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This paper aims to explore how place identity can be expressed in residents’ place image descriptions, addressing differences and similarities in place identity expressions between residents’ descriptions of the image of their place and the image of the place as described to others.

In-depth interviews were conducted with residents of a Swedish city. Place image descriptions were analyzed through thematic analysis.

Different types of identity perspectives manifest in the place image descriptions of residents. Respondents’ associations reflect place, person and social group identity perspectives, including their own perspective as residents, but also as visitors, or a combination of both. Priming is needed when gathering place image perceptions, to establish which underlying identity perspective is expressed.

This study offers a Nordic perspective on the organic communication of place image. The scope and qualitative nature of this study is a limitation to its generalizability but also suggests a rich ground for future cross-cultural studies on the topic.

Results point to the importance of accurately formulating questions to catch stakeholders’ place image. Insights are offered into how stakeholders communicate Nordic place image perceptions when engaging in communication about a place and into the effects of identity on organic place brand communication.

To the best of the authors’ knowledge, this study is among the first to explore how key stakeholders’ lenses to interpret a place brand are activated in the communication of place image, and how this influences their descriptions of the place.

This paper aims to analyze climate resilience and adaptation of cultural heritage buildings from the perspectives of both public authorities and residents. From a user-oriented domestication perspective, it investigates what barriers the residents meet when trying to make their homes more sustainable and resilient to climate impacts.

The analysis is based on a qualitative case study: an apartment building from 1890 in an area with protected heritage buildings in Oslo, Norway. The building is in need of renovation to withstand the impacts of climate strain. Expert interviews with public authorities, and interviews/focus groups with residents in the case study, form the empirical basis of the results.

The findings reveal that the residents find the public authorities’ sustainability measures confusing and lack information on what to do. The residents have domesticated an environmentally friendly lifestyle, but they are not very concerned about the cultural heritage status of their building. On the contrary, the protection clause is experienced as a barrier against renovation, and the windows are a special concern.

Better cooperation between actors representing public authorities could result in easier access to information and less confusing advices for sustainability in cultural heritage buildings.

This paper gives new insights on how information from public authorities is perceived by residents, and thus indicates how policy measures for cultural heritage and sustainability should be communicated to achieve public understanding.

The purpose of this paper is to identify, compare and contrast different perspectives of Serbian residents and diaspora regarding Serbia brand identity.

Attitudinal statements for research design of study were collected within a period of 12 months from national media (TV and newspapers) and ten focus groups. Multiple surveying techniques consisting of on‐the‐filed and on‐line surveys were applied. In total, 900 responses were collected and results were analyzed using principal component; also 740 examinees with Serbian citizenship and permanent residence in Serbia participated in the survey and 160 examinees from diaspora.

Findings demonstrated that certain differences and similarities exist in the Serbia brand image perceptions between Serbian residents and diaspora. The first difference is reflected in the number of brand identity elements identified by each of the two examined groups. Diaspora identified four brand identity elements which are marked as mild nostalgia, business and pleasure destination, great cuisine and negative media bias; whilst residents identified six elements: people, obsolescence, negative media bias, cultural uniqueness, tourist destination and national treasure. The second difference, reflected in the mere content of the brand elements, is mainly determined by the fact that diaspora's perception is mainly influenced by the nostalgia, whilst residents’ perception is mainly influenced by national pride. These elements constantly interact to fulfil country brand promises to stakeholders.

The main constrains in this research study refer to small sample for diaspora and people living in Serbian countryside; people with a lower education are underrepresented.

The study suggests guidelines for long‐term brand strategy development for Serbia as a brand. Different framework of destination brand identity from resident and diaspora perspective can be of immense use to brand planners for identification of problems for better brand positioning of Serbia as a country.

The research results emphasize perceptions of Serbia brand identity from resident and diaspora perspective and provide better understanding of the main components for communicating country branding strategy for Serbia. Both groups hold the view that Serbia suffers from negative media bias but still stays a recommendable tourist destination and a place to be.

The purpose of this paper is to suggest HMP Grendon therapeutic community (TC) reduces recidivism and increases positive emotional and social well-being. Less is known about the factors that influence these positive impacts from the prisoner’s perspective. This paper discusses the factors perceived as most effective in changing behaviour, from the residents of HMP Grendon.

A questionnaire based on different aspects of the programme measured perceived importance of different aspects. Semi-structured interviews explored these issues in greater depth and detail and the framework approach was utilised to analyse the data.

Questionnaire data suggested small group therapy, discussing offence impact, resolving problems with others, feeling responsible for self and actions, and open communication were perceived as the most important factors in terms of “what works”. Qualitative interviews supported these findings, and feeling safe, as well as trusting and supportive relationships with other residents and staff were seen as an integral part of the process of change. The analysis also identified some areas for improvement.

This paper offers insights into the process of change for residents, how the components of the TC experience are valued and their perceived impact, offering an updated understanding from the residents’ perspective, and also identifies areas for improvement. This is valuable for current and future TCs for planning and development. It is limited by the cross-sectional nature and relatively small number of factors considered.

This paper offers unique insights into why and how Grendon TC works from the residents’ perspective, using a large sample and appropriate qualitative methodology.

The purpose of this paper is to consider the experiences and perspectives of residents with dementia living in a care home.

The paper reviews current sources of evidence about “the care home experience”, including material drawn from: research instruments, interviews, observational methods and phenomenological research which aims to capture the lived experiences of residents.

Research that is attempting to capture the lived experiences of residents further adds to the understanding of quality of life (QoL) and quality of care. Specifically, residents prioritise non‐disease‐related domains of QoL, which is somewhat different than those identified by relatives, care home staff and “objective” measures.

Not only is it evident that residents are able to describe aspects of their situation but they appear to retain a sense of self and identity. There is a distinctive need for assessment of QoL amongst residents with dementia that places their subjective view of this concept at its core.

The purpose of this paper is to discuss participatory action research with staff, residents and relatives contributed to the residents’ quality of life through the development of an inclusive praxis in a public nursing home in Denmark. The project addressed the residents’ reports about a lack of influence in their everyday lives.

The project used future-creating workshops as an important methodological tool. Theoretical concepts about developing a social reflexive and colletive morally obliging praxis were central to frame democratic learning and acting. The theoretical concepts of empowerment and capability were also applied. This paper will outline the methods and the results obtained.

Learning processes were initiated, enabling staff to respectfully engage in dialogue with residents and their relatives about their needs and wishes. The development of a democratic knowledge-building process was established based on the perspectives of the residents, relatives and staff. In conclusion, the project contributed to the development of a more reflective and democratic praxis focused on empowering the residents as the primary “stakeholders” in the daily life of the nursing home.

The research paper is based on the authors’ own research.

Trust has emerged as a crucial research topic in the sharing economy. However, scholarship on trust in sharing accommodation remains limited. By using stakeholder theory, this study aims to provide a systematic framework for integrating trust among multiple stakeholders and identify potential knowledge gaps and future research directions for trust in sharing accommodation.

The authors select papers using a combination of multiple keywords from EBSCOhost and Web of Science. The analysis includes 172 journal papers published between 2011 and 2021. The authors conduct a systematic review through thematic content analysis, and each paper is analyzed using manual coding.

The analysis shows that key stakeholders for trust building in sharing accommodation include consumers, hosts, platforms, residents and governments, with most studies focusing on the consumer perspective. The study integrates various trust antecedents and outcomes from the above multistakeholder. Second, this study summarizes the most commonly used theories, and more diversified theories could be applied to future research. Third, this study finds that most studies use quantitative methods, and researchers should introduce more integrated methodologies such as machine learning on a large scale. Furthermore, the current research disciplinary paradigm should be extended to multidisciplinary and interdisciplinary approaches to promote innovation in trust research. Finally, the COVID-19 pandemic has brought both challenges and opportunities to industry as well as researchers, and more institutional rather than commercial perspectives need to be addressed.

The study contributes to the trust and the sharing economy literature by providing a systematic framework for integrating trust from multistakeholder perspectives. The study also points out several future research directions by combining micro and macro multistakeholder perspectives, identifying more diversified theories and methodologies and specifying multidisciplinary and interdisciplinary approaches.

The study advances knowledge by providing a systematic framework for integrating trust among multiple stakeholders and proposing future research directions for trust in sharing accommodation.

The problems of providing high-quality care in nursing homes have been extensively documented. Accounts of residents, close family members, and qualitative researchers have described feelings of desperation, anomie, and hopelessness, which accompany the last years, months and days of those reluctantly finding themselves in institutional facilities at the end of their days. However sociologists have, thus far, paid little attention to the actual and potential impact of families in breaking through the barriers set up by institutional life and in enhancing the responsiveness of care in nursing homes. This chapter aims to fill this gap.

Telepresence robots have gained prominence as a novel technological modality for mobile videoconferencing. Although the technology has mass appeal in the realm of telehealth and patient–health provider communication, its integration in community living settings for older adults has not been extensively studied. The aim of this study was to gather the perspectives of residents, trainers and staff at a retirement facility on their experience with a telepresence robot during and following a five-week wellness program.

The study employed semi-structured interviews with ten stakeholders who were involved in the wellness program followed by a qualitative content analysis of the data. The Unified Theory of Acceptance and Use of Technology served as the interview framework to explore the facilitators and barriers to the implementation of the robot.

Independent coding of the data by the study investigators identified discrete as well as interconnected categories among the stakeholders. Residents expressed their changing ideation of the robot, affinity toward the technology, preference for human connection and future value. Perspectives of the trainers, the fellow residents (ambassadors) and staff pertained to their need for increased engagement, growing comfort with the technology, usability challenges and importance of coordination and training.

Older adults' outlook and comfort with telepresence robots improve with continuing exposure to the technology for healthcare and social connectivity needs. However, in-person care is also preferred initially and periodically to engage with their health providers meaningfully and effectively via the robot. To address long term feasibility and usability, the authors propose a hierarchical approach when integrating telepresence robots in community living facilities for older adults. Information technology education, staff training and reliable internet connectivity are the precursors to optimizing the value and perceived usefulness of the technology.

The purpose of this study is to explore the discrepancies between the services provided by municipalities through e-Government portals and the services sought by residents in the context of smart cities.

This research investigates the information and services delivered by municipalities via e-Government portals and the services that residents wish to access through these portals. A mind map representation of ideas from 707 participants is used to visually illustrate the proposed e-Government portal structure based on user recommendations.

The findings reveal that existing e-Government portals fall short in offering a comprehensive range of e-services desired by residents. The results highlight the need for municipal e-Government websites to grant residents access to a diverse array of services and information. It is crucial to note that the specific services may fluctuate over time and between cities, reflecting the evolving needs of residents and the capabilities of municipalities.

This study is original in its focus on bridging the gap between existing e-Government portals and residents’ preferences, using a mind map representation to visually illustrate the proposed portal structure based on user recommendations. The research emphasizes the importance of considering residents’ needs in terms of services and functionalities and adapting websites accordingly.