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The purpose of this paper is to examine how to achieve business improvement using clear organisational goals and well-communicated vision, together with a powerful process modelling technique and an analysis of the adopted e-business development stages.

Employing both business process modelling and improvement complement and reinforce one another. Among different business process modelling techniques, Ould's Riva method was selected to analyse the business processes and to improve the CRM business process in Incom Egypt. In order to get a deeper insight, seven-key decision makers at the case study organisation have been interviewed. E-business development stages have also been elaborated and analysed in the case study. This case study approach enables the researchers to get a complete picture of the problem.

It was found that Incom Egypt aimed to automate their business processes to solve these problems but they failed. Main reasons behind its failure are their unstructured business processes and employees resistance to improvements. Setting clear goals that follow the organisation's mission and vision can direct managers towards better decision making. Therefore, identification of business processes should be among the first steps to understand business structure, where inefficiencies in current activities could be detected, adjusted and improved. Improvements could then follow e-business development stages using Earl's technique.

The primary value of this paper is that business process improvement does not depend on one technique, but rather lies in the combination of process modelling, and e-business development together, which in turn helps decision makers successfully set up effective organisational plans via clarifying business processes. The improved system will provide a roadmap for organisations to make the proper transition to e-business.

The setting up of e-university has been slow-going. Much of e-university slow progress has been attributed to poor business models, branding, disruptive technologies, lack of organisational structure that accommodates such challenges, and failure to integrate a blended approach. One of the stumbling blocks, among many, is the handling of evaluation process. E-university models do not provide much automation compared to the original brick-and-mortar classroom model of delivery. The underlining technologies may not have been supportive; however, the conditions are changing, and more evaluation tools are becoming available for academics. The paper aims to discuss these issues.

This paper identifies the extent of current online evaluation processes. In this process, the team reviews the case study of a UK E-University using Adobe Connect learning model that mirrors much of the physical processes as well as online exams and evaluation tools. Using the Riva model, the paper compares the physical with the online evaluation processes for e-universities to identify differences in these processes to evaluate the benefits of e-learning. As a result, the models can help us to identify the processes where improvements can take place for automating the process and evaluate the impact of this change.

The paper concludes that this process can be significantly shortened and provide a fairer outcome but there remain some challenges for e-university processes to overcome.

This paper examines the vital quality assurance processes in academia as more universities move towards process automation, blended or e-university business models. Using the case study of Arden University online distance learning, the paper demonstrates, through modelling and analysis that the process of online automation of the evaluation process is achieved with significant efficiency.

This paper aims to examine some of the digitization projects at the library of the University of Jordan. As the library acts as the deposit centre for theses from the Arab world universities, an effective management policy for deposit, management and access is required. The paper illustrates some of the existing workflows and considers the challenges and possible improvements.

Interviews (n = 8) with library staff in the Information Division provided details about the methods used for the collection and management of print and electronic theses in the University of Jordan, in addition to some digitization projects. In addition, very recent unpublished brochure was collected from one member of staff in the computer applications and databases section to learn about theses deposit statistics from various countries in the Arab world. A business process modelling technique (Riva) (Ould, 2005) using role activity diagram illustrated some of the existing workflows, the challenges and possible improvements.

Some Arab universities do not send theses on regular basis; some do not collaborate at all. Workflows vary according to the format of the thesis. The number of digitized print theses has reached 77,885 titles, out of total of 84,043, but it is a slow process. All newly submitted theses from Jordanian universities come in print and on a CD, but other external institutions may use different methods (CD only by mail, or direct uploading to the webpage provided by the University of Jordan). The current online system for uploading theses was last updated in 2017. Deposit rates through the system are very low. Access to theses is relatively limited; print theses can be accessed within the library premises. The online theses repository provides full text and all academic staff; students and researchers can access these from any workstation within the university campus. Only registered users may access theses databases (read only) outside the network. Resourcing for digitization is limited, and the digitization itself is currently outsourced although other processes are done in-house.

The paper encourages the use of a practical online theses’ repository to deposit theses from the higher education within the Arab world.

Establishing theses repository and ensuring proper and smooth deposit process by Arab universities libraries, would enhance communication and collaboration amongst them.

The paper supports the theme of the primacy of global access to information for learning and scholarship. The paper adds value in the context of theses access amongst Arab universities. As the library acts as the deposit centre for theses from the Arab world universities, an effective management policy for deposit, management, access and preservation is required. The paper provides a set of recommendations that would contribute to raise the visibility of research produced by Arab higher education, through a single source of access to theses.

Several papers have investigated the use of foreign exchange (FX) derivatives but evidence on the use of international cash management meth ods to hedge FX is scarce. This paper contributes to the existing evidence by considering the use of international cash management systems to hedge foreign exchange (FX) risks using a sample of French and UK companies. We find that matching, netting and pricing policies are the most commonly used techniques in both the UK and French samples al though there is evidence of greater use of all cash management techniques in the UK. We also consider whether the theoretical explanations of hedging determine the use of cash management techniques for FX hedging, and if there are differences between the UK and French samples. We find support for the theoretical prediction that FX hedgers have higher levels of financial distress, and that these firms tend to be larger, more international and less liquid. We find little support for the under investment theory. The extent of internationalisation appears to play no role in the decision of French firms to use cash management techniques to manage FX risk, and the use of all cash management techniques were lower than in UK firms. These latter findings may be explained by the reduction in FX risk facing French firms following the introduction of the euro.

The paper's purpose is to examine the process for the acquisition of print and electronic periodicals acquisition process in academic libraries using a business process modelling technique, role activity diagram (RAD).

A literature review examined process modelling in academic libraries. Multiple methods were used for data collection, including documentary analysis, and interviews (n=8) with library staff (mostly recorded) provided other details about the library processes. Two sites were studied. Direct observation was used occasionally as a less formal method. RAD was used as a modelling technique; this is part of the Riva business process‐modelling suite (Ould).

The role activity diagram examples illustrate the differences in processes between the sites and the paper explores how they were used to discuss comparisons and possible improvements with the library staff. In many ways this is a type of action research study, as discussions with the research participants and ongoing evaluations are integral to the research.

This work is limited to one process in academic libraries; periodical acquisitions. It is also limited to two cases, although these are two contrasting sites, one in the UK and the other in Jordan.

The modelling technique used was feasible, and provides a basis for improvement and management by supporting the analysis of process performance and behaviour.

A particular important aspect in bridging the gap between research and practice is communication, through presentation of information in a structured way – the pictorial representation in the business process analysis is used to assist in discussions between researchers and practitioners.

Business process modeling has been given great attention due to its crucial role in developing computer-based systems that support (and automate) organizational processes. In information systems, building the right process architecture is vital, since a poor division of organizational processes can lead to complex designs or incoherent structure. Moreover, process architecture acts as a “big picture” of what the organization does, and represents dynamic relationships between the existing processes, which, in turn, helps understand how the organization works (Ould, 2005). The paper aims to discuss these issues.

This paper discusses the derivation of a process architecture diagram (PAD) using the Riva method in detail, in contrast to the PAD developed using Architecture of Integrated Information Systems (ARIS). The information system selected as an example for this comparative study is in the context of academic libraries, embedding various yet generic library processes.

Organizational process architecture provides a basis for business management, based on specific framework supported by integrated tools and methods (Kozina, 2006). ARIS and Riva process architecture methods can be used to visualize and document organizational processes. Understanding the merits and weaknesses of each method is essential to identify possible areas of application.

The processes selected were generic in most academic libraries not taking into consideration special personalized processes. These can be added though.

Both techniques are feasible and can be used to view and analyze library processes, allowing bridging the gap between theory and practice.

A number of process architecture methods are available, however, few studies focused on assessing these methods, and comparing some of them to find out how easy they are to be used in particular contexts, and whether they can be standardized.

The purpose of this paper is to complement and extend previous literature reviews on Technical Efficiency (TE) in dairy farms, analysing the effects of different methodologies and study-specific characteristics on Mean TE (MTE).

The researchers independently conducted a systematic review of more than 400 abstracts and 85 full-text papers. Original keywords were applied to seven key electronic databases. Results from a meta-regression analysis of 85 published papers totalling 443 TE distributions in dairy farms worldwide are discussed.

The variation in the MTE indexes reported in the literature can be explained by the methodology of estimations (method of estimation, functional form of frontier models, model dimensionality), the farms geographical location and farm size. Additionally, the results suggest that, given the state of technology prevailing in each country at the time that the studies on TE were conducted, dairy farmers in the sample could increase milk output by 20.9 per cent (level of inefficiency), on average, if they produce on their frontiers.

This study makes two important contributions: first, it updates and compares previous works on frontier estimation of TE in dairy farms; and second, it adds two dimensions of dairy farms, size (herd and land area) and economic development, to the known differentials of TE measurement.

The purpose of this paper is to examine frameworks (such as scorecards) for ongoing library assessment and how business process modelling contributes in Part 3 of the series of viewpoint papers.

Reviews the statistical data collection for strategic planning, and use of data analytics. Considers how to organise further value explorations. Compares macro-frameworks (balanced scorecard, values scorecard) and micro-frameworks for library assessment. Reviews the evidence on business process modelling/re-engineering initiatives. Describes how the Riva approach can be used to both derive a process architecture and to model individual processes.

Data analytics requires collaboration among library services to develop reliable data sets and effective data visualisations for managers to use. Frameworks such as the balanced scorecard may be used to organise ongoing impact and performance evaluation. Queries that arise during ongoing library assessment may require a framework to formulate questions, and assemble evidence (qualitative and quantitative). Both macro- and micro-value frameworks are useful. Work on process modelling within libraries can help to develop an assessment culture, and the Riva approach provides both a process architecture and models of individual processes.

Examines how to implement a library assessment culture through use of data analytics, value frameworks and business process modelling.

This paper presents various available and new techniques for prediction of the hysteresis loop, no‐load current curve and hysteresis losses. It is shown that linearization is a convenient method to be employed for quick estimation of the hysteresis loop with acceptable accuracy. Although the third and fifth order functions for saturation curve prediction lead to more accurate results, it requires more data and also more complicated equations resulting in longer computation time. Use of various third and fifth order functions for saturation curve are the noticeable advantages of the techniques. The three proposed techniques could predict the hysteresis loop of transformers using simple experiments and iterative computer computations.