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Article
Publication date: 1 June 1999

Judith McCool and Jenny Morris

A series of consultations between patients treated surgically for colorectal cancer and their hospital consultants were examined to establish the main focus of the consultation at…

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Abstract

A series of consultations between patients treated surgically for colorectal cancer and their hospital consultants were examined to establish the main focus of the consultation at various stages in the post‐surgical period. The results showed that follow‐up consultations were predominantly doctor driven. Patients interviewed less than 12 months since the time of surgery (short‐term group) were more likely to receive a longer consultation with a significantly higher number of verbal interactions (questions, responses) than patients more than 12 months since surgery at the time of interview (long‐term group). Furthermore, patients in the short‐term group played a greater participatory role within consultations than patients in the long‐term group. The predominant focus throughout all consultations was biomedical, with little attention afforded to patients’ expressions of post‐operative anxiety. At present, it appears that out‐patient consultations play a minimal role in either detecting or addressing psychosocial morbidity amongst colorectal cancer patients in the post‐surgical period.

Details

Journal of Management in Medicine, vol. 13 no. 3
Type: Research Article
ISSN: 0268-9235

Keywords

Article
Publication date: 22 June 2018

Amanda Bezet, Taylor Duncan and Kira Litvin

Librarians at Northcentral University (NCU) provide online synchronous research consultations for students to discuss resources and search strategies for class assignments…

Abstract

Purpose

Librarians at Northcentral University (NCU) provide online synchronous research consultations for students to discuss resources and search strategies for class assignments, papers, presentations, theses and dissertations. The purpose of this paper is to document the implementation and assessment of this service and to seek to demonstrate that research consultations provided by NCU librarians contribute to students’ learning and success.

Design/methodology/approach

Research consultations are scheduled using Springshare LibCal and are conducted via Citrix GoToMeeting. Students report their satisfaction and skills learned via the Research Consultation Satisfaction Survey. Dissertation chairs and faculty instructors complete separate surveys, which assess the effect that research consultations had on their students’ work. All surveys were created using Qualtrics.

Findings

Assessment data reveal that students are satisfied with the research consultation service and can identify specific skills learned. Additionally, faculty and dissertation chairs report an improvement in students’ citations and ability to locate relevant sources. Future research may include examination of learning analytics or citation analysis for students who participated in research consultations.

Originality/value

Research consultations are rarely documented in the scholarly literature. An opportunity exists to make virtual research consultations more widely adopted as a distinct library reference service, and further, to measure the impact of this service. This project demonstrates how to successfully implement and assess online research consultations. Techniques discussed may be used in 100 per cent virtual environments, as well as within traditional, brick and mortar schools that may already offer face-to-face research consultations.

Article
Publication date: 4 February 2014

Allison Faix, Amanda MacDonald and Brooke Taxakis

The aim of this paper is to compare the effectiveness of library research consultations for freshmen and senior undergraduate students, to determine if freshmen or seniors benefit…

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Abstract

Purpose

The aim of this paper is to compare the effectiveness of library research consultations for freshmen and senior undergraduate students, to determine if freshmen or seniors benefit more from these sessions.

Design/methodology/approach

This study looks at the results of a survey conducted with students enrolled in a senior level capstone research course and in a freshman level composition course who were required to attend library research consultations.

Findings

The study finds that freshman students can be overwhelmed by the amount of resources a research consultation may help them locate, and research consultations for freshmen should be conducted with this in mind.

Research limitations/implications

Because the size of our study was small, further research with a larger sample size should also be conducted.

Practical implications

If librarians experience high demand for required research consultations, and have difficulty scheduling sessions, then they may take into consideration that senior students benefit more from consultations than freshmen. Research consultations should also be designed to take student class rank into account.

Originality/value

This study shows that upper-level students benefit more from research consultation than freshman students. Librarians should take this research into consideration when consulting with faculty about the most effective methods of instruction for students.

Details

Reference Services Review, vol. 42 no. 1
Type: Research Article
ISSN: 0090-7324

Keywords

Book part
Publication date: 12 November 2018

Nicola Gratton and Ros Beddows

With confidence in the British Political system in decline, it is more important than ever that the top-down approach to decision-making and service strategy in public services is…

Abstract

With confidence in the British Political system in decline, it is more important than ever that the top-down approach to decision-making and service strategy in public services is challenged. In this chapter, we examine how coproduction of services can be achieved using Get Talking, an approach to participatory action research that utilizes creative consultation techniques to engage with publics. We explain how the approach enabled Staffordshire Fire and Rescue Service (SFRS) to involve young people in the development of a Children and Young People’s Strategy. The case study approach, building on qualitative methods including focus groups and semi-structured interviews, demonstrates how creative approaches were used by public sector staff to engage young people and partners in strategy development. Creative consultation techniques were used to facilitate the focus group activity. While using Get Talking as an approach to policy development required a resource investment in terms of staff time, it provided SFRS with insight into the needs of service users. This resulted in a more relevant strategy being developed and a cultural shift in how the organization works with young people. Engagement with the Get Talking process had a positive effect on staff, providing them with a sense of ownership over the resulting strategy, enhanced the reputation of SFRS with partners, and improved relationships with young people through demonstrating that they were valued partners in coproduction. While the approach was well received by all parties, challenges of using Get Talking in a public service setting resulted in pragmatic adaptations to a traditional PAR approach.

Details

From Austerity to Abundance?
Type: Book
ISBN: 978-1-78714-465-1

Keywords

Book part
Publication date: 5 November 2016

Przemysław Sadura and Dorota Olko

The city as a form of spatial and social organization was in deep crisis for last years. Now in Poland we deal rather with the renaissance of urbanity. Increasing activity of…

Abstract

The city as a form of spatial and social organization was in deep crisis for last years. Now in Poland we deal rather with the renaissance of urbanity. Increasing activity of social movements and the growing importance of civic participation are the most important evidence of this process. This chapter is about the role that public consultation on spatial planning can play in urban policy. The analysis is based on a case study of public consultations conducted with usage of active and innovative approaches. Authors describe the potential of such sociological intervention in solving the crisis of urban communities.

Article
Publication date: 28 June 2023

Yuangao Chen, Meng Liu, Mingjing Chen, Lu Wang, Le Sun and Gang Xuan

The purpose of this research paper is to explore the determinants of patients' service choices between telephone consultation and text consultation in online health communities…

Abstract

Purpose

The purpose of this research paper is to explore the determinants of patients' service choices between telephone consultation and text consultation in online health communities (OHCs).

Design/methodology/approach

This study utilized an empirical model based on the elaboration likelihood model and examined the effect of information, regarding service quality (the central route) and service price (the peripheral route), using online health consultation data from one of the largest OHCs in China.

Findings

The logistic regression results indicated that both physician- and patient-generated information can influence the patients' service choices; service price signals will lead patients to cheaper options. However, individual motivations, disease risk and consulting experience change a patients' information processing regarding central and peripheral cues.

Originality/value

Previous researchers have investigated the mechanism of patient behavior in OHCs; however, the researchers have not focused on the patients' choices regarding the multiple health services provided in OHCs. The findings of this study have theoretical and practical implications for future researchers, OHC designers and physicians.

Details

Library Hi Tech, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0737-8831

Keywords

Article
Publication date: 22 September 2022

Holly Smith, Chloe Finamore, Julia Blazdell and Oliver Dale

Consultation services are recommended to support mental health staff working with service users diagnosable with personality disorder. However, there is scarce literature…

Abstract

Purpose

Consultation services are recommended to support mental health staff working with service users diagnosable with personality disorder. However, there is scarce literature examining the impact of delivering and receiving consultation services. This study aims to investigate the impact of a pilot co-produced consultation service aiding clinical teams in the engagement of service users diagnosable with personality disorder.

Design/methodology/approach

This is a qualitative evaluation using a focus group and five semi-structured interviews to explore the experience of delivering and receiving the consultation service. Data were analysed using thematic analysis. Clinical and demographic characteristics were obtained on service users referred.

Findings

The consultation staff focus group produced two overarching themes: “Disrupting the system” and “Mirroring the service and the service users consulted”. The staff consultee semi-structured interviews produced two overarching themes: “Experience of working with personality disorder” and “Experience of the consultation service”. Staff described working with personality disorder as challenging. The consultation process was experienced as a helpful and reassuring space to gain a new perspective on the work. However, the service was felt to be limited; in that, it lacked follow-on treatment.

Originality/value

This study adds to the body of literature on consultation for service users diagnosable with personality disorder and demonstrates its function in service provision. It sheds light on staff experience of delivering and receiving a consultation service, including the use of a co-production model.

Details

Mental Health Review Journal, vol. 28 no. 1
Type: Research Article
ISSN: 1361-9322

Keywords

Article
Publication date: 2 December 2022

Rajat Kumar Behera, Pradip Kumar Bala, Prabin Kumar Panigrahi and Nripendra P. Rana

Coronavirus disease (COVID-19) was declared as a pandemic since COVID-19's widespread outbreak and the hospitality industry has been the hardest hit due to lockdown. Consequently…

Abstract

Purpose

Coronavirus disease (COVID-19) was declared as a pandemic since COVID-19's widespread outbreak and the hospitality industry has been the hardest hit due to lockdown. Consequently, hospitality workers are suffering from the negative aspects of mental health. In the event of such a crisis, this study aims to explore the link between unemployment and home isolation to the willingness to choose electronic consultation (e-consultation) by exploiting psychological ill-being and behavioural intention (BI) with marital status as a moderator.

Design/methodology/approach

A quantitative methodology is applied to primary data collected from 310 workers from the hospitality industry through an online survey.

Findings

Findings of this study suggest that the usage of the e-consultation service can be adopted using three levels. There are valid reasons to conclude unemployment and home isolation are linked to higher rates of psychological health behaviours, which can result in stigma, loss of self-worth and increased mortality. The adverse effect is higher for single individuals than for married people.

Originality/value

The study focussed on e-consultation, BI coupled with the Fishbein scale and a classification model for the prediction of willingness to choose e-consultation with the extension of Theory of Planned Behaviour (TPB).

Details

Benchmarking: An International Journal, vol. 30 no. 10
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 3 August 2022

Kong Zhou, Wen-jun Yin, Xiaofei Hu, Xi Ouyang, Chenglin Gui and Beijing Tan

This study examined the dynamical and positive effects of leader consultation on employee proactivity from a motivational perspective.

Abstract

Purpose

This study examined the dynamical and positive effects of leader consultation on employee proactivity from a motivational perspective.

Design/methodology/approach

Survey data were collected twice a day from 107 employees in a week by using an experience sampling method.

Findings

On a daily basis, leader consultation had a positive effect on employees’ state work engagement, which in turn promoted employees’ proactivity. Moreover, authoritarian leadership weakened the positive relationship between leader consultation and employees’ state work engagement.

Originality/value

The findings provided a new perspective regarding the potential dynamic motivational effect of leader consultation on employees and generated interesting implications for paradoxical leadership theory.

Details

Personnel Review, vol. 52 no. 9
Type: Research Article
ISSN: 0048-3486

Keywords

Article
Publication date: 1 February 1988

David Coghlan

Process consultation is an approach to organisational intervention created by Edgar Schein. It describes a philosophy of helping that is based on the collaborative working of…

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Abstract

Process consultation is an approach to organisational intervention created by Edgar Schein. It describes a philosophy of helping that is based on the collaborative working of consultant and client, paralleling the client‐centred approach in counselling, and contrasted with consultancy models that are centred on expertise. The term “process consultation” has become a technical term in organisation development for the concept and practice of working with groups in OD interventions. The effect of this is to confine the notion of process consultation to one particular intervention process. This does not do justice to what is fundamentally a philosophy of a helping relationship. The core of the process consultation approach is not so much its applicability to group situations but its articulation and application of a philosophy. This is what has been neglected in the literature, so that process consultation has been denigrated into a group‐intervention strategy. An attempt is made to restate some of the key principles and practices of process consultation with a view to emphasising its role in providing a model for the helping relationship and an approach to organisational research.

Details

Leadership & Organization Development Journal, vol. 9 no. 2
Type: Research Article
ISSN: 0143-7739

Keywords

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