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Presents a conversation between Grete Pasch and Quinn Stewart, co‐developers of the Web‐based version of “Information in Cyberspace” (LIS312g) at the University of Texas Graduate School of Library and Information Science. The developers recount their experience from the initial idea, to experimentation with technologies and selection of tools, to course development, converting the class to a Web‐based format, using streaming media for content delivery, e‐mail and discussion boards for student‐faculty interaction, and PERL‐based tools for course management. Emphasizes using a team approach, testing the materials, getting student feedback, and counting on effective technical support as critical success factors. Also emphasizes making the most of existing as well as unexpected opportunities (such as the reuse of tutorials for other courses). Above all, the authors see the creation of Web‐based courses as an opportunity for instructors to research and experience various technologies for content presentation, to stay in touch with student needs, and to look toward the future of digital materials.

People with lived experience of mental health problems (MHPs) are often marginalised and have difficulty achieving community inclusion. Citizenship, a relatively novel concept in mental health, provides a means of understanding what is necessary for marginalised individuals and groups to gain a sense of belonging within their communities. By exploring the “what, why, how and who” of citizenship, the purpose of this paper is to provide a rationale for the inclusion of citizenship as part of a person-centred and holistic mental health strategy.

A community-based participatory research (CBPR) approach, with peer researchers, was adopted to develop a model of citizenship within a Scottish context. The aim of the model is to link the concept of citizenship with specific strategies that systems, agencies and individuals can use within mental health policy and practice to promote greater inclusion and participation. Concept mapping was used as part of a mixed-methods participatory methodology and data were then analysed using multivariate statistical methods of multidimensional scaling and hierarchical cluster analysis.

It is argued that using a CBPR approach, utilising concept mapping, encourages the development of a model of citizenship that is entirely grounded in the perspectives and lived experiences of people with MHPs. The need for adequate resources, preparatory work, training, research management and reflexive practice are key to the success of a CBPR approach with peer researchers.

Working with peer researchers and key stakeholder groups is central to a CBPR approach and the implementation of a model of citizenship within mental health policy and practice. Developing a model of citizenship derived specifically from the experiences of people with lived experience is likely to promote their inclusion. It provides a means of challenging the structural deficits and inequalities that cause distress and prevent people with lived experience of MHPs of recovering their citizenship.

The purpose of this paper is to investigate the emergence and endurance of the Institute of Chartered Accountants in Ireland (ICAI) as an all‐Ireland body formed in the context of political and religious upheaval. It seeks to explore the motives for the north‐south accounting alliance and the strategies adopted by the institute to negotiate the destructive and divisive forces of the wider socio‐political environment.

A multitude of archival material is used to reconstruct the post‐formation activities of the ICAI. Sources were drawn from: the ICAI archive in Dublin: Minute Books 1 and 2 covering the period from 1888 to 1921, Annual Reports, 1888‐1922; minute books of other contemporary English accountancy bodies; contemporary professional press and census records stored at the National Library of Ireland in Dublin and the Public Records Office of Northern Ireland in Belfast.

The early ICAI was an overwhelmingly Protestant/Unionist dominated body seeking to maintain Protestant hegemony at a time when the power of this class was being gradually eroded. Cognizant of the likely vulnerability of such a body existing in the catholic‐nationalist south, and the need to strengthen such a position through a northern alliance, the ICAI from its inception was envisaged by its southern architects as an all Ireland institution. The fact that there were only a relatively small number of members acted as an inducement, particularly for Protestant members, to maintain unity.

The professionalization of accountancy in Ireland has been relatively under‐researched and the debates about the diffusion of the English professional model have virtually bypassed it.

The purpose of this paper is to discuss the use of GLIFOS Social Media Manager in the “Capturing our stories” Oral History Program of Retired/Retiring Librarians. The goal of the “Capturing our stories” project is to record the life histories and disseminate and interpret these stories as lessons for other librarians. GLIFOS Social Media is a means by which the interviews are interpreted and disseminated.

The paper describes the “Capturing our stories” oral history program of retired/retiring librarians, GLIFOS Social Media software, and how GLIFOS is used to transcribe and add rich‐media capabilities to the “Capturing our stories” interviews.

GLIFOS is a useful tool for making the videos of the “Capturing our stories” program searchable, accessible, and more meaningful to viewers. It liberates video from the visual format to enable more manipulation of the data and use of the content.

The ability to search and add rich‐media capabilities to video is vital to making the vast amount of data and content in video searchable, accessible, and meaningful.

The paper describes a proprietary, wiki‐based software application (GLIFOS) for adding rich‐media capabilities to video.

We issue a double Souvenir number of The Library World in connection with the Library Association Conference at Birmingham, in which we have pleasure in including a special article, “Libraries in Birmingham,” by Mr. Walter Powell, Chief Librarian of Birmingham Public Libraries. He has endeavoured to combine in it the subject of Special Library collections, and libraries other than the Municipal Libraries in the City. Another article entitled “Some Memories of Birmingham” is by Mr. Richard W. Mould, Chief Librarian and Curator of Southwark Public Libraries and Cuming Museum. We understand that a very full programme has been arranged for the Conference, and we have already published such details as are now available in our July number.

The purpose of this paper is to demonstrate how product knowledge is utilised by specialist independent grocery retailers (SIGRs) and how it can enhance competitive advantage for these firms.

A case study approach was deemed most appropriate to gain insight into an unexplored area of study. A total of 30 in‐depth interviews were conducted over a six‐month period supported by the collection of observation data and documentation. A purposive sampling method was adopted and the owner managers of the chosen retailers were interviewed as key informants for the study.

It was found that four main resources created the concept product strategy and ultimately explained the success of SIGRs. These relate to knowledge of how to provide a unique product; knowledge of identifying and sourcing from quality suppliers; knowledge of recipes, preparation and storage methods; and knowledge of how to merchandise products.

It is argued that if these specialist grocery firms can achieve sustained competitive advantage from building and exploiting product knowledge, so too can other independent retailers in the sector.

This paper provides empirical evidence and theoretical understanding of product knowledge as a competitive advantage for SIGRs, which is a neglected area of study in the retail literature.

The environmental challenges of digitalization, globalization, and industrialization, which are growing at a fast pace, require serious attention. As a result, the old structures of the education system established in pre‐independent India and in place during most of the twentieth century are now required to undergo drastic changes. The introduction of ICT and knowledge management systems (KMSs) in Indian education for achieving these new visions would require enormous changes in the system. Therefore, the aim of this paper is to analyze the perception of teachers about KM orientation in Indian engineering institutions in the National Capital Region and to propose a conceptual model to assess KM orientation in private engineering institutes in India.

Research data were collected using a questionnaire from teachers of private engineering colleges of the National Capital Region in India. A total of 200 questionnaires were distributed to the teachers in private engineering colleges of the National Capital Region in Ghaziabad covering about ten private engineering colleges in the region. The validity of the constructs was assessed by means of factor analysis and the reliability of the scales was judged using Cronbach's α.

Factor analysis produced five factors of KM orientation after deleting those items with a factor loading of less than 0.50. The results indicate that five attributes – i.e. knowledge acquisition, knowledge dissemination, leadership, culture and technology – are important dimensions of knowledge management orientation in engineering institutions.

This paper can provide reflections and inputs to other technical institutions for developing a successful knowledge management framework.

The paper reveals the knowledge infrastructure and resources used by Indian engineering institutions as a benchmark for better performance.

From an examination of the literature, only a few studies of application of knowledge management in engineering colleges have been reported in India, which reveals that KM as a tool in higher education has not received much attention.

This paper aims to describe the Recovering Citizenship Learning Collaborative (RCLC), a training, consultation and implementation effort for 13 local mental health authorities and two state hospitals.

The learning collaborative used a Recovering Citizenship approach, which holds that recovery occurs in the context of people’s lives in their communities and society, that is, their citizenship. The RCLC was implemented by the Connecticut Department of Mental Health and Addiction Services (DMHAS) in the USA and the Yale Program for Recovery and Community Health along with lived experience leaders. The RCLC supported system change through training DMHAS staff on concepts of recovery and citizenship and developing agency action plans, with the long-term goal of improving citizenship-oriented care at the agency-level and recovery and citizenship-related outcomes for people receiving services.

Lessons learned include the importance of assessing organizational readiness for change, addressing leadership investment and attention to systemic barrier, and offering tools to promote structure and accountability. Next steps are supporting agency action plans through technical assistance, state-wide educational offerings and a resource library.

Systemic barriers are considerable and must be addressed before system transformation is possible.

The authors are hopeful that the RCLC has been part of overcoming those challenges and can be a tool for building foundations for improving citizen practices and people’s citizenship-related outcomes.

Next steps are sustaining agency action plans, ongoing agency-specific technical assistance, ongoing state-wide educational offerings and a resource library.

The RCLC has provided tools and supports to build the foundation for improved citizenship practices and client outcomes at the multiagency system level.

The purpose of this study is to demonstrate how mental health is tied to citizenship, and to help professionals understand mental health in the context of social rights and responsibilities, to move towards a right-based practice.

The author will explore the concept of citizenship together with mental health service users’, relatives’ and professionals’ organisations. Using a qualitative analysis of this exploration, this study will develop, implement and evaluate, using a randomised design, awareness interventions with mental health professionals.

The author will use thematic analysis for qualitative data and multilevel mixed-effects linear models to evaluate the effect of the awareness interventions.

The results of the project will enable conversations between mental health professionals, relatives and service users that might help them understand mental health as part of citizenship.

To the best of the author’s knowledge, this will be the first controlled study of standardised citizenship-based awareness interventions for mental health professionals.