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Digital platforms (DP) are transforming service delivery and affecting associated actors. The position of DPs is impacted by the regulations. However, emerging economies often lack the regulatory environment to support DPs. This paper aims to explore the regulatory developments for DPs using the multi-level perspective (MLP).

The paper explores regulatory developments of ride-hailing platforms (RHPs) in India and their impacts. This study uses qualitative interview data from platform representatives, bureaucrats, drivers, experts and policy documents.

Regulatory developments in the ride-hailing space cannot be explained as a linear progression. The static institutional assumptions, especially without considering the multi-actors and multi-levels in policy formulation, do not serve associated actors adequately in different times and spaces. The RHPs regulations must consider the perspective of new RHPs and the support available to them. Non-consideration of short- and long-term perspectives of RHPs may have unequal outcomes for established and new RHPs.

This research has implications for the digital economy regulatory ecosystem, DPs and implications for policymakers. Though the data from legal documents and qualitative interviews is adequate, transactional data from the RHPs and interviews with judiciary actors would have been insightful.

The study provides insights into critical aspects of regulatory evolution, governance and regulatory impact on the DPs’ ecosystem. The right balance of regulations according to the business models of DPs allows DPs to have space for growth and development of the platform ecosystem.

This research shows the interactions in the digital space and how regulations can impact various actors. A balanced policy can guide the paths of DPs to have equal opportunities.

DP regulations have a complex structure. The paper studies regulatory developments of DPs and the impacts of governance and controls on associated players and platform ecosystems.

The study aims to provide insights into the changing nature and dynamics of business model innovation in India over the last decade.

This study uses a unique hand‐collected data set of 95 observations that mentioned business model innovation in India in the financial press between 2001 and 2008. The study analyses business model innovation trends across industries, firm types and newness of innovation.

First, with time the percentage share of business model innovations by new entrants has been increasing. Second, new entrants increasingly attempt efficiency improvements while targeting novel ways of meeting customer needs, whilst incumbents predominantly adopt efficiency‐based business models. Third, over the period of the authors' study, there was a clear shift in business model innovation away from IT‐related industries towards consumer goods, media and financial services. Fourth, new entrants introduced new‐to‐industry, whereas incumbents introduced new‐to‐firm innovations. Fifth, novelty‐centred business models of new entrants and incumbents were predominantly new‐to‐firm; but efficiency‐centred business models of new entrants and incumbents were new‐to‐firm and new‐to‐industry, respectively. Sixth, over time, novelty‐centred business model designs adopted by firms changed from being new‐to‐industry to new‐to‐firm type, whilst efficiency‐centred business model designs remained relatively unchanged.

Business model innovation is increasingly becoming a priority for firms globally in order to create competitive advantage, but little is known about the nature and dynamics of such type of innovation in India. The study analyses how business model innovation in India has evolved between 2001 and 2008. The study draws policy implications to stimulate and sustain business model innovation in India.

An essential requirement for tourism planning and policymaking is to review past strategies. The development of future roadmaps depends on a robust strategy validation process. The research analyses the technology strategies in Goa from 1962–2017 and highlights the impact of technology on tourism in Goa.

The paper presents a unique methodology that integrates tourism area life cycle (TALC) and Mintzberg’s strategy analysis framework to evaluate strategies at a tourism destination.

The findings show that most technological advancements have taken place during the period 1989–2008. Both deliberate and emergent strategies were identified. Development of technology altered the type of tourism practiced in Goa. The use of internet facilitated the growth of tourism.

This study clarifies the styles of public planning for tourism. It provides the foundation for strategic planning process.

Effective and efficient use of policy through technology road mapping can aid in co-creating a sustainable tourism destination for the future.

The strategic evaluation framework can be used in any tourism destinations to identify past strategies and assess its impact on the future.

The paper presents a unique methodology that integrates TALC and Mintzberg’s strategy analysis framework to evaluate strategies at a tourism destination. The research proposes a strategic evaluation process that recognizes past strategies to validate the strategic analysis process.

Ambient advertising is a unique, intimate and non-traditional form of communication between the product and the consumer; and uses all physical and environmental elements leading to stronger customer engagement. The purpose of this paper is to explore the innovations in ambient advertising including flash mob dancing, use of structures, posters, props, bus tickets, supermarket floors, shopping carts, bank receipts, animals, and other strange and unusual venues in developed economies (e.g. the USA) vs emerging economies (e.g. India).

The research proposes relationship strength (R)-inherent drama (I)-prodigious execution (P) or R-I-P conceptual framework to measure ambient advertising and delves into the R-I-P constructs of ambient advertising.

The results of Study 1 demonstrate that consumers’ global consumption orientation positively influences their attitudes toward ambient advertising. Results from Studies 2 and 3 exhibit interesting comparisons of innovations in ambient advertising between the USA and India; which improves understanding of globalization of ambient advertising in both developed and emerging economies. Relationship strength (R) between the product and the customer strengthens ad believability in both developed and emerging economies; while inherent dramatic surprise (I) displays contrasting results for developed and emerging economies. Prodigious execution (P) results in ad irritation for developed economies while it has no impact for emerging economies.

Overall R-I-P constructs of ambient advertising strengthen brand and ad attitudes and purchase intentions. The research has strong implications for advertising innovations in the USA vis-à-vis India, and demonstrates stronger implications of advertising internationalization across developed and emerging economies.

The research is valuable in the context of emerging and developed economies of the world with respect to ambient advertising. The research explores the trends in ambient advertising and develops measures for testing perceptions of consumers in various world markets toward ambient advertising. The world economies exhibit varying levels of acceptance and appreciation to the global emerging advertising trends, and this presents a huge challenge to the companies worldwide.

The purpose of this study is to provide real-time route guidance within city to help commuters.

In urban areas to avoid road congestion and to reach the destination on time, intelligent transport system (ITS) utilizes recent advanced technology. To support this, existing route guidance system (RGS) suggests alternative route to commuters. However, ITS requires a system which suggests the alternative route along with the mode of transport such as public, private, taxi services etc. Integrated mode of transport (IMT) implemented in this paper guides the commuters of urban area with the best mode of transport. Inputs to our IMT predictive model are the commuter's choice of (1) minimum travel time (2) minimum cost (3) flexible route and (4) less traffic intensity along with source and destination locations. Based on these user inputs, IMT predictive model suggests optimal mode of transport. In this paper to implement the IMT model, we have considered the transport facility available in Bangalore, a city in India. The city has metro train, bus and taxi services available to the commuters. Implementation is divided into two parts. In the first part, the model checks for the end-to-end connectivity/availability of metro train facility. If metro train connectivity exists, the model concludes this as the best mode of travel. In the second part, for the routes which are not connected by metro train, the optimal mode of transport through road network will be suggested. In the first part, to check the existence of metro train along the routes between source and destination, location-IQ API is used. In the later part, to suggest transport along the road network, Q-learning algorithm of reinforcement learning technique is used.

The findings are the predictive model algorithm to find the best mode of transfer and reinforcement model used in real time route guidance system.

This is a new Idea, not proposed in any research work.

In assessing the contribution made by telecommunications in India by the state and civil society to public service, this article aims to identify the state's initial reluctance to recognise telecommunications provision as a basic need as against the robust tradition of public service aligned to the postal services and finds hope in the renewal of public service telecommunications via the Right to Information movement.

This article follows a history of telecommunications approach that is conversant with the political economy tradition. It uses archival sources, personal correspondence, and published information as its primary material.

The findings suggest that public service telecommunication is a relatively “new” concept in the annals of Indian telecommunications and that a de‐regulated environment along with the Right to Information movement holds significant hope for making public service telecommunications a real alternative.

This article provides a reflexive, critical account of public service telecommunications in India and suggests that it can be strengthened by learnings gained from the continual renewal of public service ideals and action by the postal services and a people‐based demand model linked to the Right to Information Movement.

Aircraft manufacturers for a long time have been looking to reduce the weight of on board equipment to enhance performance both from commercial aspect and from military aspect. The existing wired technology, using cables to connect different on board line replaceable unit apart from increasing the weight also increases the complexity related to electromagnetic interference, installation and maintenance. With continuous technology upgradation in the wireless domain, aviation industry is in the process of using wireless technology for intra-aircraft communication. Wireless technology can meet most of the challenges of modern avionics systems and significantly reduce the weight. This paper aims to look at various aspects of implementing a wireless network including issues related to wired network, aircraft channel, interference issues, suitable wireless protocols for aircraft applications and security aspects.

The paper has relied on literature study on wireless avionics intra-communications (WAIC) and the research work carried out in specific areas related to channel inside an aircraft, interference issues of wireless systems with onboard and external systems operating in the same band and security issues related to wireless network and security requirements of implementing an avionics wireless network (AWN). To identify suitable wireless protocol for AWN literature review and simulation to compare different protocols was carried out.

A single wireless protocol may not be suitable for all aircraft systems, and therefore, there may be a requirement to use multiple technologies. Mutual interference is not expected between WAIC systems with on board and external systems operating in the same band. The channel inside an aircraft is expected to be Rician (LOS) or Rayleigh (NLOS). However, additional measurements may have to be undertaken to have a generalized channel model. Security aspects in an AWN are critical and needs to be analyzed in detail prior to any wireless deployment.

Implementation of wireless technology can pave the way for usage of wireless technology for future generation avionics. With International Telecommunication Union allotting dedicated band for WAIC operations, considerable amount of research has been initiated in this field. It is believed that in the coming 2-3 years, the designers will be ready to replace the existing data wires with wireless transceivers. With radio technical commission for aeronautics and EURACAE involved in development of minimum operations performance standards for WAIC systems use of wireless for intra communication is bound to happen. Therefore, it is necessary to look at different issues for integrating wireless in the avionics domain.

The existing studies have been carried out in individual domains of using wireless in avionics. Separate studies and research work has been carried out for identifying wireless protocols, aircraft channel models, interference issues and security aspects. The paper has attempted to look at all these aspects together including certification.

This study aims to extend existing theories and fills research gaps regarding the acceptance and use of new technologies by consumers by exploring the adoption of app-cab services in India. Through the application and comparison of a unified theory of acceptance and use of technology (UTAUT) and UTAUT 2/expanded-UTAUT (E-UTAUT) models, this paper empirically tests the relationships between important constructs related to technology adoption, acceptance and utilization in India’s emerging economy.

In total, 612 responses to a questionnaire of active and regular users of app-cab services in India are examined. Path analysis and structural equation modeling presents interesting findings indicating that the expanded models have huge implications for the Indian app-cab industry.

This paper finds that the UTAUT 2/E-UTAUT models are a good fit for consumers and their behavior toward technology-based services. In particular, this study, one of the first of its kind, examines consumer acceptance and use behavior and identifies the factors that influence customer behavior with regard to new technology (app-cab services) in an emerging economy (India). Theoretical and practical implications are discussed.

Very few studies are available on app-cab adoption in emerging economies.

The purpose of this paper is to develop a tool, “The Excellence Grid,” to categorize attributes on the basis of their ability to impact customer perception of “excellence” in service compared to perception of “good” service. In addition, provide a three dimensional (3D) model for excellence-performance analysis, which can aid managers in formalizing the strategies for building perceptions of excellence about the service.

The positive zone of performance is analyzed through a two-function modeling technique of ordinal logistic regression (OLR) with the non-proportional odds to categorize attributes on grid. Tool is applied to two case studies to validate and establish the asymmetric impact of attributes on perceptions of “good service” and “excellent service.”

Similar to the Kano model for impact of attributes on positive and negative performances, findings from cases confirm the asymmetric impact of attributes on the positive zone of performance and establish “Excellence Grid” as a means to categorize attributes as drivers of excellence.

The “Excellence Grid” tool is expected to empower managers to focus on strategies directed toward the goal of “service excellence” and recommends that managers should not only strive for process improvement, but also sharpen the external communication of service excellence.

The “Excellence Grid” and the “3D Excellence-Performance model,” proposed in this research, are expected to enrich the body of knowledge on operational tools to achieve service excellence. Using parameter estimates of the two-function model of OLR for service quality has not yet been reported in open literature.

You only realise the value of something when you haven't got it. That simple truth was brought home to me during my recent sojourn in India as a Unesco Consultant for the Pilot Public Library in Delhi.