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High-involvement work processes (HIWPs) are associated with high levels of employee influence over the work process, such as high levels of control over how to handle individual job tasks or a high level of involvement at team or workplace level in designing work procedures. When implementations of HIWPs are accompanied by companion investments in human capital – for example, in better information and training, higher pay and stronger employee voice – it is appropriate to talk not only of HIWPs but of “high-involvement work systems” (HIWSs). This chapter reviews the theory and practice of HIWPs and HIWSs. Across a range of academic perspectives and societies, it has regularly been argued that steps to enhance employee involvement in decision-making create better opportunities to perform, better utilization of skill and human potential, and better employee motivation, leading, in turn, to various improvements in organizational and employee outcomes.

However, there are also costs to increased employee involvement and the authors review the important economic and sociopolitical contingencies that help to explain the incidence or distribution of HIWPs and HIWSs. The authors also review the research on the outcomes of higher employee involvement for firms and workers, discuss the quality of the research methods used, and consider the tensions with which the model is associated. This chapter concludes with an outline of the research agenda, envisaging an ongoing role for both quantitative and qualitative studies. Without ignoring the difficulties involved, the authors argue, from the societal perspective, that the high-involvement pathway should be considered one of the most important vectors available to improve the quality of work and employee well-being.

Tokyo is the most populated urban area in the world, with a population of 36.5 million. The sheer number of people creates a wide variety of living environments for its residents to choose from. Using a questionnaire survey dataset with 4,120 respondents, this chapter examines the impacts of individuals’ attributes on their preferences to various quality of life (QOL) factors, as well as whether the actual choices of residential districts reflect their preferences.

Individuals’ attributes such as sex, age, marital status, the number and ages of children, and income affect the emphasis that they place on choosing a place to live. Although parents with school-aged or smaller children place a greater emphasis on childcare/school services, natural environment, public services, working communities, and moderate consumer price in local shops; young single white-collars tend to trade safety and environment for shorter commute and therefore select places high on access-related attributes.

For QOL factors such as the public transit, access to work, natural environment, and clean air/water, satisfaction levels show clear geographical patterns and access-related factors earn high scores in the city center, whereas the nature-related factors are higher in the suburb. In these attributes, correlation between city residents’ emphasis on these attributes and satisfaction scores are high, suggesting that people can successfully choose the place of living according to their emphases.

For other factors, such as childcare/education and other public services provided by the municipalities, residents’ preferences for, and the city's offerings are rarely aligned. One possible reason is that the information on the level and availability of these services is difficult for prospective residents to know. Therefore, public resources should be targeted to solve this mismatching problem through (1) raising the quality of services in areas where the need is prevalent but the satisfaction level is low and (2) providing more information on the level of services that each municipality is offering, to allow prospective residents to choose the right place that meets their need.

This chapter addresses the related questions of how to assess housing redevelopment and what constitutes a successful redevelopment project, based on the HOPE VI transformation of Boston’s Orchard Park from one of the city’s most notorious, crime-ridden public housing projects into a mixed-income community that remained overwhelmingly composed of low-income residents.

The analysis is based on a unique set of interviews with a sample of residents before and after housing redevelopment occurred. In addition, we draw upon interviews with housing authority staff, official agency file documents, and archival materials.

We find increased residential satisfaction after redevelopment but lingering concerns about safety and security despite marked declines in crime. Although the redevelopment process displaced some households, residents attributed improvements in living conditions to changes in tenant composition prompted by the housing transformation.

The results suggest an alternative model of public housing redevelopment that accommodates a majority of poor, subsidized households with some displacement. Still, loss of housing units, tenant selection, and social problems complicate notions of successful redevelopment.

This chapter contributes to the literature by showing how some low-income families may benefit from housing displacement induced by the redevelopment process. We analyze an overlooked but frequently implemented approach to housing redevelopment under the HOPE VI program to keep the majority of redeveloped units for low-income residents. It is the only study of which we are aware that has collected public housing resident opinions both before and after HOPE VI redevelopment occurred.

This chapter focuses on the territory of Schist Villages Network, located in Central Portugal, which has become the target of sustainable development projects. These projects aim at conservation of natural and cultural landscapes, the valorization of heritage, boosting of socioeconomic parameters, and promotion of excellence in tourism with emphasis on hospitality. Empirical research applied different questionnaires to four stakeholders: local population, local decisionmakers, economic agents, and tourists and visitors. The data obtained were used to analyze stakeholders’ perceptions of cultural heritage and traditional roots, seen as essential elements of the territory’s authenticity, both from the point of view of tourism motivation and satisfaction with lived experiences, as well as to evaluate their loyalty to and image of the network as a destination.

For frail older persons, gaining access to care is primarily in the context of long-term care institutions. Based on hypotheses derived from the theory of the total institution (Goffman, 1961) and anticipatory socialization theory (Merton & Kitt, 1950), linkages of intra-institutional and extra-institutional social ties with quality of life outcomes were assessed based on 168 residents’ self-reports of their life and problems experienced in long-term care (Kahana, Kahana, & Young, 1987). Findings reveal that lack of anticipatory socialization was a significant predictor of subsequent wellbeing, whereas the extent of social ties to the outside world did not predict subsequent wellbeing.

The purpose of this chapter is to investigate citizen attitudes toward control of corruption, their trust in government, and the relationship between trust and corruption in order to determine whether these factors are conducive to governance reform. The sample consists of 3,600 respondents surveyed in late 2005–early 2006 in the north and northeast regions of Thailand. The findings indicate that almost three-quarters of the respondents said that petty and routine corruption was unacceptable; only one-third said they trusted or somewhat trusted public officials. Trust and control of corruption attitudes are positively, although weakly, correlated. The findings suggest that citizen attitudes toward corruption and their levels of trust in government are not antithetical to the notion of good governance. The data reveal considerable variation, however. Using partial correlation analysis, education and urban–rural distinctions are identified as key: persons with higher educational attainment and urban inhabitants are more likely to state that petty and routine corruption is unacceptable, and they are less likely to trust public officials, than persons with less education or persons living in rural areas. Gender and age have surprisingly little effect.

The relationship between tourism development and its impacts on resident attitudes toward tourism has been widely discussed in literature. Not much attention, however, has been paid to residents’ role in tourism from the perspective of place identity theories. Based on a conceptual framework introduced by Palme, Koenig-Lewis, and Jones, this study applied the social identity theory in examining the relationship between resident’s place-based social identity and support for tourism. The results showed that both the cognitive and affective social identity components had significant effects on resident’s conative attitudes of support for tourism. What remains unsolved is which component is more significant and should be targeted in destination marketing. Theoretical and practical implications were discussed and recommended.

Residents in under-resourced/high-Medicaid (85% or higher) nursing homes on average receive care from relatively lower quality providers and have worse health outcomes, which may increase the risk of higher COVID-19 incidence. This study aims to evaluate if having a culture that encourages employee empowerment results in better quality (lower COVID-19 deaths) in times of crisis, such as the current pandemic. The study combined primary survey data from 391 Directors of Nursing (response rate of 37%), with Centers for Medicare and Medicaid Services’ (CMS) Nursing Home COVID-19 Public File, LTCFocus, Area Health Resource File, and Nursing Home Compare. The dependent variable consisted of the number of COVID-19 death as of November 25, 2021. The independent variables consisted of Likert scale for employee empowerment (Cronbach alpha= 0.82). Control variables consisted of organizational factors (e.g., size, location, and ownership), as well as community factors (e.g., poverty, unemployment, and competition). The results indicated that one unit increase in employee empowerment was associated with 6% lower likelihood of having COVID-19 deaths. Nursing homes, particularly those under-resourced, face difficulty improving the quality of care due to financial constraints. However, the results suggest that adopting a culture that fosters employee empowerment may give nursing homes an edge in improving quality outcomes in crises.