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The paper's first objective is to develop a new conceptual framework for categorizing and designing cognitive, specifically comparative, causal mapping (CCM) research by building upon the theory‐centred and participant‐centred perspectives. The second purpose is to enable the discerned study prototypes by introducing a new CCM software application, CMAP3.

Building upon the distinction between theory‐centred (etic) and participant‐centred (emic) perspectives in social research, we first construct and apply a conceptual framework for analysing and categorising extant CCM studies in terms of their objectives and basic design. Next, after noting the important role and basic tasks in computerising causal mapping studies, we present a new CCM software application.

The theory‐centred/participant‐centred perspectives define four causal mapping study prototypes, each with different goals, basic designs and methodological requirements. Noting the present lack of widely accessible software for qualitatively oriented CCM studies, we introduce CMAP3, a new non‐commercial Windows application, and summarise how it is used in related research.

The framework and the studies representing the prototypes demonstrate the versatility of CCM methods and that the proposed framework offers a new, systematic approach to categorising and designing CCM studies. Research technically, CMAP3 can support the defined CCM‐prototypes, based on a low‐structured (inductive/qualitative) or a structured (nomothetic/quantitative) methodological approach/stance, and having therefore different needs of data acquisition, processing, coding, aggregation/comparison, and analysis of the emerging aggregated cause maps’ contents or structure.

This paper aims to look at how participant photography can be used in human resource development (HRD) as a research method that is innovative and inclusive. In published work on traditional photo elicitation methods, the participant is shown previously prepared visual images to create knowledge. This can provoke an inaccurate depiction due to the images being previously prepared. Participant photography differs greatly from the traditional photo-elicitation method. In participant photography, the participant is provided with the opportunity to capture their own visual images of the surrounding environment, allowing for data to be captured through their own eyes. More notably, participants voice their own experiences after taking the photographs as a means for providing rich data for researchers.

Participant photography is an innovative qualitative research method where the research participant is encouraged to document their lived experiences through images taken by the participant. Additionally, the participants take part in individual interviews and group individual sessions to further explain the images.

The research findings can lead to deeper insight into the research topic and even accommodate potential issues related to literacy and language barriers. By introducing a new qualitative research method to HRD, the lived experiences can be documented and examined in a new, different and arguably more accurate way.

Literature discussing participant photography in HRD is limited. Although this limitation puts constraints on this study, it creates an opportunity to further define how participant photography can be used in HRD. This method offers a means for HRD researchers and practitioners to focus on the voices of participants to improve organizations.

This study addresses how participant photography can be used in the field of HRD by describing the process of participant recruitment, implementation of the method, participant interviews, group discussion and analysis. Specifically, this study focused on the practical application, including the method’s strengths, potential weaknesses and ethical challenges.

The method of participant photography has been commonly used in community-based studies, public health projects and medical research projects, yet in ever-changing HRD needs, there are many advantages for the field of HRD to implement this method.

Although the concept of participant photography is still in its infancy in HRD, this study explains how participant photography can be used for both researchers and practitioners to gain a deeper understanding and knowledge of topics related to HRD.

This article offers practical advice to ethnographers venturing into doing participant observations through, but not about, videoconferencing applications such as Zoom, for which the methods literature offers little guidance.

The article stems from a research project about a BioMedical Design Fellowship. As the COVID-19 pandemic hit, the Fellowship converted all teaching activities to online learning via Zoom, and the participant observations followed along. Taking an autoethnographic approach, the authors present and discuss concrete examples of encountered obstacles produced by the video-mediated format, such as limited access and interactions, technical glitches and changing experiences of embodiment.

Changing embodiment in particular initially led the authors to believe that the “messiness” of ethnography (i.e. misunderstandings, emotions, politics, self-doubts etc.) was lost online. However, over time the authors realized that the mess was still there, albeit in new manifestations, because Zoom shaped the interactions of the people the authors observed, the observations the authors could make and how the authors related to research participants and vice versa.

The article succinctly summarizes the key advice offered by the researchers (see Section 5) based on their experiences of converting on-site ethnographic observations into video-mediated observations enabling easy use by other researchers in relation to other projects and contexts.

The article positions video-mediated observations, via e.g. Zoom, which are distinctly characterised by happening in real time and having an object of study other than the online sphere itself, vis-à-vis other “online ethnography” methods. The article further aims to enable researchers to more rapidly rediscover and re-incite the new manifestations of the messiness of ethnography online, which is key to ensuring high-quality research.

The purpose of this paper is to address participants’ humorous provocations as a part of informal interactions between participants and researcher that can be treated just like the research data. By means of autoethnographic analysis, the author explores the expectations of the researcher and participants that humour research entails and discusses how different expectations are revealed in participants’ provocations.

This paper uses an autoethnographic approach to discuss the informal interactions between participants and the researcher gathered during research into staffroom humour. The informal interactions in general and humour specifically were recorded, analysed, coded, interpreted and theorised just like the data on humour between participants. The theoretical framework used in the study combines Goffman’s (1959) version of symbolic interactionism and Solomon et al. (2006) idea of hybrid spaces.

The study shows the need for reconsideration of expectations entangled in humour research and proposes to be prepared for unexpected. Expecting unexpected can help stay open minded in the field and in interactions with participants and apply healthy distance towards own research and own expectations. The study shows that whenever certain behaviour was expected and different behaviour was delivered, there was a chance for certain behaviour being interpreted as provocations. Participants’ provocations can result from their own expectations about the research or what they think is expected from them by the researcher and thus they remain subject to different interpretations.

Further research could investigate and discuss the role of humour in participant-researcher interactions in different research contexts and across different methodologies. Combining and analysing experiences of use of humour from both participants and researchers could allow for creating the guidelines in the use of humour in different research situations. Ethical challenges posed by informal interactions between researcher and participants could be explored further and suggestions as to how to protect the researcher, research and participants in such interactions could be developed.

This paper aims to be a starting point for a discussion about the understudied relationship between expectations humour research is entangled with and participants’ provocations. The study shows innovative approach to informal interactions between participants’ and researcher which are treated as research data and are theorised using original combination of symbolic interactionism and hybrid spaces. The study contributes to the qualitative research methodology by discussing the ethics of both using humour with participants and recording and analysing informal humorous interactions between participants and the researcher.

This paper examines the ethical tensions in social entrepreneurship (SE) research by focusing on the ethical consequences of obtaining ethics approval in a university in the developed world while executing fieldwork for data collection in a developing country. It aims to offer insight into ethical research practice to protect vulnerable research participants from being further silenced and marginalised by the dominant social order that developed world universities embody.

The ethical tensions are described through narratives drawn from a Filipino Ph.D. candidate's experience. The candidate obtained ethics approval from the university in New Zealand and collected interview data from social enterprise beneficiaries in the Philippines. A critical reflexive lens carves a space for a deepened understanding of these ethical tensions.

This paper offers critical insights into ethical SE research involving participants from vulnerable communities. These insights suggest that closer consideration needs to be given to contextual sensitivity, particularly on the part of researchers and research ethics committees, in crafting ethical data collection protocols. Findings also show how it is important for the indigenous researcher to filter ethical protocols through their local knowledge.

The paper uses critical reflexivity to examine ethical tensions in SE research involving vulnerable beneficiaries. It offers insights into ethical research procedures and practices that engender mindfulness of the contextual and relational aspects of doing SE research in the developing world.

This paper aims to report the findings of a qualitative investigation of student patrons’ experiences with research consultations provided by reference librarians at a comprehensive university located in the southern USA during 2014.

Data were collected through recorded interviews with patrons who had recently experienced a reference consultation with one of eight professional reference librarians during a semester. The recorded data were transcribed verbatim and the transcripts subjected to content analysis. The qualitative data analysis model selected was that of a conventional, inductive content analysis.

One principal finding demonstrates the need for marketing of the reference consultation service; participants were surprised at the service’s availability. Other findings illustrate the value participants placed on individual attention from a librarian, perceived librarian expertise, the consultation environment and student/librarian engagement.

Limitations to this study include a small participant pool of undergraduate student patrons, mainly majoring in humanities disciplines. The findings therefore are limited in the confidence with which they can be generalized to larger populations.

The reference consultation remains an integral part of the services offered by an academic library’s reference department; libraries should market consultations accordingly. Academic libraries that do not operate on a subject specialist model should consider strategies for maximizing benefit when matching available staff to consultation requests.

This study provides evidence for the value of one-to-one reference service through research consultations provided to library patrons in academic libraries serving institutions of the type described in the research.

A qualitative methodology, using content analysis of lengthy interviews with participants, provides considerable insight into academic library patrons’ attitudes toward the reference consultation service.

Ten years have elapsed since the author was a doctoral student and conducted a study on the life stories of abusive men, about which the author writes in the present autoethnography. The research was submitted and earned the author her PhD; the findings were written in a book published in 2003, and the author also had articles published abroad. And yet, not one word of what the author relates here was reported to her supervisor, nor did it appear in any of the publications dealing with that study. This paper seeks to address these issues.

In this autoethnography the author describes some episodes that occurred while she was conducting this research and raises some questions regarding feminist research and the power relations between a female researcher and male participants – questions such as “Could it have been less abusive?”, “Why did I not write all this as part of my reflection on myself and my research process?”, “Why did it take me so long to be able to talk about it in a professional forum?”, “Does it happen to every researcher who studies men?”, “Can it happen again?” and “Does it lie somewhere in the seductive part of female interviewer‐male participant relationships?”.

In light of the episodes described, the paper will discuss the dilemmas of being a woman and a feminist researcher, vulnerable to some male research participants.

The question of a woman researcher's vulnerability is scarcely described in research methodology articles and books.

The internet offers an opportunity for researchers to engage participants in research in a cost-effective and timely manner. Yet the use of the internet as a research tool (internet research) comes with a range of ethical concerns, and the rapidly changing online environment poses challenges for both researchers and ethics committees. The purpose of this paper is to highlight the key ethical issues of using the internet to recruit, retain and trace participants in public health research, from the perspectives of researchers and human research ethics committee (HREC) members.

This study employed a qualitative design using semi-structured interviews with eight public health researchers and seven HREC members in Australia to explore the key ethical issues of using the internet to engage research participants.

The study identified commonalities between researchers and HREC members regarding the utility and ethical complexity of using the internet to recruit, retain and trace research participants. The need for guidance and support regarding internet research, for both groups, was highlighted, as well as the need for flexibility and responsiveness in formal ethical processes.

This research contributes to the understanding of how the internet is used to engage participants in public health research and the ethical context in which that occurs. Supporting the ethical conduct of internet research will benefit those involved in research, including researchers, HRECs, organisations and research participants.

The purposes of this paper are to provide a description of AI and to document and compare two applications of AI, one in program evaluation and another in an applied research study.

Focus groups, interviews and observations were used to gather rich qualitative data which was used to detail Appreciative Inquiry's value in evaluation and research.

AI aided the researcher in connecting with the participants and valuing what they shared. In both studies, the use of AI amassed information that answered the research questions, provided a rich description of the context and findings, and led to data saturation. The authors describe and compare experiences with two applications of AI: program evaluation and a research study. This paper contributes further understanding of the use of AI in public education institutions. The researchers also explore the efficacy of using AI in qualitative research and recommend its use for multiple purposes.

Limitations occurred in the AI-Design Stage by using a positive viewpoint and because both program and partnership studied were new with limited data to use for designing a better future. So, the authors recommend a revisit of both studies through the same 4D Model.

This manuscript shows that AI is useful for evaluation and research. It amplifies the participants' voices through favorite stories and successes. AI has many undiscovered uses.

Through the use of AI the authors can: improve theoretical perspectives; conduct research that yields more authentic data; enable participants to deeply reflect on their practice and feel empowered; and ultimately impact and improve the world.

AI is presented as an evaluation tool for a high-school program and as a research approach identifying strengths and perceptions of an educational partnership. In both studies, AI crumbled the walls that are often erected by interviewees when expecting to justify or defend decisions and actions. This paper contributes further understanding of the use of AI in public education institutions.

This paper offers key methodological insights for scholars new to qualitative transformative service research (TSR).

The paper offers ten lessons on conducting qualitative TSR that the authors have gleaned, across more than 30 years (combined) of qualitative inquiries and engagement with other scholars conducting and publishing what may be now termed TSR.

The key lessons of conducting qualitative TSR work include: displaying ethics in conducting and presenting qualitative TSR; preparing for and understanding the research context; considering design, mechanics and technical elements; being participant-centric; co-creating meaning with participants; seeking/using diverse types of data; analyzing data in an iterative fashion, including/respecting multiple perspectives; presenting evidence in innovative ways; and looking inward at every stage of the research process.

The paper provides implications for addressing the vulnerability of both research participants and researchers with the aim of improving research methods that lead to improved service research and well-being outcomes.

Clearly, the complexity and importance of the social problems TSR scholars investigate – poverty, war, disaster recovery, inadequate healthcare – requires preparation for how to engage in transformative service research. Importantly, the paper fits with recent persistent calls within the broader literature of services marketing to: use service research and design to create “uplifting changes” within society and broaden the paradigmatic underpinnings of service research to include dynamic, process-oriented approaches, which capture the dynamic and relational aspects of service ecosystems.