SC collaboration works differently in the presence of partner interdependence and the moderator of industry competitive intensity.

While the findings help to promote the generalizability of the new research, future research could seek to understand how firms could develop specific account management value propositions through SC collaboration in specific contexts.

The main contributions of the work include empirical analysis of a proposed theoretical model, a better understanding of the role collaborative process competence plays on SC collaboration formation and the discussion of customer account management as an outcome of SC collaboration.

The purpose of this paper is to shed light on the body of logistics customer service (LCS) research published in leading logistics journals from 1990 to 2017. Specifically, the paper presents a call to arms for logistics and supply chain researchers to address new and emerging issues impacting customer service in the age of omnichannel and e-commerce retailing.

The authors reviewed academic journals to identify articles focusing on LCS from 1990 through 2017. The authors noted trends in academic research activity/focus and supplemented the findings by examining more recent trends covered in trade publication articles.

The authors observed a large amount of LCS research in the early 1990s and 2000s, but noticed a substantial decline in coverage within academic journals since the late 2000s while industry continues to give customer service issues even greater attention. The difference between the level of coverage within academic journals and the increased importance firms place on customer service represents a critical gap and opportunity for scholars. This research represents a “call to arms” to address this gap. With particular emphasis on observed customer impatience and escalating requests, within omni- and e-commerce channels of distribution, we suggest greater theoretical insights into customer service strategies and their role in successfully navigating today’s changing logistics service environment are needed.

The review serves as a call for more attention to customer service issues within leading logistics journals. Suggestions for research into new and emerging topics are offered.

This research is aimed at understanding how inter-organizational team members' ability to encode, interpret, retain and recall knowledge can lead to effective supply chain collaboration, resulting in improved firm performance. Using the lens of transactive memory systems (TMS), this research demonstrates the value of knowing who knows what (specialization), is it trustworthy (credibility) and how to retrieve it (coordination) on supply chain firm performance through network collaboration.

The authors used a multi-method approach that includes quantitative survey methodology and a qualitative methodology using semi-structured interviews. In total, 207 survey responses and six semi-structured interviews provided valuable insights into the use of TMS in supply chain relationships.

This study shows that TMS can enable firms to exploit potential benefits of collaboration on network optimization, thus improving the overall efficiency and process innovations.

To maintain the efficient use of a firm's assets while suppliers get added or removed from the network, this study’s findings suggest that managers should be more knowledgeable of supply chain partners carrying codified knowledge, which can contribute to superior firm performance. Recognizing that when two or more firms collaborate, there are multiple supply chains affected by each decision, it is important that managers carefully assign the specific role of each firm within the supply chain.

This research takes a new approach to network optimization by specifically considering how firms work together to share information about their changing networks to allow firms throughout the supply chain to gain greater levels of asset efficiency and process improvement.

Interest in reverse logistics (RL) as a critical component of supply chain management (SCM) is gaining more traction with both practitioners and academics. Because of RL’s growing strategic importance, it is imperative to conduct a timely and comprehensive literature review and to identify associated opportunities for future research. The paper aims to discuss these issues.

In this paper, the researchers conduct an extensive bibliometric analysis of published academic articles on RL for the period of 1992-2015. Specifically, the CiteSpace software is utilized to conduct document co-citation analysis and burst detection analysis on 912 selected RL articles and their 22,642 references.

This research identifies the most influential RL research publications/citations in each of the five periods and their research contribution. Using co-citation analysis, the authors are able to identify and illustrate major research themes, knowledge groups, and future research opportunities in the RL field.

In contrast to existing literature review studies in the logistics field, the study uses impact factor as a key article selection criterion. The influential articles identified in this process well represent the core literature and RL body of knowledge and have important implications for future research.

The purpose of this paper is to provide scholarly and practical benefits by detailing the past and suggesting a future research agenda for supply chain (SC) collaboration. A literature review is utilized to examine what has been investigated prior, and what remains to be analyzed, in order to assist today’s managers and researchers. The research expands the understanding of SC collaboration from a focal firm perspective while providing boundaries for future investigation and at the same time detailing the current state of collaboration to practitioners.

The current research utilizes a systematic review of the literature to shape a proposed research agenda on the topic of SC collaboration.

The paper provides insights into gaps in the literature as it pertains to SC collaboration. Specifically, the paper suggests investigating SC collaboration as it relates to perceived and real performance, understanding what know-how and commitment a focal firm must make to SC collaboration, and how to successfully navigate collaboration termination.

This manuscript makes four specific contributions to the literature. First, it provides the first holistic graphic depiction of the central constructs employed in extant SC collaboration research. Next it examines three specific factor areas influencing collaboration. Overlooked issues are then revealed as suggestions for future research in SC collaboration. Finally, the method employed to conduct the systematic literature review can be used as a blueprint for future researchers in performing a similar exercise.

The current research seeks to provide a research agenda which meets the needs of today’s business managers.

The paper provides a suggested research agenda for SC collaboration.

The purpose of this manuscript is to assess the impact of logistics salience on logistics capabilities and performance. Specifically, the impact of logistics salience on logistics innovativeness and logistics service differentiation is measured along with logistics innovativeness and logistics service differentiation effect on logistics performance.

Conclusions were drawn from survey data gathered from logistics and supply chain managers at US firms. Structural equation modelling was utilized to measure the statistical significance of the hypothesized model paths with all findings meeting the basic requirements of interpretation.

The results suggest that logistics salience positively impacts both logistics innovativeness and logistics service differentiation. Logistics innovativeness and logistics service differentiation both positively influence logistics performance. These findings give credence to the resource based view of the firm which states that resources lead to capabilities which leads to performance.

Conclusions based on the study's results highlight the importance of logistics within firms and indicate that the function must be made salient throughout the firm to further capitalize on the benefits of logistics. These benefits include enhanced logistics capabilities and their eventual impact on logistics performance.

Using the resource based view of the firm as the theoretical framework, the manuscript supports the notion that logistics salience is an important resource for firms looking to provide differentiated services and innovative logistics operations to their customers.

The purpose of this paper is to consider the concepts of individual and complete statistical power used for multiple testing and shows their relevance for determining the number of statistical tests to perform when assessing non-response bias.

A statistical power analysis of 55 survey-based research papers published in three prestigious logistics journals (International Journal of Physical Distribution and Logistics Management, Journal of Business Logistics, Transportation Journal) over the last decade was conducted.

Results show that some of the low complete power levels encountered could have been avoided if fewer tests had been used in the assessment of non-response bias.

The research offers important recommendations to scholars engaged in survey research as they assess the effects of non-respondents on research findings. By following the recommended strategies for testing non-response bias, researchers can improve the statistical power of their findings.

The purpose of this paper is to determine how a firm's strategic orientation affects service innovation capability and the resulting impact on market performance.

A survey was administered to supply chain executives. Structural equation modeling was used to analyze the relationships among the following constructs: customer orientation, competitor orientation, cost orientation, service innovation, and market performance.

Although the relationship between cost orientation and service innovation is not supported, the relationships between customer orientation and competitor orientation and service innovation are supported. Additionally, the relationship between service innovation and market performance is supported.

This study is one of a limited number of studies which has empirically addressed service innovation. Additional research is needed to address the impact of a firm's strategic orientation on product innovation capability.

The study found that firms seeking to develop a service innovation capability should employ customer orientation, competitor orientation, or a combination of the two different types of strategic orientation.

Service innovation has received very little empirical attention in the current innovation literature. This paper fills in some of the gaps in the literature.

The purpose of this paper is to develop a model of logistics innovation based on previous studies in the logistics literature and recommend opportunities for further research.

A review of the following logistics journals is conducted: International Journal of Logistics Management, International Journal of Physical Distribution & Logistics Management, Journal of Business Logistics, Transportation Journal, and Transportation Research: Part E. Articles for the review are selected based on their explicit relevance to logistics innovation.

There has been a limited amount of theory‐based research conducted on the topic of logistics innovation. While antecedents and outcomes of logistics innovation have been identified within the leading logistics journals, very little empirical testing has been done. The diffusion of logistics innovations has also received attention in the logistics literature.

The scope of this paper is limited to top logistics journals. Further, theoretical development in the study of logistics innovation is warranted.

Few studies have specifically addressed logistics innovation. The paper offers a model of logistics innovation based on a review of the existing literature.